TD Securities
Store Manager I (Seven Corners) Bilingual Spanish Fluency Preferred
TD Securities, Falls Church, Virginia, United States, 22042
Store Manager I (Seven Corners) Bilingual Spanish Fluency Preferred
Work Location:
Falls Church, Virginia, United States of America
Hours:
40
Pay Details:
$74,880 - $112,320 USD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. TD’s compensation policies allow colleagues to progress through this salary range over time as they advance in their roles.
Line Of Business:
Personal & Commercial Banking
Job Description The Store Manager I develops, leads, and contributes to the growth and profitability of our Consumer Business through the management of a Store portfolio that includes deposits, loans, fees, and expenses. The role leads, coaches, and motivates the Team to deliver a legendary Employee and Customer Experience while achieving shareholder value through solutions and referrals. Responsibilities include deepening customer relationships, putting the customer first, and referring them to the right Specialist to ensure their needs are met with the best advice.
Depth & Scope
Provides people management leadership by hiring, setting goals, developing staff, managing performance and compensation decisions, promoting teamwork, and handling any or all disciplinary actions.
Manages a small-sized store and team based on U.S. TD Bank store levelling criteria.
Oversees and leads a small or complex Store while growing talent, developing skills and capabilities to achieve career goals, support project/initiative success, and drive business results.
Accountable for achieving both Store and individual performance metrics.
Requires knowledge of the business, banking and bank operations.
Requires process management knowledge and a strong understanding of risk profiles for team processes, including identifying, tracking and resolving gaps.
Provides coaching, mentorship, and guidance to teammates.
Oversees management of team requiring workforce decisions on acceptable levels of risk (low to high risk potential).
Acts as the highest point of escalation/contact within the store for issues raised from customers, internal groups, and partners.
Originates loan applications, handles Conditions of Lending, and conducts loan closings.
Maintains an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).
Education & Experience
Undergraduate degree or equivalent experience.
3+ years relevant experience required (retail, customer service, and/or financial services industries).
Business development skills, including ability to conceptualize and implement strategies.
1+ years leadership and coaching experience required.
Small Business and Consumer lending experience preferred.
Knowledge of Bank product lines, services, and an understanding of Store operations and security.
Proven ability to manage competing priorities, strategically aligning efforts to meet Store goals.
Strong financial analysis skills.
Strong presentation, analytical, interpersonal, and collaborative skills with all levels of internal and external customers.
Excellent verbal and written communication skills.
Demonstrated ability to lead and motivate team members.
Proficient with Microsoft Office suite.
Notary License (preferred).
Customer Accountabilities
Manages the service and advice team promoting a positive customer and colleague experience.
Leads, coaches and develops a team of service and advice colleagues on services, product and sales information and advice-giving strategies.
Coaches to ensure customer issues are handled appropriately through customer problem resolution guidelines and may personally participate in negotiation where necessary.
Actively promotes the Bank's presence and brand within the community through participation in community business groups, initiatives, fundraisers, etc.
Builds relationships by promoting a client/customer‑centered organization and proactively addresses customer needs.
Contributes to the execution and achievement of the team and store’s service customer experience targets.
Provides oversight of store premises to ensure a professional and inviting appearance.
Ensures overall colleague scheduling is optimal to meet customer demands.
Provides ownership/oversight of complex daily operational/administrative duties.
Shareholder Accountabilities
Creates store‑specific strategies to grow the business.
Uses reporting to identify opportunities for deeper customer relationships to drive deposits, investment and loan growth.
Partners with Specialists to grow and advise new and existing customers.
Works with partners, including Small Business, Commercial, Consumer Lending, and Wealth to grow the Store Portfolio.
Manages the Store budget to meet expense and revenue objectives.
Drives One TD – builds and sustains awareness and engagement to increase partnership across Retail and all Lines of Business.
Proactively reaches out to prospects to develop and deepen relationships through needs‑based conversations.
Identifies and develops relationships with Personal, Small Business, and Center of Influence contacts to generate demand for TD products and services.
Ensures necessary due diligence to support accurate customer transactions.
Protects the interests of the organization by identifying and managing risks, escalating high‑risk transactions as necessary.
Maintains a culture of risk management and control, supported by effective processes aligned with risk appetite.
Ensures colleagues are knowledgeable and minimizes operational and regulatory risk by complying with Bank and industry Code of Conduct.
Works with other business lines to stay aware of emerging trends and support referrals across lines through training and coaching.
Employee/Team Accountabilities
Leads, coaches, and develops store teammates to create a consistent legendary customer experience.
Coaches teammates to provide best advice to potential and existing TD Bank customers.
Manages the overall team, providing leadership and guidance.
Sets targets and objectives for the team and holds them accountable to deliver results.
Grows team expertise to align with business demands and continuously enhances value delivered to customers.
Provides ongoing feedback, performance reviews, coaching, and ensures performance management activities are completed.
Tracks, monitors, and addresses performance in a timely manner.
Ensures compliance with all HR policies, procedures, and conduct guidelines.
Fosters knowledge sharing and timely communication of issues.
Supports an environment where business challenges can be escalated and change is facilitated.
Recruits for all hires to ensure a diverse, qualified workforce.
Promotes a fair and equitable environment supporting a diverse workforce.
Acts as a brand ambassador for the business area/function and the bank, internally and externally.
OCC Language
This position falls within the definition of Loan Originator under Regulation Z of the Truth in Lending Act.
This position also falls within the definition of Mortgage Loan Originator under the Secure and Fair Enforcement for Mortgage Licensing Act (SAFE Act). Required eligibility for registration with NMLS.
Successful completion of a criminal background check and credit report check is required by federal law.
Physical Requirements
Never: 0%; Occasional: 1‑33%; Frequent: 34‑66%; Continuous: 67‑100%
Domestic travel – Occasional; International travel – Never
Performing sedentary work – Continuous
Performing multiple tasks – Continuous
Operating standard office equipment - Continuous
Responding quickly to sounds – Occasional
Sitting – Continuous
Standing – Frequent
Walking – Frequent
Moving safely in confined spaces – Occasional
Lifting/Carrying (≤ 25 lbs.) – Occasional
Lifting/Carrying (> 25 lbs.) – Occasional
Squatting – Occasional
Bending – Occasional
Kneeling – Occasional
Crawling – Occasional
Climbing – Occasional
Reaching overhead – Occasional
Reaching forward – Occasional
Pushing – Occasional
Pulling – Occasional
Twisting – Occasional
Concentrating for long periods – Continuous
Applying common sense to standard situations – Continuous
Reading, writing, and comprehending instructions – Continuous
Adding, subtracting, multiplying, and dividing – Continuous
Who We Are TD is one of the world’s leading global financial institutions and the fifth largest bank in North America by branches/stores. We deliver legendary customer experiences to over 27 million households and businesses worldwide. TD’s purpose is to enrich the lives of our customers, communities, and colleagues, and we are guided by our vision to “Be the Better Bank.”
Our Total Rewards Package Our Total Rewards package includes base salary, variable compensation, health and well‑being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and recognition programs. Learn more about our rewards at TD.
Additional Information We’re delighted you’re considering a career with TD. Our training programs, competitive benefits, and continuous development conversations support colleagues to thrive at work and home.
Colleague Development Colleagues looking to build specific skills or advance in their careers benefit from regular performance conversations, access to an online learning platform, and mentoring programs. TD supports a range of career paths from customer‑facing roles to leadership positions.
Training & Onboarding We provide comprehensive training and onboarding to ensure you have all the resources you need to succeed.
Interview Process After applying, we’ll contact qualified candidates for an interview and communicate outcomes promptly.
Accommodation TD Bank is an equal‑opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected characteristics. If you need accommodations for the application process, please email
USWAPTDO@td.com
with your name, contact details, and accommodation requirements.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Sales and Business Development
Industries Investment Banking
#J-18808-Ljbffr
Falls Church, Virginia, United States of America
Hours:
40
Pay Details:
$74,880 - $112,320 USD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. TD’s compensation policies allow colleagues to progress through this salary range over time as they advance in their roles.
Line Of Business:
Personal & Commercial Banking
Job Description The Store Manager I develops, leads, and contributes to the growth and profitability of our Consumer Business through the management of a Store portfolio that includes deposits, loans, fees, and expenses. The role leads, coaches, and motivates the Team to deliver a legendary Employee and Customer Experience while achieving shareholder value through solutions and referrals. Responsibilities include deepening customer relationships, putting the customer first, and referring them to the right Specialist to ensure their needs are met with the best advice.
Depth & Scope
Provides people management leadership by hiring, setting goals, developing staff, managing performance and compensation decisions, promoting teamwork, and handling any or all disciplinary actions.
Manages a small-sized store and team based on U.S. TD Bank store levelling criteria.
Oversees and leads a small or complex Store while growing talent, developing skills and capabilities to achieve career goals, support project/initiative success, and drive business results.
Accountable for achieving both Store and individual performance metrics.
Requires knowledge of the business, banking and bank operations.
Requires process management knowledge and a strong understanding of risk profiles for team processes, including identifying, tracking and resolving gaps.
Provides coaching, mentorship, and guidance to teammates.
Oversees management of team requiring workforce decisions on acceptable levels of risk (low to high risk potential).
Acts as the highest point of escalation/contact within the store for issues raised from customers, internal groups, and partners.
Originates loan applications, handles Conditions of Lending, and conducts loan closings.
Maintains an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).
Education & Experience
Undergraduate degree or equivalent experience.
3+ years relevant experience required (retail, customer service, and/or financial services industries).
Business development skills, including ability to conceptualize and implement strategies.
1+ years leadership and coaching experience required.
Small Business and Consumer lending experience preferred.
Knowledge of Bank product lines, services, and an understanding of Store operations and security.
Proven ability to manage competing priorities, strategically aligning efforts to meet Store goals.
Strong financial analysis skills.
Strong presentation, analytical, interpersonal, and collaborative skills with all levels of internal and external customers.
Excellent verbal and written communication skills.
Demonstrated ability to lead and motivate team members.
Proficient with Microsoft Office suite.
Notary License (preferred).
Customer Accountabilities
Manages the service and advice team promoting a positive customer and colleague experience.
Leads, coaches and develops a team of service and advice colleagues on services, product and sales information and advice-giving strategies.
Coaches to ensure customer issues are handled appropriately through customer problem resolution guidelines and may personally participate in negotiation where necessary.
Actively promotes the Bank's presence and brand within the community through participation in community business groups, initiatives, fundraisers, etc.
Builds relationships by promoting a client/customer‑centered organization and proactively addresses customer needs.
Contributes to the execution and achievement of the team and store’s service customer experience targets.
Provides oversight of store premises to ensure a professional and inviting appearance.
Ensures overall colleague scheduling is optimal to meet customer demands.
Provides ownership/oversight of complex daily operational/administrative duties.
Shareholder Accountabilities
Creates store‑specific strategies to grow the business.
Uses reporting to identify opportunities for deeper customer relationships to drive deposits, investment and loan growth.
Partners with Specialists to grow and advise new and existing customers.
Works with partners, including Small Business, Commercial, Consumer Lending, and Wealth to grow the Store Portfolio.
Manages the Store budget to meet expense and revenue objectives.
Drives One TD – builds and sustains awareness and engagement to increase partnership across Retail and all Lines of Business.
Proactively reaches out to prospects to develop and deepen relationships through needs‑based conversations.
Identifies and develops relationships with Personal, Small Business, and Center of Influence contacts to generate demand for TD products and services.
Ensures necessary due diligence to support accurate customer transactions.
Protects the interests of the organization by identifying and managing risks, escalating high‑risk transactions as necessary.
Maintains a culture of risk management and control, supported by effective processes aligned with risk appetite.
Ensures colleagues are knowledgeable and minimizes operational and regulatory risk by complying with Bank and industry Code of Conduct.
Works with other business lines to stay aware of emerging trends and support referrals across lines through training and coaching.
Employee/Team Accountabilities
Leads, coaches, and develops store teammates to create a consistent legendary customer experience.
Coaches teammates to provide best advice to potential and existing TD Bank customers.
Manages the overall team, providing leadership and guidance.
Sets targets and objectives for the team and holds them accountable to deliver results.
Grows team expertise to align with business demands and continuously enhances value delivered to customers.
Provides ongoing feedback, performance reviews, coaching, and ensures performance management activities are completed.
Tracks, monitors, and addresses performance in a timely manner.
Ensures compliance with all HR policies, procedures, and conduct guidelines.
Fosters knowledge sharing and timely communication of issues.
Supports an environment where business challenges can be escalated and change is facilitated.
Recruits for all hires to ensure a diverse, qualified workforce.
Promotes a fair and equitable environment supporting a diverse workforce.
Acts as a brand ambassador for the business area/function and the bank, internally and externally.
OCC Language
This position falls within the definition of Loan Originator under Regulation Z of the Truth in Lending Act.
This position also falls within the definition of Mortgage Loan Originator under the Secure and Fair Enforcement for Mortgage Licensing Act (SAFE Act). Required eligibility for registration with NMLS.
Successful completion of a criminal background check and credit report check is required by federal law.
Physical Requirements
Never: 0%; Occasional: 1‑33%; Frequent: 34‑66%; Continuous: 67‑100%
Domestic travel – Occasional; International travel – Never
Performing sedentary work – Continuous
Performing multiple tasks – Continuous
Operating standard office equipment - Continuous
Responding quickly to sounds – Occasional
Sitting – Continuous
Standing – Frequent
Walking – Frequent
Moving safely in confined spaces – Occasional
Lifting/Carrying (≤ 25 lbs.) – Occasional
Lifting/Carrying (> 25 lbs.) – Occasional
Squatting – Occasional
Bending – Occasional
Kneeling – Occasional
Crawling – Occasional
Climbing – Occasional
Reaching overhead – Occasional
Reaching forward – Occasional
Pushing – Occasional
Pulling – Occasional
Twisting – Occasional
Concentrating for long periods – Continuous
Applying common sense to standard situations – Continuous
Reading, writing, and comprehending instructions – Continuous
Adding, subtracting, multiplying, and dividing – Continuous
Who We Are TD is one of the world’s leading global financial institutions and the fifth largest bank in North America by branches/stores. We deliver legendary customer experiences to over 27 million households and businesses worldwide. TD’s purpose is to enrich the lives of our customers, communities, and colleagues, and we are guided by our vision to “Be the Better Bank.”
Our Total Rewards Package Our Total Rewards package includes base salary, variable compensation, health and well‑being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and recognition programs. Learn more about our rewards at TD.
Additional Information We’re delighted you’re considering a career with TD. Our training programs, competitive benefits, and continuous development conversations support colleagues to thrive at work and home.
Colleague Development Colleagues looking to build specific skills or advance in their careers benefit from regular performance conversations, access to an online learning platform, and mentoring programs. TD supports a range of career paths from customer‑facing roles to leadership positions.
Training & Onboarding We provide comprehensive training and onboarding to ensure you have all the resources you need to succeed.
Interview Process After applying, we’ll contact qualified candidates for an interview and communicate outcomes promptly.
Accommodation TD Bank is an equal‑opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected characteristics. If you need accommodations for the application process, please email
USWAPTDO@td.com
with your name, contact details, and accommodation requirements.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Sales and Business Development
Industries Investment Banking
#J-18808-Ljbffr