Director, Partner Sales - North America

The **Director, North America Partner Sales** will lead a team of Partner Sales Managers (PSMs) responsible for building and executing a high-impact partner pipeline across the region. This role will drive partner-sourced and partner-influenced revenue growth through effective leadership, alignment with field sales, and deep engagement with strategic partners.* Lead, coach, and develop a team of PSMs accountable for delivering measurable pipeline and revenue growth.* Manage executive relationships with Elite, Premier, and designated partners to ensure alignment with Genesys priorities.* Oversee partner business planning, forecasting, and quarterly performance reviews.* Collaborate with cross-functional teams (Sales, Marketing, Product, Solution Consulting, Operations) to ensure a consistent and seamless partner experience.* Align partner engagement strategies with North America Sales leadership to support regional execution and growth.* Drive demand generation and joint go-to-market programs that expand partner-sourced opportunities.* Oversee opportunity tracking, forecasting, and pipeline progression.* Lead regular business reviews and cadence meetings to manage accountability and results.* Manage conflict resolution, deal registration, and escalation processes as required.* Focus on partner-led new logo acquisition, expansion opportunities, and AI-enabled growth initiatives.* 8+ years of sales management experience, including leadership of partner or channel sales teams.* Demonstrated success in building and developing high-performing teams.* Proven track record of managing multiple partner relationships and achieving measurable outcomes.* Deep understanding of pipeline management, deal execution, and forecasting.* Skilled at executive relationship management and cross-functional collaboration.* Strong organizational, analytical, and communication skills.* Bachelor’s degree or equivalent experience required.* Ability to travel up to 50%.* Medical, Dental, and Vision Insurance.* Telehealth coverage* Flexible work schedules and work from home opportunities* Development and career growth opportunities* Open Time Off in addition to 10 paid holidays* 401(k) matching program* Adoption Assistance* Fertility treatments### Join our Talent Community.Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase. #J-18808-Ljbffr