Digital Change & Release Manager

You may choose to display a cookie banner on the external site. You must specify the message in the cookie banner and may add a link to a relevant policy. If you are unfamiliar with these requirements, please seek the advice of legal counsel. )* Own and manage the enterprise-wide IT Change and Release Management processes, ensuring alignment with ITIL best practices.* Coordinate and oversee the scheduling, planning, and execution of releases across multiple business units and platforms.* Collaborate with business capability release managers to ensure consistency, compliance, and continuous improvement across all release activities.* Facilitate Change Advisory Board (CAB) meetings, ensuring proper risk assessment and stakeholder communication.* Develop and maintain change and release policies, procedures, and documentation.* Monitor and report on change success rates, release performance, and process KPIs.* Identify opportunities for automation and process optimization within change and release workflows.* Ensure compliance with audit and regulatory requirements related to change and release activities.* 7+ years of hands-on experience in IT Change and Release Management at the enterprise level.* Proven track record of successfully managing complex releases and change initiatives across diverse IT environments.* Strong understanding of ITIL framework; ITIL certification preferred.* Experience working with ServiceNow or similar ITSM platforms.* Excellent communication, coordination, and stakeholder management skills.* Ability to lead cross-functional teams and influence without direct authority.* Strong analytical and problem-solving abilities.* Experience supporting IT operations in a healthcare delivery environment, including familiarity with clinical workflows, electronic health records (EHR/EMR), and regulatory compliance (e.g., HIPAA, HITECH).* Understanding of healthcare-specific change control requirements, including coordination with clinical stakeholders and minimizing disruption to patient care.* Experience with incident and problem management in healthcare settings, especially where patient safety and care continuity are impacted.* Exposure to clinical application lifecycle management, including testing, validation, and go-live support in hospital or ambulatory settings.* Experience with risk identification and mitigation strategies such and other aspects of being a High Reliability Organization (HRO)**Education**

Bachelor's Degree Computer Applications required, or bachelor's degree Related Field of Study required

Yes

**Experience**

Information Technology Experience 7+ years requiredCombat disease. Hold a hand. Help people. Impact the world.Mass General Brigham is a passionate, welcoming community where minds meet caring hearts.Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world.Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community.We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system.We recognize that increasing value and continuously improving quality are essential to maintaining excellence. #J-18808-Ljbffr