Strata Decision Technology
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Manager, Documentation
role at
Strata Decision Technology
How you'll make an impact
Technical writing is a vital part of Strata's software development process. As Manager of Documentation, you will empower customers by delivering technical help content that enables them to use Strata software effectively, achieve results, and realize value.
You will lead Strata's team of technical writers responsible for creating and maintaining end‑user content for Strata's suite of products, including online help and release notes. You will guide the strategic focus of the team to ensure documentation drives user enablement, adoption, and self‑service by focusing on benefits and outcomes, not only features or steps. You combine a love for clear, concise, and accessible documentation with a strong grasp of technology, collaboration, and process improvement.
While this role entails all the usual tech writing responsibilities, working with product managers, developers, and QAs in an agile development cycle to document our product for monthly releases, we’re also looking for someone with strong project management and troubleshooting skills.
A day in the life
Lead, mentor, and manage a team of technical writers, fostering professional growth and collaboration.
Partner closely with Product Management, Engineering, Quality Assurance, and Training to ensure timely, accurate, and high‑quality content delivery.
Partner with Support, Training, and Marketing to ensure documentation aligns with customer needs and is easily accessible.
Oversee documentation workflows, templates, and style guides to ensure a consistent voice and structure across all materials; create, refine, and implement structured writing processes and single‑source documentation strategies.
Leverage AI technologies to improve efficiency in content creation, review, translation, and publishing workflows.
Establish and report on metrics and KPIs that measure documentation quality, usage, and impact; drive continuous improvement.
What we're looking for
Writing Expertise
5+ years of experience writing and editing software documentation, online help, or technical content.
Strong attention to detail with the ability to balance multiple projects in a fast‑paced environment.
Experience in the healthcare, higher education, or financial services industries.
Familiarity with enterprise performance management (EPM) or ERP software, knowledge of accounting, or knowledge of financial planning concepts.
Leadership & Collaboration
3+ years of experience managing a team.
Excellent project management, communication, and leadership skills.
Experience collaborating within Agile software development environments.
Technical expertise
Proficiency with documentation and content management tools such as MadCap Flare (or similar), Confluence, and SharePoint.
Deep understanding of information architecture, structured authoring, and single‑sourcing best practices.
Proven ability to integrate AI‑driven tools to enhance team productivity and streamline documentation workflows.
Estimated Salary Range:
$105,000–$129,000
Strata also provides discretionary variable pay programs, a comprehensive benefits package including retirement benefits, health and welfare benefits, paid time off, parental leave, life and accident insurance, and other voluntary and well‑being benefits.
The preferred location for this role is in Chicago, IL or St. Louis, MO. This is a hybrid environment with flexibility to work from home.
Should you require a reasonable accommodation in completing this application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process, please reach out to careers@stratadecision.com.
We believe that each of our team member’s unique perspectives and experiences is what drives innovation and positive change. Our culture is inclusive, supportive, and promotes equity and belonging regardless of race, religion, disability, sex, sexual orientation, gender identity or national origin.
Our Core Values
We connect with positive intent.
We are helpful.
We own it.
We get better every day.
We are humble.
#J-18808-Ljbffr
Manager, Documentation
role at
Strata Decision Technology
How you'll make an impact
Technical writing is a vital part of Strata's software development process. As Manager of Documentation, you will empower customers by delivering technical help content that enables them to use Strata software effectively, achieve results, and realize value.
You will lead Strata's team of technical writers responsible for creating and maintaining end‑user content for Strata's suite of products, including online help and release notes. You will guide the strategic focus of the team to ensure documentation drives user enablement, adoption, and self‑service by focusing on benefits and outcomes, not only features or steps. You combine a love for clear, concise, and accessible documentation with a strong grasp of technology, collaboration, and process improvement.
While this role entails all the usual tech writing responsibilities, working with product managers, developers, and QAs in an agile development cycle to document our product for monthly releases, we’re also looking for someone with strong project management and troubleshooting skills.
A day in the life
Lead, mentor, and manage a team of technical writers, fostering professional growth and collaboration.
Partner closely with Product Management, Engineering, Quality Assurance, and Training to ensure timely, accurate, and high‑quality content delivery.
Partner with Support, Training, and Marketing to ensure documentation aligns with customer needs and is easily accessible.
Oversee documentation workflows, templates, and style guides to ensure a consistent voice and structure across all materials; create, refine, and implement structured writing processes and single‑source documentation strategies.
Leverage AI technologies to improve efficiency in content creation, review, translation, and publishing workflows.
Establish and report on metrics and KPIs that measure documentation quality, usage, and impact; drive continuous improvement.
What we're looking for
Writing Expertise
5+ years of experience writing and editing software documentation, online help, or technical content.
Strong attention to detail with the ability to balance multiple projects in a fast‑paced environment.
Experience in the healthcare, higher education, or financial services industries.
Familiarity with enterprise performance management (EPM) or ERP software, knowledge of accounting, or knowledge of financial planning concepts.
Leadership & Collaboration
3+ years of experience managing a team.
Excellent project management, communication, and leadership skills.
Experience collaborating within Agile software development environments.
Technical expertise
Proficiency with documentation and content management tools such as MadCap Flare (or similar), Confluence, and SharePoint.
Deep understanding of information architecture, structured authoring, and single‑sourcing best practices.
Proven ability to integrate AI‑driven tools to enhance team productivity and streamline documentation workflows.
Estimated Salary Range:
$105,000–$129,000
Strata also provides discretionary variable pay programs, a comprehensive benefits package including retirement benefits, health and welfare benefits, paid time off, parental leave, life and accident insurance, and other voluntary and well‑being benefits.
The preferred location for this role is in Chicago, IL or St. Louis, MO. This is a hybrid environment with flexibility to work from home.
Should you require a reasonable accommodation in completing this application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process, please reach out to careers@stratadecision.com.
We believe that each of our team member’s unique perspectives and experiences is what drives innovation and positive change. Our culture is inclusive, supportive, and promotes equity and belonging regardless of race, religion, disability, sex, sexual orientation, gender identity or national origin.
Our Core Values
We connect with positive intent.
We are helpful.
We own it.
We get better every day.
We are humble.
#J-18808-Ljbffr