Salesforce
Agentic Experience Specialist, Salesforce Platform (Multiple Levels)
Salesforce, Seattle, Washington, us, 98127
Agentic Experience Specialist, Salesforce Platform (Multiple Levels)
We’re looking for an Agentic Experience Specialist who will bring natural, effortless interactions between users and AI systems to the Salesforce platform. The role focuses on designing human-centered conversational experiences, building trust, and ensuring AI solutions feel like a seamless extension of customer relationships.
Responsibilities
User Understanding & Customer Strategy: Collaborate with customers to understand unique business needs, conduct research, and develop personas and journey maps.
Conversation & Interface Design: Lead the creation of conversational AI interfaces, design AI personas, dialogue flows, maps, and voice interface prototypes.
Prototyping & Testing: Build prototypes with tools such as Voiceflow, Botsociety; execute test cases and use continuous testing to validate hypotheses.
Collaboration & Implementation: Work cross‑functionally with engineering, product management, and customer success to implement conversational agents on the Salesforce platform; produce design documentation as a single source of truth.
Monitoring & Optimization: Analyze user feedback and live data to refine experiences, using analytics to drive continuous improvement.
Required Qualifications
Deep understanding of conversation design, NLU concepts, and behavioral design.
Strong user research and empathy skills, with a proven track record of customer‑centric AI solutions.
Experience with conversational prototyping tools (e.g., Figma) and prompt engineering for Large Language Models.
Hands‑on experience with Salesforce products like Service Cloud, Einstein, Salesforce Flow, and Salesforce Voice.
Excellent writing and dialogue scripting abilities, with strong collaboration skills.
Ability to analyze conversation data and translate insights into experience improvements.
Experience consulting directly with customers and presenting to leadership.
Preferred Qualifications
Certifications or experience in conversation design, AI voice interfaces, and Salesforce Voice/Lightning design systems.
Experience engaging with C‑level executives to define AI and UX strategies.
Proven ability to facilitate design workshops with customers.
Understanding of agent‑to‑agent / agent‑to‑human ecosystems and hand‑off design.
Accommodations If you require assistance due to a disability applying for open positions, please submit a request via this Accommodations Request Form.
Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. All decisions are made on merit, without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other protected classifications. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. Compensation and benefits vary by role and location. For more details, visit
Salesforce Benefits .
Location & Salary Seattle, WA – Base Salary $172,000.00‑$253,000.00
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Responsibilities
User Understanding & Customer Strategy: Collaborate with customers to understand unique business needs, conduct research, and develop personas and journey maps.
Conversation & Interface Design: Lead the creation of conversational AI interfaces, design AI personas, dialogue flows, maps, and voice interface prototypes.
Prototyping & Testing: Build prototypes with tools such as Voiceflow, Botsociety; execute test cases and use continuous testing to validate hypotheses.
Collaboration & Implementation: Work cross‑functionally with engineering, product management, and customer success to implement conversational agents on the Salesforce platform; produce design documentation as a single source of truth.
Monitoring & Optimization: Analyze user feedback and live data to refine experiences, using analytics to drive continuous improvement.
Required Qualifications
Deep understanding of conversation design, NLU concepts, and behavioral design.
Strong user research and empathy skills, with a proven track record of customer‑centric AI solutions.
Experience with conversational prototyping tools (e.g., Figma) and prompt engineering for Large Language Models.
Hands‑on experience with Salesforce products like Service Cloud, Einstein, Salesforce Flow, and Salesforce Voice.
Excellent writing and dialogue scripting abilities, with strong collaboration skills.
Ability to analyze conversation data and translate insights into experience improvements.
Experience consulting directly with customers and presenting to leadership.
Preferred Qualifications
Certifications or experience in conversation design, AI voice interfaces, and Salesforce Voice/Lightning design systems.
Experience engaging with C‑level executives to define AI and UX strategies.
Proven ability to facilitate design workshops with customers.
Understanding of agent‑to‑agent / agent‑to‑human ecosystems and hand‑off design.
Accommodations If you require assistance due to a disability applying for open positions, please submit a request via this Accommodations Request Form.
Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. All decisions are made on merit, without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other protected classifications. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. Compensation and benefits vary by role and location. For more details, visit
Salesforce Benefits .
Location & Salary Seattle, WA – Base Salary $172,000.00‑$253,000.00
#J-18808-Ljbffr