FASTSIGNS® is hiring: Customer Service Representative in Wilmington

Customer Service Representative

Apply to the Customer Service Representative role at FASTSIGNS®.

Overview

We are looking for a people‑oriented, responsive recruiter who enjoys working with customers and helping them solve problems. The ideal candidate is outgoing, eager to learn, and can build lasting relationships.

Responsibilities

• Act as the initial contact with current and prospective customers through email, telephone, in‑person, and on‑site visits.
• Build long‑lasting relationships by turning prospects into customers and then into long‑term clients.
• Prepare estimates, implement work orders, and ensure timely delivery of finished orders.
• Participate in daily team meetings, execute business and marketing plans, and support the success of the FASTSIGNS Center.
• Maintain accurate documentation, use strong listening skills, and manage organization and setup.

Qualifications

• Excellent communication and listening skills.
• Proven ability to build relationships and resolve customer issues.
• Strong organizational skills and attention to detail.
• Willingness to learn about signage products and processes.
• Experience in sales, customer service, or a related field is a plus.

Compensation

Base pay range: $16.00/hr – $18.00/hr (actual pay based on skills and experience).

Seniority level

Entry level

Employment type

Full‑time

Job function

Customer Service

Industries

Consumer Services

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