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Credit Karma

Director, Product Management

Credit Karma, Charlotte, North Carolina, United States, 28245

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Director, Product Management

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Credit Karma .

Intuit Credit Karma is a mission‑driven company, focused on championing financial progress for more than 140 million members globally. While we’re best known for pioneering free credit scores, our members turn to us for everything related to their financial goals—including identity monitoring, applying for credit cards, shopping for insurance and loans (car, home, personal), and accessing savings and checking accounts—all for free. Credit Karma has grown to more than 1,700 employees across Oakland, Charlotte, Culver City, San Diego, London, Bangalore, and New York City.

Intuit Credit Karma, Consumer Group is looking for a seasoned consumer product leader to lead our product portfolio as Director of Product Management. You will define the product strategy, roadmap, and execution for our suite of products. This role requires a leader who is deeply customer‑obsessed, has a strong understanding of the fintech landscape, and can inspire and guide a high‑performing team to deliver products that strategically leverage AI to enhance personalization, automation, and discovery across the member journey.

What you’ll do:

Define and execute strategy: develop and champion a compelling product vision that aligns with our mission and business goals, ensuring thoughtful integration of AI to drive core feature improvements and explore new opportunities.

Lead the product team: directly manage, mentor, and grow a team of talented product managers, fostering a culture of ownership, collaboration, and continuous improvement, and instilling an AI mindset in product development.

Drive product roadmap: own the roadmap from conception to launch, prioritizing based on user needs, business impact, and technical feasibility, focusing on high‑leverage investments, including partnerships with data science.

Cross‑functional leadership: partner with engineering, design, business development, marketing, data science/AI, and legal/compliance teams to deliver seamless and compliant user experiences.

Market & user research: stay on top of market trends, competitive analysis, and user feedback to identify new opportunities and inform product decisions, evaluating how the latest AI can solve customer problems at scale.

Measure & optimize: define and analyze key product metrics to measure success, inform iterations, and drive adoption and engagement using data, experimentation, and performance metrics.

Communicate & influence: act as the voice of the customer and of the product, effectively communicating updates, performance, and strategic direction to senior leadership and stakeholders across Intuit.

What we are looking for:

Experienced leader: at least 10 + years in product management, with a minimum of 5 years in a leadership role managing other product managers.

Consumer fintech expert: deep understanding of the consumer financial technology space, ideally with emphasis on engagement and/or marketplace experiences, and a history of strategically leveraging AI/ML to unlock significant business or customer value.

Customer‑centric: passionate about solving complex problems for users and proven track record of building products that delight and retain customers through intelligent, data‑informed design.

Data‑driven: skilled at using data and qualitative insights to make informed decisions, build a strong business case for initiatives, and incorporate AI as a powerful tool in product development.

Exceptional communicator: top‑notch communication and presentation skills, able to influence and build consensus with diverse audiences.

Strategic thinker: able to think at a high level about product strategy while diving into execution details.

Highly collaborative: thrive in a fast‑paced, matrixed environment and build strong relationships with stakeholders.

Benefits include:

Medical and dental coverage

Retirement plan

Commuter benefits

Wellness perks

Paid time off (vacation, sick, baby bonding, cultural observance, & more)

Education perks

Paid gift week in December

Equal Employment Opportunity: Credit Karma is proud to be an Equal Employment Opportunity Employer. We welcome all candidates without regard to race, color, religion, age, marital status, sex (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity or gender expression, national origin, veteran or military status, disability (physical or mental), genetic information or other protected characteristic. We prohibit discrimination of any kind and operate in compliance with applicable fair‑chance laws.

Credit Karma is committed to a diverse and inclusive work environment. We believe such an environment advances long‑term professional growth, creates a robust business, and supports our mission of championing financial progress for everyone. We offer generous benefits and perks to nurture an inclusive environment that recognizes contributions of all and supports internal employee resource groups. We’ve built an intensely collaborative and creative culture and provide opportunities for professional growth. As part of Credit Karma, your voice will be heard, your contributions will matter, and your unique background and experiences will be celebrated.

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Senior Director

Employment type Full‑time

Job function Product Management and Marketing

Industries: Consumer Services

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