Conrad Fort Lauderdale Beach
Front Desk Supervisor (Overnight) - Conrad Fort Lauderdale Beach
Conrad Fort Lauderdale Beach, Fort Lauderdale, Florida, us, 33336
Front Desk Supervisor (Overnight) – Conrad Fort Lauderdale Beach
Conrad Fort Lauderdale Beach is looking for a Front Desk Supervisor to join the Department Team. This luxurious oceanfront retreat offers a world of style, service and connection with globally inspired architecture and design. With 290 rooms, an expansive pool terrace, 6th floor fitness center, boutique spa, 10,000+ square feet of meeting space, and five food & beverage outlets.
Job Details Classification:
Full‑time Shift:
Overnight, various – must be available weekdays, weekends, and holidays
Responsibilities
Assign work and supervise team member performance in all Front Office procedures including guest check‑in/check‑out, lobby traffic, luggage assistance, phone operator services, and determining room rates and availability.
Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner.
Support and assist team members in handling guest inquiries and requests and in resolving complaints.
Schedule, assign daily work, lead pre‑shift meetings, inform and train team members.
Monitor, observe and evaluate team member performance.
Monitor lobby traffic and adjust staffing accordingly.
Desired Qualities & Values
Hospitality – Passionate about delivering exceptional guest experiences.
Integrity – Do the right thing, all the time.
Leadership – Lead in industry and community.
Teamwork – Team player in everything.
Ownership – Owner of actions and decisions.
Now – Operate with urgency and discipline.
Key Attributes
Quality
Productivity
Dependability
Customer focus
Adaptability
Benefits
Mental health resources – Employee Assistance Program
Best‑in‑Class Paid Time Off (PTO)
Go Hilton travel program: 100 nights discounted travel
Parental leave for new parents
Debt‑Free Education – access to degrees and certifications via Guild Education
401(k) plan with company match
Hilton Shares – ESPP at 15% discount
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
*Benefits may vary by property‑specific terms.
Location Conrad Fort Lauderdale Beach, Fort Lauderdale, FL
Schedule & Employment Full‑time overnight shifts.
Job Family Guest Services, Operations, and Front Office – Management level.
#J-18808-Ljbffr
Job Details Classification:
Full‑time Shift:
Overnight, various – must be available weekdays, weekends, and holidays
Responsibilities
Assign work and supervise team member performance in all Front Office procedures including guest check‑in/check‑out, lobby traffic, luggage assistance, phone operator services, and determining room rates and availability.
Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner.
Support and assist team members in handling guest inquiries and requests and in resolving complaints.
Schedule, assign daily work, lead pre‑shift meetings, inform and train team members.
Monitor, observe and evaluate team member performance.
Monitor lobby traffic and adjust staffing accordingly.
Desired Qualities & Values
Hospitality – Passionate about delivering exceptional guest experiences.
Integrity – Do the right thing, all the time.
Leadership – Lead in industry and community.
Teamwork – Team player in everything.
Ownership – Owner of actions and decisions.
Now – Operate with urgency and discipline.
Key Attributes
Quality
Productivity
Dependability
Customer focus
Adaptability
Benefits
Mental health resources – Employee Assistance Program
Best‑in‑Class Paid Time Off (PTO)
Go Hilton travel program: 100 nights discounted travel
Parental leave for new parents
Debt‑Free Education – access to degrees and certifications via Guild Education
401(k) plan with company match
Hilton Shares – ESPP at 15% discount
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
*Benefits may vary by property‑specific terms.
Location Conrad Fort Lauderdale Beach, Fort Lauderdale, FL
Schedule & Employment Full‑time overnight shifts.
Job Family Guest Services, Operations, and Front Office – Management level.
#J-18808-Ljbffr