Docusign
Join to apply for the
AI Agentic Engineer
role at
Docusign .
Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business‑critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e‑signature and contract lifecycle management (CLM).
What you’ll do
Develop and deploy agentic AI solutions that autonomously resolve common EUS operations tickets (service requests, incidents, and routine tasks) using frameworks like Crew AI or Vertex AI.
Integrate AI agents with SaaS and IT platforms to drive self‑healing and auto‑remediation capabilities.
Embed security‑first principles into every agentic workflow to ensure compliance and protection of corporate assets.
Monitor, troubleshoot, and optimize the performance of existing AI and automation systems to ensure reliability, accuracy, and high availability (Tier 2/3 level support for automation tools).
Partner with EUS Engineering, Security, and IT platform teams to identify and implement high‑impact automation opportunities which includes analyzing support tickets and user friction points to develop AI‑driven self‑service and proactive support solutions, ultimately reducing resolution times and enhancing the user experience.
Design, develop, document, and implement AI‑powered automation solutions (e.g., conversational AI, robotic process automation (RPA), agentic workflows) specifically for IT Help Desk and End‑User Support processes.
Stay current with GenAI, agent frameworks, and IT automation trends to continuously expand adoption.
Contribute to the broader AI service ownership strategy, ensuring scalability, reliability, and secure integration across the IT ecosystem.
Job Designation
Hybrid: Employee divides their time between in‑office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in‑office expectation.)
What you bring Basic
Bachelor’s degree in Computer Science, Engineering, or related field with 2+ years of experience, OR Master’s degree with 3+ years of experience.
2+ years of experience in AI/ML engineering, IT automation, or SaaS development.
Experience with agentic AI frameworks, workflow automation, or intelligent IT service management.
Experience working with LLMs, vector databases and integrating RAG pipelines into enterprise solutions.
Experience in one or more scripting/programming languages (e.g., Python, Java).
Experience embedding security and compliance controls into AI or automation solutions.
Experience with IT operations, incident management, and ticketing systems.
Experience with Agile, DevOps, and CI/CD practices.
Experience with containerization and orchestration technologies (e.g., Docker, Kubernetes).
Preferred
Experience with AI/ML frameworks and multi‑agent orchestration platforms.
Experience in developing, designing or integrating front‑end AI application entry points (e.g., chatbots, copilots, self‑service portals) for end‑user interaction.
Ability to present proof of concepts effectively: Adequate frontend, backend, and DevOps experience to rapidly build and demonstrate agentic AI solution.
Familiarity with zero‑trust and security monitoring in SaaS and IT environments.
Track record of reducing operational burden via automation or agentic AI.
Certifications in AI, cloud computing, or ITSM platforms (e.g., ServiceNow).
Demonstrable experience in prompt engineering and designing effective prompt strategies for LLMs.
Experience with cloud providers (AWS, Azure, GCP) and SaaS integration patterns.
Strong collaboration skills with IT, security, and business stakeholders.
Ability to drive innovation and adoption of agentic automation at scale, with experience with data analysis and reporting to measure the impact of automation efforts.
Wage Transparency Pay for this position is based on a number of factors including geographic location and may vary depending on job’related knowledge, skills, and experience. Based on applicable legislation, the below details pay ranges in the following locations:
California: $45.19/hour - $65.67/hour
Benefits
Paid Time Off: earned time off, as well as paid company holidays based on region.
Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement.
Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment.
Retirement Plans: select retirement and pension programs with potential for employer contributions.
Learning and Development: options for coaching, online courses and education reimbursements.
Compassionate Care Leave: paid time off following the loss of a loved one and other life’changing events.
Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.
Applicant and Candidate Privacy Notice
States Not Eligible for Employment This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia, and Wyoming.
Equal Opportunity Employer It’s important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can‑do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.
#J-18808-Ljbffr
AI Agentic Engineer
role at
Docusign .
Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business‑critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e‑signature and contract lifecycle management (CLM).
What you’ll do
Develop and deploy agentic AI solutions that autonomously resolve common EUS operations tickets (service requests, incidents, and routine tasks) using frameworks like Crew AI or Vertex AI.
Integrate AI agents with SaaS and IT platforms to drive self‑healing and auto‑remediation capabilities.
Embed security‑first principles into every agentic workflow to ensure compliance and protection of corporate assets.
Monitor, troubleshoot, and optimize the performance of existing AI and automation systems to ensure reliability, accuracy, and high availability (Tier 2/3 level support for automation tools).
Partner with EUS Engineering, Security, and IT platform teams to identify and implement high‑impact automation opportunities which includes analyzing support tickets and user friction points to develop AI‑driven self‑service and proactive support solutions, ultimately reducing resolution times and enhancing the user experience.
Design, develop, document, and implement AI‑powered automation solutions (e.g., conversational AI, robotic process automation (RPA), agentic workflows) specifically for IT Help Desk and End‑User Support processes.
Stay current with GenAI, agent frameworks, and IT automation trends to continuously expand adoption.
Contribute to the broader AI service ownership strategy, ensuring scalability, reliability, and secure integration across the IT ecosystem.
Job Designation
Hybrid: Employee divides their time between in‑office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in‑office expectation.)
What you bring Basic
Bachelor’s degree in Computer Science, Engineering, or related field with 2+ years of experience, OR Master’s degree with 3+ years of experience.
2+ years of experience in AI/ML engineering, IT automation, or SaaS development.
Experience with agentic AI frameworks, workflow automation, or intelligent IT service management.
Experience working with LLMs, vector databases and integrating RAG pipelines into enterprise solutions.
Experience in one or more scripting/programming languages (e.g., Python, Java).
Experience embedding security and compliance controls into AI or automation solutions.
Experience with IT operations, incident management, and ticketing systems.
Experience with Agile, DevOps, and CI/CD practices.
Experience with containerization and orchestration technologies (e.g., Docker, Kubernetes).
Preferred
Experience with AI/ML frameworks and multi‑agent orchestration platforms.
Experience in developing, designing or integrating front‑end AI application entry points (e.g., chatbots, copilots, self‑service portals) for end‑user interaction.
Ability to present proof of concepts effectively: Adequate frontend, backend, and DevOps experience to rapidly build and demonstrate agentic AI solution.
Familiarity with zero‑trust and security monitoring in SaaS and IT environments.
Track record of reducing operational burden via automation or agentic AI.
Certifications in AI, cloud computing, or ITSM platforms (e.g., ServiceNow).
Demonstrable experience in prompt engineering and designing effective prompt strategies for LLMs.
Experience with cloud providers (AWS, Azure, GCP) and SaaS integration patterns.
Strong collaboration skills with IT, security, and business stakeholders.
Ability to drive innovation and adoption of agentic automation at scale, with experience with data analysis and reporting to measure the impact of automation efforts.
Wage Transparency Pay for this position is based on a number of factors including geographic location and may vary depending on job’related knowledge, skills, and experience. Based on applicable legislation, the below details pay ranges in the following locations:
California: $45.19/hour - $65.67/hour
Benefits
Paid Time Off: earned time off, as well as paid company holidays based on region.
Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement.
Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment.
Retirement Plans: select retirement and pension programs with potential for employer contributions.
Learning and Development: options for coaching, online courses and education reimbursements.
Compassionate Care Leave: paid time off following the loss of a loved one and other life’changing events.
Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.
Applicant and Candidate Privacy Notice
States Not Eligible for Employment This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia, and Wyoming.
Equal Opportunity Employer It’s important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can‑do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.
#J-18808-Ljbffr