ZS
Digital Transformation & Solutions Principal, Digital Customer Experience Practi
ZS, Thousand Oaks, California, United States, 91362
ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, our most valuable asset is our people. Here you’ll work side‑by‑side with a powerful collective of thinkers and experts shaping life‑changing solutions for patients, caregivers and consumers worldwide. ZSers drive impact by bringing a client first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning; bold ideas; courage and passion to drive life‑changing impact to ZS.
Digital Transformation & Solutions Principal is a senior role and will serve as a Client Leader and Thought Champion in ZS’s Digital Customer Experience (DCE) Practice. This role will lead a portfolio of large Digital Transformation Global programs, develop and shape our Digital CX innovations, and cultivate strategic relationships with our client’s Business and IT Heads (including Head of Digital, CMOs, CDOs). The successful candidate will work closely with ZS’s leadership, expand new Digital business in existing clients and develop new clients, and build trusted advisory relationships with Digital COEs and Marketing organizations at the company’s largest clients.
Brief Role Description
Key leadership position in the DCE Practice responsible for advancing our Digital Strategy, Transformation, Marketing Technology & Operations businesses across North America.
Lead large‑scale Digital client business development and delivery engagements primarily in the Life Sciences industry.
Significantly contribute to the shaping and acceleration of our Content Transformation and Media ecosystem disruption business and service lines.
Develop omnichannel capabilities, including working closely with ZS’s AI Personalization Engine Platform (ZAIDYN).
Lead and manage transformation programs and client relationships in AI Personalization Engines, MarTech/AdTech (SFMC, Adobe, CDP), Operations, Content Transformation, Digital Field Engagement, and Digital Data Management & Analytics.
Shape client Digital Operating Models, Solution Blueprints, Roadmaps and establish Digital Transformation Offices to realize program value and impact.
Coach and groom a senior team of Digital Strategists, Transformation Leads, and Marketing Operations Specialists.
Collaborate with global counterparts for joint selling and large global program delivery.
Qualifications
Bachelor’s degree required in Computer Science or a related field from a top university.
MBA or advanced degree highly desirable and preferred.
5+ years in a leadership role within Management Consulting / Marketing Agency Services (preferably both).
Demonstrated experience driving revenue within existing clients and developing new prospects at senior levels within clients (Life Sciences or other industries).
Experience innovating and disrupting new industry solutions in the omnichannel CX and personalization domains.
Strong experience with modular content transformation programs.
Strong experience with media strategy and transformations at large clients.
Significant working experience with brand marketing teams.
Strong ability to formulate client omnichannel strategy, implementation roadmap, and operating models.
Strong ability to lead transformation programs spanning business strategy, advanced analytics & AI, and digital marketing technologies.
Demonstrated experience and strong credentials in managing large‑scale change programs leveraging technology pillars such as:
Salesforce ecosystem (Marketing Cloud, CDP, Interaction Studio)
Adobe / Content ecosystem
Strong analytical and problem‑solving skills.
Excellent oral and written communication skills.
Strong work ethic.
Willingness to travel to meet client needs.
Executive‑level presence and communication.
Perks & Benefits ZS offers a comprehensive total rewards package including health and well‑being benefits, financial planning, annual leave, personal growth and professional development. Our robust skills‑development programs, multiple career‑progression options and internal mobility paths empower you to thrive as an individual and global team member. We are committed to providing flexible and connected ways of working, combining office presence and remote work as needed.
Travel Travel is a requirement for client‑facing ZS professionals. Business needs of your project and client take priority. While some projects may be local, all client‑facing ZSers should be prepared to travel as needed. Travel enables stronger client relationships, diverse experiences, and enhanced professional growth.
Considering Applying? At ZS, we build a diverse and inclusive company where people bring their passions to inspire life‑changing impact and deliver better outcomes for all. We value candidates with all backgrounds, including non‑traditional ones. If you are interested in joining us, we encourage you to apply even if you don’t meet 100% of the requirements listed above.
Equal Opportunity Employer ZS is an equal‑opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law.
To Complete Your Application Applicants must possess or be able to obtain work authorization for their intended country of employment. An online application, including a full set of transcripts (official or unofficial), is required for consideration. NO AGENCY CALLS, PLEASE.
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Digital Transformation & Solutions Principal is a senior role and will serve as a Client Leader and Thought Champion in ZS’s Digital Customer Experience (DCE) Practice. This role will lead a portfolio of large Digital Transformation Global programs, develop and shape our Digital CX innovations, and cultivate strategic relationships with our client’s Business and IT Heads (including Head of Digital, CMOs, CDOs). The successful candidate will work closely with ZS’s leadership, expand new Digital business in existing clients and develop new clients, and build trusted advisory relationships with Digital COEs and Marketing organizations at the company’s largest clients.
Brief Role Description
Key leadership position in the DCE Practice responsible for advancing our Digital Strategy, Transformation, Marketing Technology & Operations businesses across North America.
Lead large‑scale Digital client business development and delivery engagements primarily in the Life Sciences industry.
Significantly contribute to the shaping and acceleration of our Content Transformation and Media ecosystem disruption business and service lines.
Develop omnichannel capabilities, including working closely with ZS’s AI Personalization Engine Platform (ZAIDYN).
Lead and manage transformation programs and client relationships in AI Personalization Engines, MarTech/AdTech (SFMC, Adobe, CDP), Operations, Content Transformation, Digital Field Engagement, and Digital Data Management & Analytics.
Shape client Digital Operating Models, Solution Blueprints, Roadmaps and establish Digital Transformation Offices to realize program value and impact.
Coach and groom a senior team of Digital Strategists, Transformation Leads, and Marketing Operations Specialists.
Collaborate with global counterparts for joint selling and large global program delivery.
Qualifications
Bachelor’s degree required in Computer Science or a related field from a top university.
MBA or advanced degree highly desirable and preferred.
5+ years in a leadership role within Management Consulting / Marketing Agency Services (preferably both).
Demonstrated experience driving revenue within existing clients and developing new prospects at senior levels within clients (Life Sciences or other industries).
Experience innovating and disrupting new industry solutions in the omnichannel CX and personalization domains.
Strong experience with modular content transformation programs.
Strong experience with media strategy and transformations at large clients.
Significant working experience with brand marketing teams.
Strong ability to formulate client omnichannel strategy, implementation roadmap, and operating models.
Strong ability to lead transformation programs spanning business strategy, advanced analytics & AI, and digital marketing technologies.
Demonstrated experience and strong credentials in managing large‑scale change programs leveraging technology pillars such as:
Salesforce ecosystem (Marketing Cloud, CDP, Interaction Studio)
Adobe / Content ecosystem
Strong analytical and problem‑solving skills.
Excellent oral and written communication skills.
Strong work ethic.
Willingness to travel to meet client needs.
Executive‑level presence and communication.
Perks & Benefits ZS offers a comprehensive total rewards package including health and well‑being benefits, financial planning, annual leave, personal growth and professional development. Our robust skills‑development programs, multiple career‑progression options and internal mobility paths empower you to thrive as an individual and global team member. We are committed to providing flexible and connected ways of working, combining office presence and remote work as needed.
Travel Travel is a requirement for client‑facing ZS professionals. Business needs of your project and client take priority. While some projects may be local, all client‑facing ZSers should be prepared to travel as needed. Travel enables stronger client relationships, diverse experiences, and enhanced professional growth.
Considering Applying? At ZS, we build a diverse and inclusive company where people bring their passions to inspire life‑changing impact and deliver better outcomes for all. We value candidates with all backgrounds, including non‑traditional ones. If you are interested in joining us, we encourage you to apply even if you don’t meet 100% of the requirements listed above.
Equal Opportunity Employer ZS is an equal‑opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law.
To Complete Your Application Applicants must possess or be able to obtain work authorization for their intended country of employment. An online application, including a full set of transcripts (official or unofficial), is required for consideration. NO AGENCY CALLS, PLEASE.
#J-18808-Ljbffr