Sprinto
Enterprise Customer Success Manager - US
Sprinto, San Francisco, California, United States, 94199
Enterprise Customer Success Manager - US
Sprinto
is a leading platform that automates information security compliance. By raising the bar on information security, Sprinto ensures compliance, healthy operational practices, and the ability for businesses to grow and scale with unwavering confidence. We are a team of
350+ employees
and helping
2500+ customers
across
75+ countries . We are funded by top investment partners
Accel, ELEVATION & Blume Ventures
and have raised
31.8 Million USD
in funding including our latest Series B.
The Role Are you ready to make a significant impact in a fast-paced, innovative environment? We are on the lookout for an experienced
Enterprise Customer Success Manager
to join our dynamic B2B SaaS company that’s revolutionising the way businesses operate in a nascent market!
Imagine being at the forefront of change as our customers transition from outdated manual processes—think spreadsheets, emails, and folders—to harnessing the power of our cutting-edge GRC Automation tool.
In this pivotal role, you will be the guiding force for enterprises embarking on an exciting journey of transformation, helping them unlock new levels of efficiency and success as they adopt our solutions for the very first time.
If you’re passionate about driving customer success and thrive in an environment where innovation meets opportunity, this is your chance to shine! Join us and be part of a team that's not just changing how work gets done but also shaping the future of the industry. Your expertise will be crucial in empowering clients to embrace automation and redefine their workflows.
Key Responsibilities
Ownership of GRR and Book of Business (BOB): Take full ownership of a portfolio of high-value mid-market accounts, driving Gross Revenue Retention (GRR) by ensuring customer satisfaction, renewals, and expansion opportunities (upsell and cross-sell)
Technical Expertise: Ensures customers achieve their desired outcomes by providing technical guidance, solution implementation, and ongoing product adoption support
Lead GRC Transformation Projects: Oversee planning and execution of client GRC transformation programs, collaborating with internal product and delivery teams to align project outcomes with customer business goals
Trusted Advisor to CISOs and Executives: Engage directly with CISOs, CIOs, and senior stakeholders as a strategic advisor, sharing actionable insights on security, compliance, and best practices to build long-term partnerships
Own and Monitor Account Health Metrics: Proactively track and improve leading KPIs such as NPS, product adoption, usage depth, and engagement trends to ensure customer health and preempt risks
Drive Strategic Reviews (QBRs & EBRs): Lead Quarterly Business Reviews (QBRs) and Executive Business Reviews (EBRs), presenting outcomes, value realized, and aligning on future strategies with both operational and executive stakeholders
Mentor & Enable Team as SME: Act as a subject-matter expert (SME) within the CS team, mentoring other CSMs in handling complex customer scenarios, improving internal processes, and shaping playbooks for scale
Key Requirements
6-10 years of experience in customer success, consulting, or project management, with a focus on mid-market or enterprise accounts
Proven experience in managing complex, multi-phase digital transformation projects with a focus on scaling impact and results
In-depth understanding of Governance, Risk, and Compliance (GRC) frameworks (GDPR, HIPAA, SOC 2), with hands-on experience leading large-scale transformation initiatives in this space
Strong project management skills, capable of handling multiple complex initiatives
Excellent communication and relationship-building skills with senior stakeholders
Has strong technical acumen and the ability to translate complex product capabilities into customer value and business outcomes. Proficiency in CRM tools and data analysis software
Benefits
Remote First Policy
Dental, Vision, Health insurance
Yearly new skills development reimbursement
Device reimbursement
WFH Setup
Ready to make a difference? We can’t wait to meet you! We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
#J-18808-Ljbffr
is a leading platform that automates information security compliance. By raising the bar on information security, Sprinto ensures compliance, healthy operational practices, and the ability for businesses to grow and scale with unwavering confidence. We are a team of
350+ employees
and helping
2500+ customers
across
75+ countries . We are funded by top investment partners
Accel, ELEVATION & Blume Ventures
and have raised
31.8 Million USD
in funding including our latest Series B.
The Role Are you ready to make a significant impact in a fast-paced, innovative environment? We are on the lookout for an experienced
Enterprise Customer Success Manager
to join our dynamic B2B SaaS company that’s revolutionising the way businesses operate in a nascent market!
Imagine being at the forefront of change as our customers transition from outdated manual processes—think spreadsheets, emails, and folders—to harnessing the power of our cutting-edge GRC Automation tool.
In this pivotal role, you will be the guiding force for enterprises embarking on an exciting journey of transformation, helping them unlock new levels of efficiency and success as they adopt our solutions for the very first time.
If you’re passionate about driving customer success and thrive in an environment where innovation meets opportunity, this is your chance to shine! Join us and be part of a team that's not just changing how work gets done but also shaping the future of the industry. Your expertise will be crucial in empowering clients to embrace automation and redefine their workflows.
Key Responsibilities
Ownership of GRR and Book of Business (BOB): Take full ownership of a portfolio of high-value mid-market accounts, driving Gross Revenue Retention (GRR) by ensuring customer satisfaction, renewals, and expansion opportunities (upsell and cross-sell)
Technical Expertise: Ensures customers achieve their desired outcomes by providing technical guidance, solution implementation, and ongoing product adoption support
Lead GRC Transformation Projects: Oversee planning and execution of client GRC transformation programs, collaborating with internal product and delivery teams to align project outcomes with customer business goals
Trusted Advisor to CISOs and Executives: Engage directly with CISOs, CIOs, and senior stakeholders as a strategic advisor, sharing actionable insights on security, compliance, and best practices to build long-term partnerships
Own and Monitor Account Health Metrics: Proactively track and improve leading KPIs such as NPS, product adoption, usage depth, and engagement trends to ensure customer health and preempt risks
Drive Strategic Reviews (QBRs & EBRs): Lead Quarterly Business Reviews (QBRs) and Executive Business Reviews (EBRs), presenting outcomes, value realized, and aligning on future strategies with both operational and executive stakeholders
Mentor & Enable Team as SME: Act as a subject-matter expert (SME) within the CS team, mentoring other CSMs in handling complex customer scenarios, improving internal processes, and shaping playbooks for scale
Key Requirements
6-10 years of experience in customer success, consulting, or project management, with a focus on mid-market or enterprise accounts
Proven experience in managing complex, multi-phase digital transformation projects with a focus on scaling impact and results
In-depth understanding of Governance, Risk, and Compliance (GRC) frameworks (GDPR, HIPAA, SOC 2), with hands-on experience leading large-scale transformation initiatives in this space
Strong project management skills, capable of handling multiple complex initiatives
Excellent communication and relationship-building skills with senior stakeholders
Has strong technical acumen and the ability to translate complex product capabilities into customer value and business outcomes. Proficiency in CRM tools and data analysis software
Benefits
Remote First Policy
Dental, Vision, Health insurance
Yearly new skills development reimbursement
Device reimbursement
WFH Setup
Ready to make a difference? We can’t wait to meet you! We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
#J-18808-Ljbffr