Numotion
Customer Care Coordinator-Order Experience I
Numotion, Greenville, North Carolina, United States, 27834
Customer Care Coordinator-Order Experience I
Apply for the
Customer Care Coordinator-Order Experience I
role at
Numotion .
Job Purpose: Receives and implements new equipment requests, determines reimbursement eligibility and coordinates the timely provision of services. Facilitates timely order movement through Numotion’s order processing system.
Key Responsibilities
Assists customers with new equipment requests, obtains demographics, enters and maintains accurate data in order processing system while progressing orders through to completion.
Verifies insurance/funding eligibility and benefits, communicates to customers their financial responsibility, obtains prescriptions and any other medical documentation necessary to obtain funding.
Enters orders into order processing system ensuring accuracy and completeness of intake steps.
Responds to customer inquiries, requests, and complaints in a timely manner working with other staff members to increase customer satisfaction and turnaround times.
Takes responsibility to completely resolve issues without additional transfers and/or de‑escalate customers whenever possible.
Coordinates scheduling of at‑home testers (ATP’s) and seating technicians for evaluations and adjustments requests.
Meets all set productivity and performance standards.
Participates in New Equipment department initiatives to continually improve department results.
Other duties as assigned by manager.
Utilizes Numotion Leadership Principles to perform job with integrity, compliance, and values consistent with Numotion’s mission.
Adheres to employee or customer confidentiality and complies with Numotion’s policies and federal regulations.
Provides excellent customer service for all internal and external customers with solutions for concerns; focuses on customer service as a top priority.
Required Qualifications, Skills, and Experience
High school diploma or GED or equivalent combination of experience and education.
Minimum one year of customer service experience.
Preferred Competencies and Qualifications
Strong communication skills, written and verbal.
Strong listening, organization, and priority‑setting skills.
Ability to work in a fast‑paced environment and juggle multiple priorities.
Ability to think quickly, assess a situation, and make sound decisions.
Ability to provide best‑in‑class customer service.
Working knowledge of service order processing.
Knowledge of complex rehab equipment and products.
Prior experience working in durable medical equipment industry.
Exceptional interpersonal and problem‑solving skills internally and externally with customers.
Proficiency with MS Word, Excel, PowerPoint, and Outlook.
Physical Work Requirements
Frequent use of hands, wrists, fingers associated with computer equipment.
Prolonged periods at a desk and/or on a computer.
Occasional moving and reaching with arms and hands.
Ability to communicate effectively.
Ability to work overtime as needed.
At Numotion, we offer competitive compensation packages, including medical, dental, vision insurance, short‑term and long‑term disability, a 401(k), and life insurance. We are an equal‑opportunity employer respecting diversity and inclusion. Numotion is a drug‑free workplace. Candidates are required to pass a drug test before beginning employment.
Seniority Level Entry level
Employment Type Full‑time
Job Function Other
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Customer Care Coordinator-Order Experience I
role at
Numotion .
Job Purpose: Receives and implements new equipment requests, determines reimbursement eligibility and coordinates the timely provision of services. Facilitates timely order movement through Numotion’s order processing system.
Key Responsibilities
Assists customers with new equipment requests, obtains demographics, enters and maintains accurate data in order processing system while progressing orders through to completion.
Verifies insurance/funding eligibility and benefits, communicates to customers their financial responsibility, obtains prescriptions and any other medical documentation necessary to obtain funding.
Enters orders into order processing system ensuring accuracy and completeness of intake steps.
Responds to customer inquiries, requests, and complaints in a timely manner working with other staff members to increase customer satisfaction and turnaround times.
Takes responsibility to completely resolve issues without additional transfers and/or de‑escalate customers whenever possible.
Coordinates scheduling of at‑home testers (ATP’s) and seating technicians for evaluations and adjustments requests.
Meets all set productivity and performance standards.
Participates in New Equipment department initiatives to continually improve department results.
Other duties as assigned by manager.
Utilizes Numotion Leadership Principles to perform job with integrity, compliance, and values consistent with Numotion’s mission.
Adheres to employee or customer confidentiality and complies with Numotion’s policies and federal regulations.
Provides excellent customer service for all internal and external customers with solutions for concerns; focuses on customer service as a top priority.
Required Qualifications, Skills, and Experience
High school diploma or GED or equivalent combination of experience and education.
Minimum one year of customer service experience.
Preferred Competencies and Qualifications
Strong communication skills, written and verbal.
Strong listening, organization, and priority‑setting skills.
Ability to work in a fast‑paced environment and juggle multiple priorities.
Ability to think quickly, assess a situation, and make sound decisions.
Ability to provide best‑in‑class customer service.
Working knowledge of service order processing.
Knowledge of complex rehab equipment and products.
Prior experience working in durable medical equipment industry.
Exceptional interpersonal and problem‑solving skills internally and externally with customers.
Proficiency with MS Word, Excel, PowerPoint, and Outlook.
Physical Work Requirements
Frequent use of hands, wrists, fingers associated with computer equipment.
Prolonged periods at a desk and/or on a computer.
Occasional moving and reaching with arms and hands.
Ability to communicate effectively.
Ability to work overtime as needed.
At Numotion, we offer competitive compensation packages, including medical, dental, vision insurance, short‑term and long‑term disability, a 401(k), and life insurance. We are an equal‑opportunity employer respecting diversity and inclusion. Numotion is a drug‑free workplace. Candidates are required to pass a drug test before beginning employment.
Seniority Level Entry level
Employment Type Full‑time
Job Function Other
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