Engineering & IT - Technical Help Desk 3

Engineering & IT - Technical Help Desk 3 Join to apply for the Engineering & IT - Technical Help Desk 3 role at Jobs via Dice . Job Details Title: Technical Help Desk 3 Location: Southfield, MI (Onsite) Duration: 10 months contract with potential extension Job Description Lead and manage the Service Desk in Michigan, ensuring efficient handling of the Desktop Support services queue. Oversee and manage computer inventory and supplies. Triage, prioritize, and resolve end-user computer issues. Participate in projects within a results-oriented environment. Open Service Desk tickets and dispatch to appropriate teams when issues cannot be resolved immediately. Create and review process workflow documentation for the company knowledge base. Train and mentor junior team members to foster a collaborative environment. Collaborate with SMEs from other teams and Service Desk across the organization. Qualifications 5+ years of experience in a similar role. Bachelor's degree (BA). Experience supporting both Mac and Windows environments. Mobile support experience. Helpdesk service experience preferred. Skills & Attributes Fast learner and creative thinker. Strong interpersonal skills, including with executives. Organized and dependable with high-quality and timely resolutions. Additional Details Seniority level: Mid-Senior Employment type: Full-time Industry: Software Development Get notified about similar opportunities in Southfield, MI. #J-18808-Ljbffr