SGP Recruiting
Customer Technical Support Specialist Help Desk
SGP Recruiting, Dahlgren, Virginia, United States, 22448
Customer Technical Support Specialist Help Desk
Join to apply for the
Customer Technical Support Specialist Help Desk
role at
SGP Recruiting . We are recruiting for a Customer Technical Support Specialist (Help Desk) to provide Tier I/II support using tools such as BMC Remedy and ServiceNow. Responsibilities include troubleshooting user issues, tracking incidents, resolving trouble tickets, and escalating complex issues as necessary.
Work Location On-site; not remote: Naval Surface Warfare Center, Dahlgren Division (NSWCDD), Dahlgren, VA
Employment Type Full-time
Seniority Level Associate
Job Function Information Technology
Industries Professional Services
Requirements
Two years of professional experience in industry, federal or DoD help desk support using a help desk tool such as BMC’s Remedy and ServiceNow.
Active Secret clearance.
Certification: IAT II level with a T3 investigation.
Must sign a Letter of Intent.
Benefits
Company‑paid health, dental & vision insurance coverage.
Additional employee‑paid health insurance options.
Company‑paid life and disability insurance.
401(k) retirement savings plan with employer match.
11 company‑paid holidays per year.
Paid time off.
EEO Statement Our client is proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. They are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We also provide accommodations for persons with disabilities.
#J-18808-Ljbffr
Customer Technical Support Specialist Help Desk
role at
SGP Recruiting . We are recruiting for a Customer Technical Support Specialist (Help Desk) to provide Tier I/II support using tools such as BMC Remedy and ServiceNow. Responsibilities include troubleshooting user issues, tracking incidents, resolving trouble tickets, and escalating complex issues as necessary.
Work Location On-site; not remote: Naval Surface Warfare Center, Dahlgren Division (NSWCDD), Dahlgren, VA
Employment Type Full-time
Seniority Level Associate
Job Function Information Technology
Industries Professional Services
Requirements
Two years of professional experience in industry, federal or DoD help desk support using a help desk tool such as BMC’s Remedy and ServiceNow.
Active Secret clearance.
Certification: IAT II level with a T3 investigation.
Must sign a Letter of Intent.
Benefits
Company‑paid health, dental & vision insurance coverage.
Additional employee‑paid health insurance options.
Company‑paid life and disability insurance.
401(k) retirement savings plan with employer match.
11 company‑paid holidays per year.
Paid time off.
EEO Statement Our client is proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. They are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We also provide accommodations for persons with disabilities.
#J-18808-Ljbffr