Tim Ma Hospitality
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Director of Operations at Tim Ma Hospitality
Job Title: General Manager – Tim Ma Hospitality @ Johns Hopkins Student Center
Location:
Johns Hopkins University Student Center [Baltimore, MD] Reports To:
Director of Operations / Tim Ma Hospitality FLSA Status:
Exempt Employment Type:
Full-Time Position Summary:
The General Manager is responsible for the strategic and day-to-day leadership of multiple dining outlets, including Mo’s Place (Restaurant/Bar), Lucky Danger (American Chinese Takeout kiosk), and Any Day Now (Espresso/Coffee kiosk), all within a high-volume university food hall. This role ensures the consistent delivery of high-quality food and service, operational efficiency, and student satisfaction while aligning with the university’s mission, sustainability goals, and financial objectives. Key Responsibilities:
Operational Leadership: Oversee daily operations of all food hall outlets, including quick-service, retail, and branded concepts. Ensure each outlet meets health, safety, and sanitation standards in compliance with university policies and local regulations. Monitor and optimize workflow, kitchen operations, front-of-house procedures, and guest experience. Team Management: Recruit, train, mentor, and manage outlet managers, chefs, and hourly staff. Develop and implement staff schedules, performance evaluations, and development plans. Foster a positive and inclusive work culture that supports diversity and student engagement. Financial Oversight: Develop and manage budgets, labor costs, food costs, and financial reporting for each outlet. Analyze P&L statements and implement cost-saving strategies without compromising quality. Ensure compliance with university procurement policies and vendor contracts. Guest & Student Experience: Uphold service standards and ensure a welcoming and efficient dining environment for students, faculty, staff, and visitors. Address and resolve customer concerns or feedback promptly and professionally. Collaborate with marketing to promote offerings, events, and new menu items. Menu & Concept Development: Partner with culinary teams to develop innovative, student-focused menus that reflect diverse dietary needs and food trends. Support local sourcing and sustainable food practices. Introduce new concepts or refresh existing outlets to maintain engagement and satisfaction. Compliance & Reporting: Maintain documentation related to health inspections, training certifications, and safety audits. Report operational metrics to senior leadership, including sales data, staffing levels, and customer feedback. Qualifications:
Required: Bachelor’s degree in Hospitality Management, Business, Culinary Arts, or related field. Minimum 3 years of progressive experience in food service operations, with at least 1 year in multi-unit management. Strong leadership and team-building skills. Experience in high-volume, multi-concept operations (college/university dining experience a plus). Excellent communication, problem-solving, and organizational skills. Proficiency in Microsoft Office and POS/BOH systems Preferred: Experience working within a university or institutional setting. ServSafe and/or other food safety certifications. TIPS or equivalent certified for alcohol management Familiarity with sustainability practices and nutrition standards in food service. Work Environment & Physical Requirements:
Primarily based on-site in the university food hall. Must be able to stand/walk for extended periods, occasionally lift up to 25 pounds. Availability to work flexible hours including evenings, weekends, and special events as needed. Compensation: Salary:
Competitive and
commensurate with experience and qualifications
. Includes a full benefits package: medical, dental, vision, paid time off, Professional development opportunities and a collaborative, mission-driven work environment. To Apply: Submit a resume, cover letter, and references to hiring@timmahospitality.com
Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Management and Manufacturing Industries Restaurants Referrals increase your chances of interviewing at Tim Ma Hospitality by 2x Sign in to set job alerts for “General Manager” roles.
Baltimore, MD $90,000.00-$100,000.00 1 year ago Annapolis, MD $71,500.00-$92,000.00 2 weeks ago Baltimore, MD $85,000.00-$95,000.00 1 month ago Timonium, MD $45,000.00-$50,000.00 1 month ago Annapolis, MD $63,800.00-$87,700.00 2 days ago White Marsh Station, MD $65,000.00-$70,000.00 1 month ago Baltimore City County, MD $58,000.00-$78,000.00 3 weeks ago Assistant General Manager, The Atlas Quarter
Baltimore, MD $60,000.00-$70,000.00 3 weeks ago Annapolis, MD $45,000.00-$55,000.00 1 month ago Elkridge, MD $79,040.00-$107,640.00 1 week ago Laurel, MD $65,000.00-$80,000.00 4 days ago Baltimore County, MD $58,000.00-$78,000.00 3 weeks ago General Manager - Greater Baltimore Area
Vice President of Strategy ACE (WagWay Group)
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Job Title: General Manager – Tim Ma Hospitality @ Johns Hopkins Student Center
Location:
Johns Hopkins University Student Center [Baltimore, MD] Reports To:
Director of Operations / Tim Ma Hospitality FLSA Status:
Exempt Employment Type:
Full-Time Position Summary:
The General Manager is responsible for the strategic and day-to-day leadership of multiple dining outlets, including Mo’s Place (Restaurant/Bar), Lucky Danger (American Chinese Takeout kiosk), and Any Day Now (Espresso/Coffee kiosk), all within a high-volume university food hall. This role ensures the consistent delivery of high-quality food and service, operational efficiency, and student satisfaction while aligning with the university’s mission, sustainability goals, and financial objectives. Key Responsibilities:
Operational Leadership: Oversee daily operations of all food hall outlets, including quick-service, retail, and branded concepts. Ensure each outlet meets health, safety, and sanitation standards in compliance with university policies and local regulations. Monitor and optimize workflow, kitchen operations, front-of-house procedures, and guest experience. Team Management: Recruit, train, mentor, and manage outlet managers, chefs, and hourly staff. Develop and implement staff schedules, performance evaluations, and development plans. Foster a positive and inclusive work culture that supports diversity and student engagement. Financial Oversight: Develop and manage budgets, labor costs, food costs, and financial reporting for each outlet. Analyze P&L statements and implement cost-saving strategies without compromising quality. Ensure compliance with university procurement policies and vendor contracts. Guest & Student Experience: Uphold service standards and ensure a welcoming and efficient dining environment for students, faculty, staff, and visitors. Address and resolve customer concerns or feedback promptly and professionally. Collaborate with marketing to promote offerings, events, and new menu items. Menu & Concept Development: Partner with culinary teams to develop innovative, student-focused menus that reflect diverse dietary needs and food trends. Support local sourcing and sustainable food practices. Introduce new concepts or refresh existing outlets to maintain engagement and satisfaction. Compliance & Reporting: Maintain documentation related to health inspections, training certifications, and safety audits. Report operational metrics to senior leadership, including sales data, staffing levels, and customer feedback. Qualifications:
Required: Bachelor’s degree in Hospitality Management, Business, Culinary Arts, or related field. Minimum 3 years of progressive experience in food service operations, with at least 1 year in multi-unit management. Strong leadership and team-building skills. Experience in high-volume, multi-concept operations (college/university dining experience a plus). Excellent communication, problem-solving, and organizational skills. Proficiency in Microsoft Office and POS/BOH systems Preferred: Experience working within a university or institutional setting. ServSafe and/or other food safety certifications. TIPS or equivalent certified for alcohol management Familiarity with sustainability practices and nutrition standards in food service. Work Environment & Physical Requirements:
Primarily based on-site in the university food hall. Must be able to stand/walk for extended periods, occasionally lift up to 25 pounds. Availability to work flexible hours including evenings, weekends, and special events as needed. Compensation: Salary:
Competitive and
commensurate with experience and qualifications
. Includes a full benefits package: medical, dental, vision, paid time off, Professional development opportunities and a collaborative, mission-driven work environment. To Apply: Submit a resume, cover letter, and references to hiring@timmahospitality.com
Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Management and Manufacturing Industries Restaurants Referrals increase your chances of interviewing at Tim Ma Hospitality by 2x Sign in to set job alerts for “General Manager” roles.
Baltimore, MD $90,000.00-$100,000.00 1 year ago Annapolis, MD $71,500.00-$92,000.00 2 weeks ago Baltimore, MD $85,000.00-$95,000.00 1 month ago Timonium, MD $45,000.00-$50,000.00 1 month ago Annapolis, MD $63,800.00-$87,700.00 2 days ago White Marsh Station, MD $65,000.00-$70,000.00 1 month ago Baltimore City County, MD $58,000.00-$78,000.00 3 weeks ago Assistant General Manager, The Atlas Quarter
Baltimore, MD $60,000.00-$70,000.00 3 weeks ago Annapolis, MD $45,000.00-$55,000.00 1 month ago Elkridge, MD $79,040.00-$107,640.00 1 week ago Laurel, MD $65,000.00-$80,000.00 4 days ago Baltimore County, MD $58,000.00-$78,000.00 3 weeks ago General Manager - Greater Baltimore Area
Vice President of Strategy ACE (WagWay Group)
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr