Broadcom
R&D Customer Applications Engineer (CAE)
Broadcom, San Jose, California, United States, 95199
Broadcom Data Center Solutions Group (DCSG) Customer Engineering Support Team
We are looking for a talented, passionate, high-performing R&D Customer Applications Engineer (CAE) to provide factory ownership of AI projects at key Cloud Customer accounts. As the customer liaison and Technical Account Manager, the CAE will proactively drive customer design-in, product integration, issue resolution, and technical training.
Responsibilities
Proactively drive technical engagement at key customers for DCSG products.
Facilitate pre-design win customer engagement to understand design requirements and align with the DCSG product roadmap. Maintain a pulse on design status and alert management regarding win/loss position.
Facilitate post-design win customer engagement to ensure design NPI milestones are met for customer market launch timelines.
Collaborate with cloud customers, OEM/ODMs to integrate Broadcom's PCIe Switch products into AI servers and custom designs. Provide architectural guidance, coordinate schematic reviews, and educate customers on product features.
Track, communicate status, and drive resolution of customer reported product defects, ensuring efficient disposition.
Serve as primary liaison between internal teams (Systems Engineering, Quality, Development, Performance, Product Test, and Manufacturing) and external stakeholders, facilitating issue investigation, debugging, and resolution.
Coordinate and facilitate customer technical training sessions.
Identify stakeholders and resources to drive customer issues to closure.
Escalate critical defects to management with notification and strategy.
Organize and lead internal/external meetings with account teams (FAE, Marketing, Sales) and customers, distributing meeting notes and action items.
Conduct daily meetings for escalated customer issues.
Provide technical communication to Marketing, Product Management and other teams on customer designs and feature requests.
Negotiate and manage customer expectations and deliverables, manage metrics and improvements.
Travel occasionally, including international.
Requirements / Qualifications
Bachelor of Science in Electrical Engineering or Computer Engineering with 12+ years of relevant experience (or Master’s degree with 10+ years). Minimum 5 years in technical project management or customer applications engineering.
Deep technical understanding of AI servers and architecture.
Experience handling critical enterprise accounts in semiconductor industry and/or hardware/software.
Exceptional communication skills, presentation, diplomacy, and customer relationship management.
Experience managing customer escalation and cross‑geography communications.
Proven ability to lead, collaborate, and problem‑solve, directing projects.
Proven ability to manage parallel activities and customer‑facing responsibilities.
Customer‑sensitive, supports across time zones.
Hands‑on approach to issue debug and data analysis, understanding software code concepts.
Self‑motivated and quick learner.
Compensation and Benefits
Annual base salary range: $127,100 – $203,400.
Discretionary annual bonus and equity per plan documents.
Medical, dental, vision plans; 401(K) with company match; ESPP; EAP; paid holidays; paid sick leave and vacation; Paid Family Leave.
Equal Opportunity Employer Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by law. We will also consider qualified applicants with arrest and conviction records consistent with local law.
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Responsibilities
Proactively drive technical engagement at key customers for DCSG products.
Facilitate pre-design win customer engagement to understand design requirements and align with the DCSG product roadmap. Maintain a pulse on design status and alert management regarding win/loss position.
Facilitate post-design win customer engagement to ensure design NPI milestones are met for customer market launch timelines.
Collaborate with cloud customers, OEM/ODMs to integrate Broadcom's PCIe Switch products into AI servers and custom designs. Provide architectural guidance, coordinate schematic reviews, and educate customers on product features.
Track, communicate status, and drive resolution of customer reported product defects, ensuring efficient disposition.
Serve as primary liaison between internal teams (Systems Engineering, Quality, Development, Performance, Product Test, and Manufacturing) and external stakeholders, facilitating issue investigation, debugging, and resolution.
Coordinate and facilitate customer technical training sessions.
Identify stakeholders and resources to drive customer issues to closure.
Escalate critical defects to management with notification and strategy.
Organize and lead internal/external meetings with account teams (FAE, Marketing, Sales) and customers, distributing meeting notes and action items.
Conduct daily meetings for escalated customer issues.
Provide technical communication to Marketing, Product Management and other teams on customer designs and feature requests.
Negotiate and manage customer expectations and deliverables, manage metrics and improvements.
Travel occasionally, including international.
Requirements / Qualifications
Bachelor of Science in Electrical Engineering or Computer Engineering with 12+ years of relevant experience (or Master’s degree with 10+ years). Minimum 5 years in technical project management or customer applications engineering.
Deep technical understanding of AI servers and architecture.
Experience handling critical enterprise accounts in semiconductor industry and/or hardware/software.
Exceptional communication skills, presentation, diplomacy, and customer relationship management.
Experience managing customer escalation and cross‑geography communications.
Proven ability to lead, collaborate, and problem‑solve, directing projects.
Proven ability to manage parallel activities and customer‑facing responsibilities.
Customer‑sensitive, supports across time zones.
Hands‑on approach to issue debug and data analysis, understanding software code concepts.
Self‑motivated and quick learner.
Compensation and Benefits
Annual base salary range: $127,100 – $203,400.
Discretionary annual bonus and equity per plan documents.
Medical, dental, vision plans; 401(K) with company match; ESPP; EAP; paid holidays; paid sick leave and vacation; Paid Family Leave.
Equal Opportunity Employer Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by law. We will also consider qualified applicants with arrest and conviction records consistent with local law.
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