Scene Health
Director of Clinical Operations – Scene Health
Location: Remote
Reports to: Vice President of Operations
Scene Health is on a mission to solve medication non‑adherence. We’re a diverse team of clinicians, technologists, and public health enthusiasts committed to building high‑impact, patient‑centered solutions.
About the Role The Director of Clinical Operations will be the driving force behind building, managing, and scaling a high‑performing clinical team that supports patients with infectious and chronic conditions through our digital medication engagement platform. This role centers on people leadership, operational discipline, and accountability—ensuring the clinical team delivers consistently excellent care at scale.
This hands‑on leadership role blends operational rigor with compassionate team development to drive excellence and scalability of our program, which encompasses Video‑Directly Observed Therapy, video‑based medication engagement and health coaching, pharmacy services, including medication therapy management, and comprehensive medication reviews.
Key Responsibilities Strategic Leadership & Standards Setting
Develop and articulate a clear vision for clinical operations that aligns with organizational goals for quality, patient outcomes, and operational performance.
Lead the strategy and execution for Scene’s clinical operations, aligning clinical programs with enterprise goals for patient outcomes, quality metrics, and operational efficiency.
Establish and enforce clinical standards, protocols, and workflows to ensure consistent, compliant, high‑quality care delivery across all programs.
Translate strategic goals into actionable operating plans, team structures, and performance expectations.
Collaborate closely with internal stakeholders (e.g., Enrollment, Customer Success, Growth, Product) to ensure clinical programs are launched, scaled, and executed with operational excellence.
Partner with Product and Experience teams to recommend enhancements that improve team workflows and patient engagement.
Represent the team and the company at external meetings or events.
People Leadership & Performance Management
Lead, mentor, and grow a diverse clinical team—including nurses, pharmacists, health coaches, and support staff—while fostering a mission‑driven, patient‑first culture.
Build and implement performance management frameworks, including clear role definitions, KPIs, and development plans, while holding the team accountable to meet standards.
Provide regular, structured feedback and coaching to ensure individuals and teams are meeting expectations.
Partner with supervisor and human resources to design and execute training, hiring strategies, competency assessments, and succession plans that support team growth and retention.
Oversee staffing models, scheduling, and team coverage to ensure service levels and performance goals are consistently met.
Operational Discipline & Quality Assurance
Implement and maintain rigorous QA programs to ensure adherence to protocols, regulatory compliance, and internal quality standards.
Monitor performance in real time; identify gaps and implement corrective action plans quickly and consistently.
Standardize SOPs, escalation pathways, and workflows to create clarity and reduce variability in clinical delivery.
Ensure accurate and timely documentation of services to support billing, reporting, and compliance.
Use operational platforms (e.g., Salesforce, Talkdesk, Scene’s platform) to monitor performance, track KPIs, and inform decision‑making.
Regularly analyze performance data to identify trends, opportunities, and areas needing intervention.
About You
You are a strong people manager who builds high‑performing teams through structure, clarity, and accountability.
You thrive on setting standards, coaching to excellence, and holding teams to clear expectations.
You are operationally disciplined and comfortable making tough decisions when needed.
You are passionate about creating meaningful patient experiences and empowering your team to deliver them.
You are comfortable working in a fast‑paced, mission‑driven environment, with the ability to balance strategic thinking and hands‑on execution.
Required Qualifications
Clinical background (e.g., Nurse, Pharmacist, Licensed Clinical Social Worker, or equivalent).
10+ years of progressive leadership experience managing clinical teams, including remote teams.
Proven success in building team structures, implementing performance frameworks, and managing metrics.
Experience developing and enforcing clinical protocols and QA programs.
Strong data and technology fluency; experience using platforms to manage operations and track performance.
Adept in using clinical platforms and working in a tech environment.
Preferred Qualifications
Experience managing digital health programs or working in a health startup.
Experience partnering with hospitals or health plans on quality improvement initiatives.
Advanced degree preferred, including but not limited to MBA, MPH, MScN.
Spanish language capabilities.
Why Join Us?
Competitive salary range.
Health, dental, vision, short‑ and long‑term disability.
401(k) retirement savings plan.
Work remotely while making a tangible impact on patients’ lives.
Be part of an innovative healthcare solution addressing a $500B medication adherence challenge.
Collaborate with passionate professionals across healthcare, technology, and public health sectors.
Professional development and growth opportunities within a rapidly scaling company.
If you are a compassionate, tech‑savvy healthcare professional with a passion for patient engagement and medication adherence, we want to hear from you! Apply today to join us in transforming healthcare and empowering patients toward better health outcomes.
We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas at this time.
#J-18808-Ljbffr
Scene Health is on a mission to solve medication non‑adherence. We’re a diverse team of clinicians, technologists, and public health enthusiasts committed to building high‑impact, patient‑centered solutions.
About the Role The Director of Clinical Operations will be the driving force behind building, managing, and scaling a high‑performing clinical team that supports patients with infectious and chronic conditions through our digital medication engagement platform. This role centers on people leadership, operational discipline, and accountability—ensuring the clinical team delivers consistently excellent care at scale.
This hands‑on leadership role blends operational rigor with compassionate team development to drive excellence and scalability of our program, which encompasses Video‑Directly Observed Therapy, video‑based medication engagement and health coaching, pharmacy services, including medication therapy management, and comprehensive medication reviews.
Key Responsibilities Strategic Leadership & Standards Setting
Develop and articulate a clear vision for clinical operations that aligns with organizational goals for quality, patient outcomes, and operational performance.
Lead the strategy and execution for Scene’s clinical operations, aligning clinical programs with enterprise goals for patient outcomes, quality metrics, and operational efficiency.
Establish and enforce clinical standards, protocols, and workflows to ensure consistent, compliant, high‑quality care delivery across all programs.
Translate strategic goals into actionable operating plans, team structures, and performance expectations.
Collaborate closely with internal stakeholders (e.g., Enrollment, Customer Success, Growth, Product) to ensure clinical programs are launched, scaled, and executed with operational excellence.
Partner with Product and Experience teams to recommend enhancements that improve team workflows and patient engagement.
Represent the team and the company at external meetings or events.
People Leadership & Performance Management
Lead, mentor, and grow a diverse clinical team—including nurses, pharmacists, health coaches, and support staff—while fostering a mission‑driven, patient‑first culture.
Build and implement performance management frameworks, including clear role definitions, KPIs, and development plans, while holding the team accountable to meet standards.
Provide regular, structured feedback and coaching to ensure individuals and teams are meeting expectations.
Partner with supervisor and human resources to design and execute training, hiring strategies, competency assessments, and succession plans that support team growth and retention.
Oversee staffing models, scheduling, and team coverage to ensure service levels and performance goals are consistently met.
Operational Discipline & Quality Assurance
Implement and maintain rigorous QA programs to ensure adherence to protocols, regulatory compliance, and internal quality standards.
Monitor performance in real time; identify gaps and implement corrective action plans quickly and consistently.
Standardize SOPs, escalation pathways, and workflows to create clarity and reduce variability in clinical delivery.
Ensure accurate and timely documentation of services to support billing, reporting, and compliance.
Use operational platforms (e.g., Salesforce, Talkdesk, Scene’s platform) to monitor performance, track KPIs, and inform decision‑making.
Regularly analyze performance data to identify trends, opportunities, and areas needing intervention.
About You
You are a strong people manager who builds high‑performing teams through structure, clarity, and accountability.
You thrive on setting standards, coaching to excellence, and holding teams to clear expectations.
You are operationally disciplined and comfortable making tough decisions when needed.
You are passionate about creating meaningful patient experiences and empowering your team to deliver them.
You are comfortable working in a fast‑paced, mission‑driven environment, with the ability to balance strategic thinking and hands‑on execution.
Required Qualifications
Clinical background (e.g., Nurse, Pharmacist, Licensed Clinical Social Worker, or equivalent).
10+ years of progressive leadership experience managing clinical teams, including remote teams.
Proven success in building team structures, implementing performance frameworks, and managing metrics.
Experience developing and enforcing clinical protocols and QA programs.
Strong data and technology fluency; experience using platforms to manage operations and track performance.
Adept in using clinical platforms and working in a tech environment.
Preferred Qualifications
Experience managing digital health programs or working in a health startup.
Experience partnering with hospitals or health plans on quality improvement initiatives.
Advanced degree preferred, including but not limited to MBA, MPH, MScN.
Spanish language capabilities.
Why Join Us?
Competitive salary range.
Health, dental, vision, short‑ and long‑term disability.
401(k) retirement savings plan.
Work remotely while making a tangible impact on patients’ lives.
Be part of an innovative healthcare solution addressing a $500B medication adherence challenge.
Collaborate with passionate professionals across healthcare, technology, and public health sectors.
Professional development and growth opportunities within a rapidly scaling company.
If you are a compassionate, tech‑savvy healthcare professional with a passion for patient engagement and medication adherence, we want to hear from you! Apply today to join us in transforming healthcare and empowering patients toward better health outcomes.
We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas at this time.
#J-18808-Ljbffr