IT Systems Analyst

Job Description IT Systems Analysts will provide one-on-one customer support on all managed IT applications and services. This position will also provide new customer installation and configuration support for managed services. IT Systems Analysts must be self-starters and have the ability to work with 80% autonomy. Primary requirements are listed below.

Responsibilities

Install and maintain IT applications and equipment Provide call in phone support service on all customer equipment and applications Provide Level 2 phone, email and on-site support to customers Assist in maintaining and responding to a 24/7 automated alarm alert system to include all managed IT services, includingon-call rotation after probationary period Attend company sponsored regional conferences and training courses to stay current with new and emerging technologies Assume technical lead on customer installs, including but not limited to servers, applications, firewalls, backup services, switches, PCs, and physical networking Weekly site visits to multiple customer locations Preventative maintenance on all internal and customer IT equipment Additional duties may be assigned Overtime work may be required Knowledge & Experience BS degree in Information Technology, Security+, Network+ or equivalent experience is preferred Experience with the following operating systems is necessary:

Currently Supported Windows Desktop and Server Operating Systems Experience with the following operating systems is preferred:

Linux Mac OSX Experience with the following hardware is preferred:

Personal computer troubleshooting and repair Internet connectivity troubleshooting and repair Server configuration and troubleshooting Router, switch, firewall configuration and troubleshooting Working knowledge of:

TCP/IP Microsoft Active Directory Azure/Microsoft 365 Microsoft Hyper-V SonicWALL firewalls Ubiquiti/UniFi Networking gear

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