Floor & Decor
Pro Services Specialist
Floor & Decor:
Join to apply for the Pro Services Specialist role.
Base Pay
This role has a minimum base pay from $17.00 per hour with higher starting pay available based on experience.
Purpose
Floor & Decor strives to be the one-stop destination for our professional clients (PRO customer) in the hard surface flooring contractor space. This position focuses on building relationships with PRO customers to earn their trust and grow their business. The role reports to the PRO Services Manager and supports the execution of Floor & Decor's PRO priorities. Primary responsibilities include understanding trends in the PRO market, collaborating with the Installation Materials and Design Services departments, and serving our PRO customers.
Minimum Eligibility Requirements
High School diploma or equivalent. Associate Degree or higher is a plus.
1 year in retail or wholesale contractor sales, service, supply and/or professional installation.
Strong written and verbal communication skills.
Experience with Salesforce / CRM software is a plus.
Bilingual in Spanish or the most dominant language in the Store trade-area is a plus.
Essential Job Functions
Execute the PRO Services Blueprint to the highest levels to create a world class experience for PRO customers.
Support the PRO desk in‑store: phone calls, manage orders, order follow‑up, customer support and escalations.
Collaborate with the Store Team to identify PROs in our Store.
Maintain extensive knowledge about Floor & Decor products.
Train and support the Store Team on how to use our selling process.
Understand our PRO business to educate our PRO customers and expand their participation.
Offer and assist PROs to sign up for the PRO Premier Rewards Program, download and demonstrate the benefits of the PRO APP.
Promote PRO Credit Solutions such as Commercial Business Account or PRO Premier Credit Card.
Coordinate and assist with PRO Customers in‑store activities.
Collaborate in all store initiatives.
Demonstrate ability to make effective program and benefit presentations.
Must possess excellent customer service skills and be results oriented.
Strong interpersonal skills to interact effectively at all levels and across diverse cultures.
Ability to multi‑task, meet deadlines, and work in a fast‑paced environment.
On occasion, travel to customer and PRO job sites with the Pro Services Manager to present F&D’s benefits and capabilities.
Perform additional functions, duties and specific tasks of a similar nature and scope as necessary to achieve assigned business objectives.
Working Conditions (travel & environment)
Hourly; may include hours exceeding eight hours in a day.
May require travel up to 20%.
Exposure to a warehouse environment and moving vehicles. Noise level is typically moderate to noisy.
Medium work – Ability to exert 20‑50 pounds of force occasionally, and/or 10‑25 pounds of force frequently.
Occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
Benefits & Rewards
Bonus opportunities at every level
Career advancement opportunities
Relocation opportunities across the country
401k with discretionary company match
Employee Stock Purchase Plan
Referral Bonus Program
A personal holiday and Volunteer Time Off program
Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)
Equal Employment Opportunity Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law. Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion.
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Join to apply for the Pro Services Specialist role.
Base Pay
This role has a minimum base pay from $17.00 per hour with higher starting pay available based on experience.
Purpose
Floor & Decor strives to be the one-stop destination for our professional clients (PRO customer) in the hard surface flooring contractor space. This position focuses on building relationships with PRO customers to earn their trust and grow their business. The role reports to the PRO Services Manager and supports the execution of Floor & Decor's PRO priorities. Primary responsibilities include understanding trends in the PRO market, collaborating with the Installation Materials and Design Services departments, and serving our PRO customers.
Minimum Eligibility Requirements
High School diploma or equivalent. Associate Degree or higher is a plus.
1 year in retail or wholesale contractor sales, service, supply and/or professional installation.
Strong written and verbal communication skills.
Experience with Salesforce / CRM software is a plus.
Bilingual in Spanish or the most dominant language in the Store trade-area is a plus.
Essential Job Functions
Execute the PRO Services Blueprint to the highest levels to create a world class experience for PRO customers.
Support the PRO desk in‑store: phone calls, manage orders, order follow‑up, customer support and escalations.
Collaborate with the Store Team to identify PROs in our Store.
Maintain extensive knowledge about Floor & Decor products.
Train and support the Store Team on how to use our selling process.
Understand our PRO business to educate our PRO customers and expand their participation.
Offer and assist PROs to sign up for the PRO Premier Rewards Program, download and demonstrate the benefits of the PRO APP.
Promote PRO Credit Solutions such as Commercial Business Account or PRO Premier Credit Card.
Coordinate and assist with PRO Customers in‑store activities.
Collaborate in all store initiatives.
Demonstrate ability to make effective program and benefit presentations.
Must possess excellent customer service skills and be results oriented.
Strong interpersonal skills to interact effectively at all levels and across diverse cultures.
Ability to multi‑task, meet deadlines, and work in a fast‑paced environment.
On occasion, travel to customer and PRO job sites with the Pro Services Manager to present F&D’s benefits and capabilities.
Perform additional functions, duties and specific tasks of a similar nature and scope as necessary to achieve assigned business objectives.
Working Conditions (travel & environment)
Hourly; may include hours exceeding eight hours in a day.
May require travel up to 20%.
Exposure to a warehouse environment and moving vehicles. Noise level is typically moderate to noisy.
Medium work – Ability to exert 20‑50 pounds of force occasionally, and/or 10‑25 pounds of force frequently.
Occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
Benefits & Rewards
Bonus opportunities at every level
Career advancement opportunities
Relocation opportunities across the country
401k with discretionary company match
Employee Stock Purchase Plan
Referral Bonus Program
A personal holiday and Volunteer Time Off program
Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)
Equal Employment Opportunity Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law. Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion.
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