Intercom
Manager, Professional Services PreSales – Intercom
Intercom is an AI‑powered customer service company on a mission to help businesses deliver incredible customer experiences. Founded in 2011, it serves nearly 30,000 global businesses with products that enable always‑on, impeccable support and automated customer journeys.
What’s the Opportunity? We are seeking a Professional Services Sales Specialist to accelerate the ability to scope, position, and sell Professional Services engagements with accuracy and confidence. This role bridges Sales, R&D, and Solutions, ensuring that customers are sold the right scope of services to achieve successful adoption and automation outcomes on Intercom.
What I’ll Be Doing
Scoping & Solutioning
Lead structured discovery with prospects to uncover use cases, integration requirements, and success metrics.
Translate discovery insights into right‑sized, outcome‑focused service packages based on our core principles and methodology.
Create detailed Statements of Work (SOWs) with clear deliverables, assumptions, risks, and timelines.
Sales Enablement & Acceleration
Partner with Sales and Solutions to position services early in the sales cycle.
Develop and maintain scoping templates, pricing calculators, and reusable playbooks.
Serve as the “single source of truth” for Professional Services scoping standards across the GTM org.
Cross‑Functional Collaboration
Work closely with ProServ and R&D teams to validate scope assumptions and lessons learned from prior engagements.
Develop scoping tools to facilitate self‑serve scoping on certain opportunities.
Collect feedback to continuously improve the scoping framework.
Work with the Partnerships team to build translation of scope to partner SOWs.
Quality & Risk Management
Ensure every scoped engagement includes the right level of resourcing, risk mitigation, and value alignment.
Build initial project plans in partnership with the ProServ team for an earlier transition from pre to post‑sale.
Reduce overscoping/underscoping risks by applying best practices and benchmarks from what has worked prior.
What Skills Do I Need?
5+ years in Professional Services sales scoping, technical solutions consulting, or a similar customer‑facing role in SaaS.
Proven track record in creating accurate, customer‑ready SOWs that led to successful project delivery.
Strong commercial acumen and ability to partner with Sales to drive revenue.
Excellent stakeholder management, negotiation, and communication skills.
Familiarity with SaaS automation, integrations, and change management best practices.
Success Metrics
Reduction in sales cycle time for Professional Services‑related deals.
Increase in Professional Services attach rate and revenue per new logo.
Higher delivery margin through accurate resourcing and scope.
Improved customer automation adoption (measured by automation rate KPIs).
Benefits
Competitive salary and meaningful equity.
Comprehensive medical, dental, and vision coverage.
Regular compensation reviews – great work is rewarded.
Flexible paid time off policy.
Paid Parental Leave Program.
401(k) plan & match.
In‑office bicycle storage.
Fun events for Intercommates, friends, and family.
Policies
Intercom has a hybrid working policy: employees are expected to be in the office at least three days per week.
We maintain a radically open and accepting culture, avoiding divisive topics and focusing on job‑related communication.
Proof of eligibility to work in the United States is required.
Intercom values diversity and is committed to Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
If this role is not quite what you’re looking for,
Join our Talent Community
to stay connected with us.
#J-18808-Ljbffr
What’s the Opportunity? We are seeking a Professional Services Sales Specialist to accelerate the ability to scope, position, and sell Professional Services engagements with accuracy and confidence. This role bridges Sales, R&D, and Solutions, ensuring that customers are sold the right scope of services to achieve successful adoption and automation outcomes on Intercom.
What I’ll Be Doing
Scoping & Solutioning
Lead structured discovery with prospects to uncover use cases, integration requirements, and success metrics.
Translate discovery insights into right‑sized, outcome‑focused service packages based on our core principles and methodology.
Create detailed Statements of Work (SOWs) with clear deliverables, assumptions, risks, and timelines.
Sales Enablement & Acceleration
Partner with Sales and Solutions to position services early in the sales cycle.
Develop and maintain scoping templates, pricing calculators, and reusable playbooks.
Serve as the “single source of truth” for Professional Services scoping standards across the GTM org.
Cross‑Functional Collaboration
Work closely with ProServ and R&D teams to validate scope assumptions and lessons learned from prior engagements.
Develop scoping tools to facilitate self‑serve scoping on certain opportunities.
Collect feedback to continuously improve the scoping framework.
Work with the Partnerships team to build translation of scope to partner SOWs.
Quality & Risk Management
Ensure every scoped engagement includes the right level of resourcing, risk mitigation, and value alignment.
Build initial project plans in partnership with the ProServ team for an earlier transition from pre to post‑sale.
Reduce overscoping/underscoping risks by applying best practices and benchmarks from what has worked prior.
What Skills Do I Need?
5+ years in Professional Services sales scoping, technical solutions consulting, or a similar customer‑facing role in SaaS.
Proven track record in creating accurate, customer‑ready SOWs that led to successful project delivery.
Strong commercial acumen and ability to partner with Sales to drive revenue.
Excellent stakeholder management, negotiation, and communication skills.
Familiarity with SaaS automation, integrations, and change management best practices.
Success Metrics
Reduction in sales cycle time for Professional Services‑related deals.
Increase in Professional Services attach rate and revenue per new logo.
Higher delivery margin through accurate resourcing and scope.
Improved customer automation adoption (measured by automation rate KPIs).
Benefits
Competitive salary and meaningful equity.
Comprehensive medical, dental, and vision coverage.
Regular compensation reviews – great work is rewarded.
Flexible paid time off policy.
Paid Parental Leave Program.
401(k) plan & match.
In‑office bicycle storage.
Fun events for Intercommates, friends, and family.
Policies
Intercom has a hybrid working policy: employees are expected to be in the office at least three days per week.
We maintain a radically open and accepting culture, avoiding divisive topics and focusing on job‑related communication.
Proof of eligibility to work in the United States is required.
Intercom values diversity and is committed to Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
If this role is not quite what you’re looking for,
Join our Talent Community
to stay connected with us.
#J-18808-Ljbffr