Astreya Inc.
* Gather and maintain project requirement lists.* Provides weekly project updates including action item updates.* Schedules and coordinates project reviews and follows up on assigned actions.* Effectively and accurately communicate status to the project team.* Maintains and monitors project plans, project schedules, work hours and expenditures.* Assists with identifying project issues, determining the right team member to provide a solution, and/or escalating the issue to the client manager.* Takes part in organizing, attending and participating in stakeholder meetings.* Documents and follows up on important actions and decisions from meetings.* Collaborates with various regional teams responsible for project resources and ticket resolution.* Assists with daily monitoring of the ticketing system, reassigning tickets where required.* Produces regular reports as required.* Assists with identifying trends or recurring problems and escalates to management for resolution.* Assists with locating and defining new process improvement opportunities.* Develops and maintains knowledge and skills and keeps up-to-date with new processes and procedures.* Works closely with SDMs/Project Managers to understand and maintain focus on their analytical needs, including assisting with identifying critical metrics and KPIs, and delivering actionable insights to relevant decision-makers.* Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position* Associate's degree (A.A) or equivalent from two-year college or technical school and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience* Builds productive internal and external working relationships* Exercises judgment within defined procedures and practices to determine appropriate action* Flexibility essential - the role requires both office and remote commitments, as well as being willing to occasionally adjust work hours due to work with regional colleagues.* Experience working with Microsoft Excel and Google Suite* Excellent Communication skills, both verbal and written* Previous experience with ticketing systems and/or project management system* Understanding of or previous experience in a technology driven environment* Proactive attitude and dependable* Excellent customer service skills* Ability to work both within a team and independently* Ability to multitask and prioritize workload* Ability to use good judgment, as well as problem-solving and decision making skills* Ability to maintain confidentiality and professional decorum* Must have the ability to perform office-related tasks which may include prolonged sitting or standing* Must have the ability to move from place to place within an office environment* Must be able to use a computer* Must have the ability to communicate effectively* Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers* *Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.** *Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.** Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only* Dental provided through Cigna (DPPO & DHMO options)* Nationwide Vision provided through VSP* Flexible Spending Account for Health & Dependent Care* Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)* Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera* Corporate Wellness Program* Employee Assistance Program* Wellness Days* 401k Plan* Basic Life, Accidental Life, Supplemental Life Insurance* Short Term & Long Term Disability* Critical Illness, Critical Hospital, and Voluntary Accident Insurance* Tuition Reimbursement (available 6 months after start date, capped)* Paid Time Off (accrued and prorated, maximum of 120 hours annually)* Paid Holidays* Any other statutory leaves, paid time, or other fringe benefits required under state and federal law
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