California State University, Monterey Bay
Program Manager, Process Improvement
California State University, Monterey Bay, Monterey, California, United States, 93941
Program Manager, Process Improvement
California State University, Monterey Bay – Carmel, CA
Salary: $55,375.00 – $78,000.00
Job Overview Under the general direction of the Chief of Staff and Director of the Administration and Finance Division, the Program Manager advances and optimizes campus processes within established strategic priorities. The role directs cross‑functional project teams, builds partnerships, and ensures disciplined execution of continuous improvement initiatives aligned to institutional goals.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Strategic Guidance:
Assist with strategic planning to champion organizational and continuous improvement initiatives impacting all campus divisions. Participate in the assessment of existing processes, creation of actionable improvement recommendations, fostering collaboration, and driving effective implementation of improvement initiatives.
Program and Project Oversight:
Direct, assign, and evaluate the work of professional staff and project teams engaged in process improvement initiatives; establish priorities, review performance, and ensure high‑quality deliverables that significantly impact student engagement and financial stability. Employ project management principles to align initiatives with organizational goals, adhere to timelines, and achieve measurable, high‑impact results.
Collaborative Problem‑Solving:
Facilitate effective collaboration with campus community members and stakeholders to address and resolve complex challenges. Develop and synchronize solutions to drive process enhancements and operational efficiency.
Action Plan Formulation:
Develop and implement comprehensive action plans to ensure timely and strategic completion of improvement initiatives. Monitor progress and adjust strategies as necessary.
Capacity Building & Coaching:
Develop the program and train campus staff to conduct their own reviews and sustain continuous improvements. Provide tools, templates, and accountability, advise on methods and best practices, and transition ownership to departments to maintain long‑term gains.
Best Practices and Methodology:
Apply best practices and Lean Six Sigma methodologies to ensure compliance and enhance the effectiveness of process improvement efforts. Drive the adoption of these practices across all relevant initiatives.
Scope and Deliverables Management:
Define and manage the program’s scope and deliverables in collaboration with consultants and stakeholders. Oversee documentation, communication, and development of migration strategies to mitigate risks related to schedule, scope, resources, budget, and quality.
Policy and Program Formulation:
Exercise significant responsibility in the formulation and administration of policies and programs. Provide leadership and direction to staff in carrying out university policies and procedures and ensure consistent application across improvement initiatives.
Operational Management:
Oversee day‑to‑day program activities and serve as the primary resource for senior program management, consultants, and campus stakeholders. Ensure effective coordination and communication among all parties involved.
Change Management Communication:
Implement and deploy change‑management communications for each identified initiative. Coordinate rollout across divisions, maintain feedback loops, and provide direction to project contributors to ensure effective adoption.
Policy and Procedure Evaluation:
Assess and recommend updates to policies and procedures based on outcomes of process improvement programs and related initiatives.
Training and Development:
Provide training and coaching in program management and Lean techniques to build staff capabilities. Manage training plans and oversee professional development in process improvement and continuous learning.
Program Tracking and Reporting:
Track and report program activities, including status updates, resource allocation, milestone achievements, and benefits realized from process improvements. Develop performance metrics using key performance indicators to measure and report progress and outcomes.
Other Functions
Perform other job‑related duties and special projects as assigned.
Occasionally drive on university business.
Knowledge, Skills and Abilities
Knowledge of CSUMB and CSU policies and procedures; ability to quickly learn and apply applicable rules, regulations, and executive orders relevant to the CSU.
Knowledge of organizational structures; higher education current issues, best practices, and benchmarking.
Ability to interact effectively and work collegially with diverse perspectives and personalities; plan, organize, prioritize, and coordinate responsibilities independently or as part of a team; exercise diplomacy, confidentiality, judgment, and discretion.
Excellent written and oral communication and interpersonal skills, including facilitation of open discussions and collaboration with multiple constituencies on and off campus; ability to produce clear and concise reports.
Ability to apply problem‑solving techniques to evaluate complex problems and develop and implement effective processes, procedures, and solutions.
General knowledge of personnel management principles and supervisory skills.
Strong analytical skills to interpret and integrate complex data and information for appropriate courses of action.
Familiarity with process improvement, project management, and change management strategies and ability to implement identified programs.
Minimum Qualifications
Education: Bachelor’s degree from an accredited institution or equivalent experience.
Experience: At least four (4) years of progressively responsible experience in project management, process improvement, or related organizational development work; experience leading multiple programs, projects, or teams and working with cross‑functional stakeholders.
Preferred Qualifications
Experience in a higher education environment, particularly a public, four‑year institution.
Familiarity with administrative, governance, personnel, and budget processes in higher education.
Certification or formal training in Lean Six Sigma, process improvement, or project management.
Technical fluency with Oracle/PeopleSoft, CSU Common Management System, Microsoft Office Suite, and Google Workspace.
Equal Opportunity Employer CSUMB is an Equal Opportunity employer seeking to recruit and support a broadly diverse community of faculty and staff. All applicants will be considered without regard to race, color, religion, national origin, age, gender, gender identity, sexual orientation, genetic information, medical condition, pregnancy, marital status, veteran status, or disability. CSUMB is an E‑Verify employer.
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Job Overview Under the general direction of the Chief of Staff and Director of the Administration and Finance Division, the Program Manager advances and optimizes campus processes within established strategic priorities. The role directs cross‑functional project teams, builds partnerships, and ensures disciplined execution of continuous improvement initiatives aligned to institutional goals.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Strategic Guidance:
Assist with strategic planning to champion organizational and continuous improvement initiatives impacting all campus divisions. Participate in the assessment of existing processes, creation of actionable improvement recommendations, fostering collaboration, and driving effective implementation of improvement initiatives.
Program and Project Oversight:
Direct, assign, and evaluate the work of professional staff and project teams engaged in process improvement initiatives; establish priorities, review performance, and ensure high‑quality deliverables that significantly impact student engagement and financial stability. Employ project management principles to align initiatives with organizational goals, adhere to timelines, and achieve measurable, high‑impact results.
Collaborative Problem‑Solving:
Facilitate effective collaboration with campus community members and stakeholders to address and resolve complex challenges. Develop and synchronize solutions to drive process enhancements and operational efficiency.
Action Plan Formulation:
Develop and implement comprehensive action plans to ensure timely and strategic completion of improvement initiatives. Monitor progress and adjust strategies as necessary.
Capacity Building & Coaching:
Develop the program and train campus staff to conduct their own reviews and sustain continuous improvements. Provide tools, templates, and accountability, advise on methods and best practices, and transition ownership to departments to maintain long‑term gains.
Best Practices and Methodology:
Apply best practices and Lean Six Sigma methodologies to ensure compliance and enhance the effectiveness of process improvement efforts. Drive the adoption of these practices across all relevant initiatives.
Scope and Deliverables Management:
Define and manage the program’s scope and deliverables in collaboration with consultants and stakeholders. Oversee documentation, communication, and development of migration strategies to mitigate risks related to schedule, scope, resources, budget, and quality.
Policy and Program Formulation:
Exercise significant responsibility in the formulation and administration of policies and programs. Provide leadership and direction to staff in carrying out university policies and procedures and ensure consistent application across improvement initiatives.
Operational Management:
Oversee day‑to‑day program activities and serve as the primary resource for senior program management, consultants, and campus stakeholders. Ensure effective coordination and communication among all parties involved.
Change Management Communication:
Implement and deploy change‑management communications for each identified initiative. Coordinate rollout across divisions, maintain feedback loops, and provide direction to project contributors to ensure effective adoption.
Policy and Procedure Evaluation:
Assess and recommend updates to policies and procedures based on outcomes of process improvement programs and related initiatives.
Training and Development:
Provide training and coaching in program management and Lean techniques to build staff capabilities. Manage training plans and oversee professional development in process improvement and continuous learning.
Program Tracking and Reporting:
Track and report program activities, including status updates, resource allocation, milestone achievements, and benefits realized from process improvements. Develop performance metrics using key performance indicators to measure and report progress and outcomes.
Other Functions
Perform other job‑related duties and special projects as assigned.
Occasionally drive on university business.
Knowledge, Skills and Abilities
Knowledge of CSUMB and CSU policies and procedures; ability to quickly learn and apply applicable rules, regulations, and executive orders relevant to the CSU.
Knowledge of organizational structures; higher education current issues, best practices, and benchmarking.
Ability to interact effectively and work collegially with diverse perspectives and personalities; plan, organize, prioritize, and coordinate responsibilities independently or as part of a team; exercise diplomacy, confidentiality, judgment, and discretion.
Excellent written and oral communication and interpersonal skills, including facilitation of open discussions and collaboration with multiple constituencies on and off campus; ability to produce clear and concise reports.
Ability to apply problem‑solving techniques to evaluate complex problems and develop and implement effective processes, procedures, and solutions.
General knowledge of personnel management principles and supervisory skills.
Strong analytical skills to interpret and integrate complex data and information for appropriate courses of action.
Familiarity with process improvement, project management, and change management strategies and ability to implement identified programs.
Minimum Qualifications
Education: Bachelor’s degree from an accredited institution or equivalent experience.
Experience: At least four (4) years of progressively responsible experience in project management, process improvement, or related organizational development work; experience leading multiple programs, projects, or teams and working with cross‑functional stakeholders.
Preferred Qualifications
Experience in a higher education environment, particularly a public, four‑year institution.
Familiarity with administrative, governance, personnel, and budget processes in higher education.
Certification or formal training in Lean Six Sigma, process improvement, or project management.
Technical fluency with Oracle/PeopleSoft, CSU Common Management System, Microsoft Office Suite, and Google Workspace.
Equal Opportunity Employer CSUMB is an Equal Opportunity employer seeking to recruit and support a broadly diverse community of faculty and staff. All applicants will be considered without regard to race, color, religion, national origin, age, gender, gender identity, sexual orientation, genetic information, medical condition, pregnancy, marital status, veteran status, or disability. CSUMB is an E‑Verify employer.
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