Confidential
Key Accountabilities Interacts with customers via telephone, email, online chat, or in person to provide support and information on services.
Fields customer questions and complaints.
Identifies and implements efficient and effective recruiting methods and strategies based on the available role, industry standards, and the organization’s needs.
Performs job postings and advertisement processes.
Screens applications and selects qualified candidates.
Schedules interviews; oversees preparation of interview questions and other hiring and selection materials.
Conducts interviews with managers, directors, and other stakeholders.
Collaborates with the hiring manager and other HR staff during the offer process, identifying and recommending salary ranges, incentives, start dates, and pertinent details.
Helps verify commissions.
Handles sensitive information, negotiates pay, and ends field associates’ assignments; may be responsible for corrective actions.
Receives medium‑level supervision in dealing with candidates.
Manages daily supervision, including KPIs and metrics.
Collaborates with recruiters, operation coordinators, project coordinators, and operations supervisors.
Communicates regularly with clients for submittals, approvals, testing, and orientation.
Job Factors and Qualifications 2+ years of experience with customer service, call centers, insurance, sales, recruiting, or trade.
High school diploma required.
Problem‑solving, brainstorming, attention to detail, active listening, organization, collaboration, communication, and interpersonal skills.
Responsible for verifying commissions.
Access to sensitive information; handle salary negotiations and other hiring tasks.
Medium level supervision; daily supervision with KPIs.
Collaboration across departments.
Effective communication and interpersonal skills to build rapport with clients and candidates.
Seniority level Entry level
Employment type Full‑time
Job function Human Resources, Customer Service, and Business Development
Industries Staffing and Recruiting
Benefits Medical insurance
Vision insurance
401(k)
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