Dignity Health
Dignity Health is hiring: Supervisor Phlebotomy in Santa Maria
Dignity Health, Santa Maria, CA, US
- *Job Summary and Responsibilities**
- *Job Summary:**
- Supervises the performance of routine blood collection on patients from neonates to geriatric using appropriate venipuncture or capillary technique.
- Trains and assesses staff in the process of positive identification of all patients.
- Demonstrates the knowledge and skills necessary to perform and train staff in proper patient registration and computer entry of physician ordered specimens in the laboratory information system.
- Follows verbal and written instructions exactly, exercises good judgment in making decisions, and works in a professional and conscientious manner under high volume and STAT conditions.
- Performs all job duties of Lab assistant, processor, Certified Phlebotomist I to Certified Phlebotomist III.
- Performs job duties of Certified Phlebotomist IV to include instrument operation and specimen preparation for referral to reference laboratory.
- Supervises, manages, and coordinates all activities of phlebotomy and lab assistant staff to ensure efficient use of resources and to provide quality patient care.
- Provides leadership to the phlebotomy, lab assistant and clerical staff to keep the quality, productivity and morale of the staff high.
- Manages personnel including the selection, training, and counseling of staff, and performs evaluations of assigned staff.
- Performs administrative functions for the inhouse laboratory such as maintaining employee work schedules, arranging coverage for sick calls, processing timecards, special studies, and investigation of variance reports.
- Supports employee development by fostering constructive behavior, encouraging involvement in department operation, and being responsive to employee input.
- Organizes and prioritizes work to ensure quality patient care and efficiency.
- Communicates effectively with the laboratory CLS supervisors and the department director.
- Works hand in hand with the outreach phlebotomy manager on scheduling, training and building a cohesive phlebotomy and processing department team.
- Demonstrates excellent customer service skills and promotes high patient satisfaction.
- Ensures that operation of section is in compliance with all State and Federal regulations and Joint Commission guidelines.
- Tracks, monitors and reports errors, patient call backs/recollects for processing and phlebotomy staff.
- Assists in meeting department budget targets.
- Supports Workers' Compensation reduction programs.
- Contributes to the continuous improvement of customer satisfaction.
- Conducts employee performance evaluations on a timely basis.
- Contributes to process improvement activities demonstrating appropriate skills.
- Demonstrates ability to mentor others in department to meet department goals.
- Demonstrates ability to problem solve and achieve effective solutions.
- Actively supports the organization's mission, philosophy and strategic plan.
- Demonstrates good time management and priority setting.
- Complies with safety, infection control, Dignity core values, ADIET and other organizational policies.
- Complies with organization policy on legibility.
- Complies with the organization dress code.
- Arrives at work on time, as defined by the current Timeliness and Attendance Policy.
- Attends work consistently, defined by the current Timeliness and Attendance Policy.
- *Job Requirements**
- *Required**
- A minimum of 5 years experience as a phlebotomist in an acute care or high volume outpatient laboratory setting.
- 3 year supervisory experience that includes employee training, coaching, counseling, and performance evaluation.
- Must possess a current California Phlebotomy Certification as CPTI or CPTII.
+ NONE
**Special Skills**- Must exhibit strong leadership, organizational, and and management skills.
- Must be able to follow verbal and written instructions exactly.
- Must be able to exercise good judgment in making decisions where the above does not apply.
- Must be able to work in a professional and conscientious manner under high volume and STAT conditions.
- Must be able to communicate effectively with doctors, staff, patients, and co-workers.