NielsenIQ
Global Customer Success Manager, Tech & Durables
NielsenIQ, Chicago, Illinois, United States, 60290
Overview
The Global Customer Success Manager, Tech & Durables will act as a strategic partner to our global clients, serving as an innovation agent and driving change for faster responses to evolving market requirements. They are an expert in the market (industry, products, channels, etc.) and aim to deliver the full value of NIQ propositions to uncover new business opportunities. We offer an exciting work environment that brings people together. We encourage an entrepreneurial and innovative spirit. We make use of the latest digital technologies. We are looking for self-starters who accept challenges and create solutions. This role offers remote work in the US for US- and Canada-based candidates. Responsibilities
External:
Manage client relationships with middle management independently, and partner with a senior team member to engage senior/C-level audiences. Ensure effective client training and onboarding of new customers. Educate customers about the most relevant features/functionalities for their specific business needs. Drive adoption (activation, reactivation and engagement) of NIQ platforms (e.g., gfknewron) within the client organization by demonstrating clear ROI. Identify and develop a new user base for NIQ-GfK offerings. Develop fact-based answers to complex key business questions and become a market expert for a subset of Tech & Durables categories. Deliver insightful presentations and actionable recommendations to clients. Develop relationships with client stakeholders to identify opportunities to demonstrate the value of NIQ solutions. Coordinate client services across countries and categories where relevant. Demonstrate how NIQ solutions can support customers’ goals and develop new business opportunities for NIQ. Identify leads for cross-selling and upselling and help improve renewal rates by demonstrating clear business outcomes and value. Work closely with clients to develop use cases and participate in joint business plans and governance calls. Internal:
Act as the voice of the client’s HQ, relaying needs within internal organizations and regions. Lead a global customer success community for select accounts to maximize value at HQ level. Stay updated on relevant knowledge with a deep understanding of platform offerings. Collect and provide feedback to product teams on functionality and features of the gfknewron platform, as well as to Ops and other teams on non-platform issues to improve client experience. Collaborate with account development at pre-sales and renewal stages and with other business unit teams to identify opportunities for strategic assignments. Qualifications
Strong business understanding in tech and durable consumer goods and related retail. Interest in tech product categories and global markets. Ideally 5–8+ years of experience in consulting, market research, product management of tech & durables, or equivalent business units. Deep analytical skills with ability to translate large data sets into a storyline with actionable recommendations. Multicultural awareness with the ability to influence internal and external audiences from different country backgrounds. Excellent English language skills; a second language is a plus. Strong presentation and communication skills with a client-centric approach. Proactive and consistent engagement with multi-disciplined teams. Strong coordination and decision-making skills to achieve client outcomes and organizational goals. Proven ability to drive delivery of results for clients and NIQ across diverse cultures and disciplines. Passion, dedication, and commitment; creativity to address real-world business problems analytically; curiosity and entrepreneurial mindset. Proficient with PowerPoint and Excel. Willingness and ability to travel domestically (US) and internationally. Additional Information
This role offers a market-competitive salary with an anticipated base compensation range of $76,500.00 – $110,000.00. Actual salaries vary based on experience, qualifications, skills, and location. The role may be eligible for a sales-based incentive or performance-based bonus. Other benefits include a flexible working environment, comprehensive health insurance, parental leave, life insurance, education support, and more. Our Benefits
Flexible working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program (EAP) About NIQ
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together two industry leaders with global reach. NIQ delivers the Full View™ with state-of-the-art platforms and advanced analytics. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com. Follow us on LinkedIn, Instagram, Twitter, and Facebook to keep up with our updates. Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are committed to fostering an inclusive workplace that mirrors the diversity of the communities and markets we serve. All employment decisions are made without regard to race, color, religion, sex (including pregnancy, sexual orientation or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by law. To learn more about our diversity and inclusion efforts, please visit our diversity and inclusion page.
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The Global Customer Success Manager, Tech & Durables will act as a strategic partner to our global clients, serving as an innovation agent and driving change for faster responses to evolving market requirements. They are an expert in the market (industry, products, channels, etc.) and aim to deliver the full value of NIQ propositions to uncover new business opportunities. We offer an exciting work environment that brings people together. We encourage an entrepreneurial and innovative spirit. We make use of the latest digital technologies. We are looking for self-starters who accept challenges and create solutions. This role offers remote work in the US for US- and Canada-based candidates. Responsibilities
External:
Manage client relationships with middle management independently, and partner with a senior team member to engage senior/C-level audiences. Ensure effective client training and onboarding of new customers. Educate customers about the most relevant features/functionalities for their specific business needs. Drive adoption (activation, reactivation and engagement) of NIQ platforms (e.g., gfknewron) within the client organization by demonstrating clear ROI. Identify and develop a new user base for NIQ-GfK offerings. Develop fact-based answers to complex key business questions and become a market expert for a subset of Tech & Durables categories. Deliver insightful presentations and actionable recommendations to clients. Develop relationships with client stakeholders to identify opportunities to demonstrate the value of NIQ solutions. Coordinate client services across countries and categories where relevant. Demonstrate how NIQ solutions can support customers’ goals and develop new business opportunities for NIQ. Identify leads for cross-selling and upselling and help improve renewal rates by demonstrating clear business outcomes and value. Work closely with clients to develop use cases and participate in joint business plans and governance calls. Internal:
Act as the voice of the client’s HQ, relaying needs within internal organizations and regions. Lead a global customer success community for select accounts to maximize value at HQ level. Stay updated on relevant knowledge with a deep understanding of platform offerings. Collect and provide feedback to product teams on functionality and features of the gfknewron platform, as well as to Ops and other teams on non-platform issues to improve client experience. Collaborate with account development at pre-sales and renewal stages and with other business unit teams to identify opportunities for strategic assignments. Qualifications
Strong business understanding in tech and durable consumer goods and related retail. Interest in tech product categories and global markets. Ideally 5–8+ years of experience in consulting, market research, product management of tech & durables, or equivalent business units. Deep analytical skills with ability to translate large data sets into a storyline with actionable recommendations. Multicultural awareness with the ability to influence internal and external audiences from different country backgrounds. Excellent English language skills; a second language is a plus. Strong presentation and communication skills with a client-centric approach. Proactive and consistent engagement with multi-disciplined teams. Strong coordination and decision-making skills to achieve client outcomes and organizational goals. Proven ability to drive delivery of results for clients and NIQ across diverse cultures and disciplines. Passion, dedication, and commitment; creativity to address real-world business problems analytically; curiosity and entrepreneurial mindset. Proficient with PowerPoint and Excel. Willingness and ability to travel domestically (US) and internationally. Additional Information
This role offers a market-competitive salary with an anticipated base compensation range of $76,500.00 – $110,000.00. Actual salaries vary based on experience, qualifications, skills, and location. The role may be eligible for a sales-based incentive or performance-based bonus. Other benefits include a flexible working environment, comprehensive health insurance, parental leave, life insurance, education support, and more. Our Benefits
Flexible working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program (EAP) About NIQ
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together two industry leaders with global reach. NIQ delivers the Full View™ with state-of-the-art platforms and advanced analytics. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com. Follow us on LinkedIn, Instagram, Twitter, and Facebook to keep up with our updates. Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are committed to fostering an inclusive workplace that mirrors the diversity of the communities and markets we serve. All employment decisions are made without regard to race, color, religion, sex (including pregnancy, sexual orientation or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by law. To learn more about our diversity and inclusion efforts, please visit our diversity and inclusion page.
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