Principal Associate, Process Manager - Small Business Fraud Strategy

* Create and update processes for Operations Teams to meet the intent of Fraud Strategy or other strategies, while ensuring well managed monitoring and controls are in place* Execute process based root cause analysis of issues in order to define options and recommend solutions* Assess processes for opportunities to improve speed and reduce risks and waste* Assess impact of proposed changes to specific processes* Create and maintain process artifacts including process maps, FMEA's, and controls plans* Lead or participate in planning, scoping, executing cross functional work that includes Operations, Analysts, Product, Risk, and other partner groups* Communicate with all levels of the organization verbally, through email, and with live presentation or email delivery of Google Slides* Support Business Analysts or junior members of the team with defining, coordinating, or executing routine well managed tasks as needed* Develop and maintain project plans and status updates* At least 3 years of experience in Business Process Management, Project Management, Relationship Management or Risk Management* At least 3 years of experience with Microsoft Office or G Suite* Lean or Six Sigma certification* Business Process Management (BPM) certification* At least 1 year of experience with Jira and Agile principles* At least 1 year of experience with Lucid or Visio process mapping systems* At least 1 year of experience in project management* At least 1 year of experience in Bank FraudCapital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. #J-18808-Ljbffr