MGM Resorts International
Hotel Operations Manager - MGM Grand Detroit
MGM Resorts International, Detroit, Michigan, United States, 48228
Detroit, Michigan
The SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB: The primary responsibility of the Hotel Operations Manager is to energize and support the Senior Hotel Manager by providing dynamic direction and inspiring leadership to the Front Desk team! In this role, you will be at the forefront of delivering exceptional service that embodies the MGM brand's commitment to excellence.
THE DAY-TO-DAY:
Works closely with the Senior Hotel Operations Manager to implement strategic initiatives provided by Hotel Strategy Center of Excellence
Assist in leading the implementation of policies, operating procedures, training programs, workschedules, rules and regulations for all front desk operations team
Provides leadership and direction to maintain and improve the guest experience within front desk operations, consistentwith the company’s service standards
Participates with: Interviews, candidate selections, training, supervision, counseling and coaching of front desk operations staff for the efficient operation of the department
THE IDEAL CANDIDATE:
Excellent Customer Service and interpersonal skills to deal effectively with guests, management, employees and other outside contacts.
Able to lead and mentor a team
Excellent organizational skills; be able to function under time constraints and deadlines with attention to detail
Effective listening abilities and be able to make strong judgment call.
Knowledge of Microsoft PowerPoint, Outlook, Word and Excel.
Ability to work varied shifts, including weekends and holidays
THE PERKS & BENEFITS:
Wellness incentive programs to help you stay healthy physically and mentally
Health & Income Protection Benefits (For eligible employees)
Free meals in our employee dining room
Free parking
Child Care Assistance
Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more!
VIEW JOB DESCRIPTION: https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=19532
Are you ready to
JOIN THE SHOW ? Apply today!
#J-18808-Ljbffr
The SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB: The primary responsibility of the Hotel Operations Manager is to energize and support the Senior Hotel Manager by providing dynamic direction and inspiring leadership to the Front Desk team! In this role, you will be at the forefront of delivering exceptional service that embodies the MGM brand's commitment to excellence.
THE DAY-TO-DAY:
Works closely with the Senior Hotel Operations Manager to implement strategic initiatives provided by Hotel Strategy Center of Excellence
Assist in leading the implementation of policies, operating procedures, training programs, workschedules, rules and regulations for all front desk operations team
Provides leadership and direction to maintain and improve the guest experience within front desk operations, consistentwith the company’s service standards
Participates with: Interviews, candidate selections, training, supervision, counseling and coaching of front desk operations staff for the efficient operation of the department
THE IDEAL CANDIDATE:
Excellent Customer Service and interpersonal skills to deal effectively with guests, management, employees and other outside contacts.
Able to lead and mentor a team
Excellent organizational skills; be able to function under time constraints and deadlines with attention to detail
Effective listening abilities and be able to make strong judgment call.
Knowledge of Microsoft PowerPoint, Outlook, Word and Excel.
Ability to work varied shifts, including weekends and holidays
THE PERKS & BENEFITS:
Wellness incentive programs to help you stay healthy physically and mentally
Health & Income Protection Benefits (For eligible employees)
Free meals in our employee dining room
Free parking
Child Care Assistance
Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more!
VIEW JOB DESCRIPTION: https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=19532
Are you ready to
JOIN THE SHOW ? Apply today!
#J-18808-Ljbffr