Allegiance Truck Centers
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Service Manager
role at
Allegiance Truck Centers
Welcome to Allegiance Trucks, where our dedication to service fuels every mile. Since our founding in March 2019, we've been on an unstoppable path of growth, acquiring 17 dealership groups and expanding to over 40 locations across ten states. Our team is as dynamic as it is diverse, united by a shared commitment to prioritize our customers, uplift one another, and foster a workplace where everyone thrives. As a leading truck dealership group, we're proud to represent top-tier brands like International, Hino, Isuzu, and Ford, providing exceptional support to the Northeast's essential trucking community. At Allegiance Trucks, we're not just moving forward - we're driving the future of trucking.
Why Allegiance Trucks? Benefits
Competitive starting pay
Excellent health benefits including: Medical, Dental, and Vision plans, a complimentary life insurance policy, and several other voluntary coverage options to choose from
Generous Paid Time Off policy, including vacation, sick time and floating holidays
401(k) with Company match
Support and encouragement for your continued advancement with additional training
Primary Responsibilities
Day to day management of a service department that maintains and repairs a fleet of commercial medium and heavy-duty diesel trucks, including Pierce Fire Trucks.
Focus on maximizing uptime of every vehicle while minimizing overall fleet maintenance and repair costs
Oversees a staff of diesel technicians and administrative staff
Able to recognize warranty failures, warranty claims and process of warranty recovery
Manage service requests of commercial truck leasing customers with urgency and professionalism
Develop and manage relationships with vendors and customers
Assist management team in preparing an Annual Business Plan and Budget.
Responsible for ensuring Navistar Diamond Edge & Prestige Service Standards are met
Assist with other projects as needed
Safety and Compliance
Have full understanding of U.S. Federal Motor Carrier Safety Regulations (CFR 396).
Implement procedures as necessary to keep Idealease and contracted customers in compliance with regulations. Stay current with changes in the regulations.
Monitor and manage satisfactory CSA Vehicle Basic scores for all customers.
Inventory and manage process to keep maintenance file documentation of customer and company vehicles in accordance with the U.S. Federal Motor Carrier Safety Regulations (CFR 396).
Develop, communicate, and enforce established company safety policies and procedures.
Certify all technicians for U.S. DOT Annual Inspections, brake inspections, and other maintenance procedures in accordance with the corresponding regulations.
Work with corporate Facilities Manager to ensure facility maintains compliance with local and federal safety and environmental standards
Sales and Customer Relations
Create and maintain positive relationships with all customers.
Maintain minimum 90% Customer Retention Rate.
Investigate and establish course of action for customer maintenance issues and problems.
Department and Personnel Management
Review and compare monthly financial results against the business plan and initiate any corrective action as necessary.
Implement and monitor shop productivity measures.
Create shop environment that assures cleanliness, safety, and customer focus.
Develop, implement, and promote service training.
Assist in collection of past due invoices as needed.
Handle all customer, employee, and vendor issues in a professional and courteous manner
Required Skills For Service Manager
Consistent track record of successfully meeting and exceeding sales goals
Minimum high school diploma or GED equivalent required
Minimum 5-7 years of automotive/trucking management experience
Valid driver's license and satisfactory Motor Vehicle Report (MVR)
As a proud Equal Opportunity Employer (EOE), we do not discriminate based on race, color, national origin, ancestry, citizenship status, religion, sex, sexual orientation, gender, gender identity, gender expression, age, marital status, mental or physical disability, medical condition, genetic information, military or veteran status, pregnancy, or any other protected characteristic. Employment may be contingent upon Allegiance’s receipt of an acceptable and job‑related drug test, motor vehicle record, and/or reference check, as applicable and permissible by law.
Seniority level
Mid-Senior level
Employment type
Contract
Job function
Other
Industries
Transportation/Trucking/Railroad
#J-18808-Ljbffr
Service Manager
role at
Allegiance Truck Centers
Welcome to Allegiance Trucks, where our dedication to service fuels every mile. Since our founding in March 2019, we've been on an unstoppable path of growth, acquiring 17 dealership groups and expanding to over 40 locations across ten states. Our team is as dynamic as it is diverse, united by a shared commitment to prioritize our customers, uplift one another, and foster a workplace where everyone thrives. As a leading truck dealership group, we're proud to represent top-tier brands like International, Hino, Isuzu, and Ford, providing exceptional support to the Northeast's essential trucking community. At Allegiance Trucks, we're not just moving forward - we're driving the future of trucking.
Why Allegiance Trucks? Benefits
Competitive starting pay
Excellent health benefits including: Medical, Dental, and Vision plans, a complimentary life insurance policy, and several other voluntary coverage options to choose from
Generous Paid Time Off policy, including vacation, sick time and floating holidays
401(k) with Company match
Support and encouragement for your continued advancement with additional training
Primary Responsibilities
Day to day management of a service department that maintains and repairs a fleet of commercial medium and heavy-duty diesel trucks, including Pierce Fire Trucks.
Focus on maximizing uptime of every vehicle while minimizing overall fleet maintenance and repair costs
Oversees a staff of diesel technicians and administrative staff
Able to recognize warranty failures, warranty claims and process of warranty recovery
Manage service requests of commercial truck leasing customers with urgency and professionalism
Develop and manage relationships with vendors and customers
Assist management team in preparing an Annual Business Plan and Budget.
Responsible for ensuring Navistar Diamond Edge & Prestige Service Standards are met
Assist with other projects as needed
Safety and Compliance
Have full understanding of U.S. Federal Motor Carrier Safety Regulations (CFR 396).
Implement procedures as necessary to keep Idealease and contracted customers in compliance with regulations. Stay current with changes in the regulations.
Monitor and manage satisfactory CSA Vehicle Basic scores for all customers.
Inventory and manage process to keep maintenance file documentation of customer and company vehicles in accordance with the U.S. Federal Motor Carrier Safety Regulations (CFR 396).
Develop, communicate, and enforce established company safety policies and procedures.
Certify all technicians for U.S. DOT Annual Inspections, brake inspections, and other maintenance procedures in accordance with the corresponding regulations.
Work with corporate Facilities Manager to ensure facility maintains compliance with local and federal safety and environmental standards
Sales and Customer Relations
Create and maintain positive relationships with all customers.
Maintain minimum 90% Customer Retention Rate.
Investigate and establish course of action for customer maintenance issues and problems.
Department and Personnel Management
Review and compare monthly financial results against the business plan and initiate any corrective action as necessary.
Implement and monitor shop productivity measures.
Create shop environment that assures cleanliness, safety, and customer focus.
Develop, implement, and promote service training.
Assist in collection of past due invoices as needed.
Handle all customer, employee, and vendor issues in a professional and courteous manner
Required Skills For Service Manager
Consistent track record of successfully meeting and exceeding sales goals
Minimum high school diploma or GED equivalent required
Minimum 5-7 years of automotive/trucking management experience
Valid driver's license and satisfactory Motor Vehicle Report (MVR)
As a proud Equal Opportunity Employer (EOE), we do not discriminate based on race, color, national origin, ancestry, citizenship status, religion, sex, sexual orientation, gender, gender identity, gender expression, age, marital status, mental or physical disability, medical condition, genetic information, military or veteran status, pregnancy, or any other protected characteristic. Employment may be contingent upon Allegiance’s receipt of an acceptable and job‑related drug test, motor vehicle record, and/or reference check, as applicable and permissible by law.
Seniority level
Mid-Senior level
Employment type
Contract
Job function
Other
Industries
Transportation/Trucking/Railroad
#J-18808-Ljbffr