Spotless Brands
Description
Cobblestone Car Wash is hiring Great People! We currently operate 45 sites in the Denver, Colorado area and have plans for continuous expansion. Cobblestone a Spotless Brands Company, is one of the fastest growing and largest car wash platforms in the United States.
Reporting to the District Manager, the Site Manager is responsible for providing team leadership and support to Assistant Site Manager and Associates. In this role, the Site Manager will assist in overseeing daily operations including managing staff, responding to customer complaints, maintaining equipment and facilities, and maintaining inventory.
Essential Functions (Other Duties As Assigned) Operations Management
Responsible for all financial accounting, including daily reconciliation of cash and maintaining statistical and financial records
Ensure team members understand job responsibilities and demonstrate proficiency in all tasks
Become an active member of the local community by participating in community organizations
Back up and fill open shifts, at times with little to no notice
Maintaining accountability and controls of the car wash site to include deposits, inventory, cashier machine functionality, discount codes, etc.
Works cross functionally with Accounting, Payroll/HR, Marketing and other departments to ensure the success of the operation
Ensures that daily opening and closing procedures are being followed
Learns and understands the business performance data and applies it to daily operations and decisions to increase productivity and sales
Responds accurately and on time to all administrative duties and deadlines, including employee scheduling, accounting/banking, purchasing/inventory, etc.
Oversees the location’s budget and reaches established goals. Assists with business development in the area
Manages the security of the facility. Timely reports on potential breaches in security, controls and/or processes. Exhibit respectful communication with all customers and team members
Track Crew Member hours in order to avoid overtime status
Other duties as assigned
People Management
Works with HR and DM to recruit and hire. Ensures that new associates are fully on-boarded and trained on company policy and procedure, as well as operational functions and efficiencies
Handles employee conflicts through listening and applying a fair and consistent approach in accordance with company policy and procedures
Works with HR in relation to disciplinary action of employees and termination
Performs performance evaluations in a timely, fact-based and fair manner. Ensures all employees receive regular performance feedback
Creates team and individual sales and operational competitions to assist employees in achieving personal performance and financial goals
Customer Service
Builds brand loyalty by establishing a trusting relationship with customers by meeting their expectations and acting with integrity
At all times, provides and demonstrates excellent customer service that is expected of all car wash associates
Presents a warm, friendly, knowledgeable, and professional image to customers
Proficiently and professionally handles all escalated customer complaints, referring only the most complicated issues to the next level of management
Facility Maintenance
Maintains location’s facility including – cleanliness, equipment maintenance/repair, chemical care, quality of wash service, etc. Manages vendor relationships
Ensures the proper safety and operational training to new associates and on an ongoing basis to ensure compliance and continuous improvement
Ensures proper usage of PPE, and maintains an inventory
Oversees the uniform policy/process
Auto Cleaning and Detailing
Perform the duties of a Car Wash Associate as needed
Qualifications
High school diploma or equivalent
Minimum 2-5 years of a management role in a car wash or other customer focused retail establishment t
Ability to demonstrate leadership through personal behavior
Knowledge of company policies and procedures and ability to communicate effectively
Ability to calculate figures and amounts such as discounts, commissions, proportions, and percentages with an ability to learn and interpret P&L statements
Ability to interpret a variety of instruction furnished in written, oral, diagram, or schedule form
Must be able to make decisions guided by company policies, procedures and precedence. Refers non-standard problems to a higher level of management
Proficiency in Microsoft Office, specifically Word and Excel. Previous experience with a point of sale system desired
Bi-lingual (Spanish) a plus in many locations
Willingness to travel up to 25%
Physical Requirements
Must be able to stand for long periods of time; Frequently required to walk, often on uneven and/or wet surfaces
Must be able to use a computer and several technology solutions
Ability to work outdoors and be efficient in all weather conditions
Frequent stooping, crouching, bending; constant uses of fingers, hands and arms
Frequent twisting, carrying, reaching, pushing and pulling
Occasional ascending and descending a ladder
Noise levels will be moderate to loud
Must occasionally be able to lift up to 50 pounds
Some local travel by vehicle may be required
This position regularly works an average of 50+ hours per week and occasionally attends meetings during and after hours, and weekends
We Use E-Verify To Check Employment Eligibility https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf and https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf
Equal Employment Opportunity Spotless Brands and its affiliate brands comply with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the company Human Resources department.
Spotless Brands and its affiliate brands are an Equal Employment Opportunity (EEO) employer. It is the policy of the company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran, or disabled status.
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Reporting to the District Manager, the Site Manager is responsible for providing team leadership and support to Assistant Site Manager and Associates. In this role, the Site Manager will assist in overseeing daily operations including managing staff, responding to customer complaints, maintaining equipment and facilities, and maintaining inventory.
Essential Functions (Other Duties As Assigned) Operations Management
Responsible for all financial accounting, including daily reconciliation of cash and maintaining statistical and financial records
Ensure team members understand job responsibilities and demonstrate proficiency in all tasks
Become an active member of the local community by participating in community organizations
Back up and fill open shifts, at times with little to no notice
Maintaining accountability and controls of the car wash site to include deposits, inventory, cashier machine functionality, discount codes, etc.
Works cross functionally with Accounting, Payroll/HR, Marketing and other departments to ensure the success of the operation
Ensures that daily opening and closing procedures are being followed
Learns and understands the business performance data and applies it to daily operations and decisions to increase productivity and sales
Responds accurately and on time to all administrative duties and deadlines, including employee scheduling, accounting/banking, purchasing/inventory, etc.
Oversees the location’s budget and reaches established goals. Assists with business development in the area
Manages the security of the facility. Timely reports on potential breaches in security, controls and/or processes. Exhibit respectful communication with all customers and team members
Track Crew Member hours in order to avoid overtime status
Other duties as assigned
People Management
Works with HR and DM to recruit and hire. Ensures that new associates are fully on-boarded and trained on company policy and procedure, as well as operational functions and efficiencies
Handles employee conflicts through listening and applying a fair and consistent approach in accordance with company policy and procedures
Works with HR in relation to disciplinary action of employees and termination
Performs performance evaluations in a timely, fact-based and fair manner. Ensures all employees receive regular performance feedback
Creates team and individual sales and operational competitions to assist employees in achieving personal performance and financial goals
Customer Service
Builds brand loyalty by establishing a trusting relationship with customers by meeting their expectations and acting with integrity
At all times, provides and demonstrates excellent customer service that is expected of all car wash associates
Presents a warm, friendly, knowledgeable, and professional image to customers
Proficiently and professionally handles all escalated customer complaints, referring only the most complicated issues to the next level of management
Facility Maintenance
Maintains location’s facility including – cleanliness, equipment maintenance/repair, chemical care, quality of wash service, etc. Manages vendor relationships
Ensures the proper safety and operational training to new associates and on an ongoing basis to ensure compliance and continuous improvement
Ensures proper usage of PPE, and maintains an inventory
Oversees the uniform policy/process
Auto Cleaning and Detailing
Perform the duties of a Car Wash Associate as needed
Qualifications
High school diploma or equivalent
Minimum 2-5 years of a management role in a car wash or other customer focused retail establishment t
Ability to demonstrate leadership through personal behavior
Knowledge of company policies and procedures and ability to communicate effectively
Ability to calculate figures and amounts such as discounts, commissions, proportions, and percentages with an ability to learn and interpret P&L statements
Ability to interpret a variety of instruction furnished in written, oral, diagram, or schedule form
Must be able to make decisions guided by company policies, procedures and precedence. Refers non-standard problems to a higher level of management
Proficiency in Microsoft Office, specifically Word and Excel. Previous experience with a point of sale system desired
Bi-lingual (Spanish) a plus in many locations
Willingness to travel up to 25%
Physical Requirements
Must be able to stand for long periods of time; Frequently required to walk, often on uneven and/or wet surfaces
Must be able to use a computer and several technology solutions
Ability to work outdoors and be efficient in all weather conditions
Frequent stooping, crouching, bending; constant uses of fingers, hands and arms
Frequent twisting, carrying, reaching, pushing and pulling
Occasional ascending and descending a ladder
Noise levels will be moderate to loud
Must occasionally be able to lift up to 50 pounds
Some local travel by vehicle may be required
This position regularly works an average of 50+ hours per week and occasionally attends meetings during and after hours, and weekends
We Use E-Verify To Check Employment Eligibility https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf and https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf
Equal Employment Opportunity Spotless Brands and its affiliate brands comply with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the company Human Resources department.
Spotless Brands and its affiliate brands are an Equal Employment Opportunity (EEO) employer. It is the policy of the company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran, or disabled status.
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