Tapestry, Inc.
Coach
Brooklyn, NY, US
Coach is a global fashion house founded in New York in 1941, part of the Tapestry portfolio. We are committed to innovation, inclusivity, and crafting beautiful, lasting products.
Lead Supervisor – Store The Lead Supervisor is an integral part of the store’s overall success, modeling behaviors that directly impact sales and operations. This role requires exemplary performance, representing Coach at the highest standard and adapting to all roles within the store environment.
Responsibilities Sales
Understands organizational objectives and makes decisions in partnership with Store Manager(s) and Assistant Store Manager(s) that align with Company priorities and values
Endorses, models, and develops team to deliver Coach’s Selling and Service expectations
Enforces sales strategies, initiatives and growth across all categories
Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies and personal selling techniques to contribute to overall store and financial results
Leverages floor supervisor assignment responsibilities to deliver strong metrics; remains results driven, including through team selling and selling to multiple customers
Productivity Management: holds sales team accountable for personal sales
Maximizes clienteling strategy in partnership with the Store Manager(s) and Assistant Store Manager(s); monitors process over time to achieve business goals and objectives
Builds credibility and trust with team and customers, serving as a personal fashion advisor to deliver business results
Creates positive impressions with store team and customers by bringing best self to work through business attire consistent with Coach’s Guide to Style
Acts as a brand ambassador in the local market/mall to drive brand loyalty and business (e.g., charity events, local associations, mall initiatives)
Readily adapts to customer and team needs by reading cues
Solution‑oriented and forward‑thinking in resolving customer issues; partners with Store Manager(s) and/or District Manager as appropriate
Develops both self and individual product knowledge skills and remains aware of current collections
Recognizes the positive sales impact staffing has on the business and recruits accordingly
Coaches, develops, and motivates the team on a daily, weekly and monthly basis to meet goals and utilize Company tools; delegates and empowers others while encouraging individual growth
Welcomes feedback and adapts behaviors; creates short- and long‑term goals to achieve personal metrics and performance development
Regularly provides feedback to others; coaches performance to a higher standard; provides constructive feedback to Store Manager(s) and Assistant Store Manager(s)
Operations
Manages daily operational tasks according to Coach standards, switching gears based on the needs of the business both seamlessly and pro‑actively
Demonstrates strong business acumen
Interacts and communicates with supervisor(s) regularly; is adaptable and flexible; maintains a calm and professional demeanor
Maintains interior and exterior upkeep of the building in partnership with the corporate office
Uses all retail systems and reporting tools to make informed decisions, taking appropriate partners as necessary
Adheres to all applicable Coach retail policies and procedures, including POS and Operations procedures
Leverages Coach’s tools and technology to support relationship building and clienteling efforts, including driving sales and achieving individual and team goals
Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies to improve productive functions
Ensures all daily tasks are completed without negatively impacting service of Coach standards
Drive for Results: consistently exceeds goals, remains top‑performing, and pushes self and others for results
Customer Focus: dedicated to meeting expectations of internal and external customers, acts with customers in mind, and builds trust
Creativity: generates new and unique ideas, connects otherwise unrelated concepts, and contributes to brainstorming sessions
Interpersonal Savvy: builds rapport with all kinds of people, uses diplomacy, and diffuses high‑tension situations comfortably
Learning on The Fly: learns quickly, adapts to change, and experiments to find solutions
Perseverance: pursues tasks with energy, drive, and determination in the face of setbacks
Dealing with Ambiguity: copes effectively with change, makes decisions without full picture, and handles risk comfortably
Strategic Agility: anticipates future trends, provides clear visions, and creates competitive strategies
Building Effective Teams: blends people into teams, fosters morale, shares wins, encourages accountability, and creates belonging
Managerial Courage: provides actionable feedback, faces problems directly, and takes necessary negative action when required
Additional Requirements
Experience: 1–3 years of previous retail experience (cashier, stock, sales, etc.) preferably in a luxury retail service environment; current knowledge of fashion trends and competition.
Education: High school diploma or equivalent; college degree preferred.
Technical: Knowledge of cash register systems, basic computer skills (iPad/laptop, Mobile POS, Internet), walkie‑talkie use, and ability to read price and product release sheets.
Physical: Ability to execute at a fast pace, communicate effectively with customers and team, maneuver sales floor, shelves, and stock room; climbing, bending, and kneeling required. Ability to lift up to 25 lb frequently and up to 50 lb occasionally for product shipments/transfers.
Schedule: Must meet Coach Scheduling & Availability Expectations, including nights, weekends, and holidays, especially high‑traffic days such as the day after Thanksgiving, Memorial Day, Christmas Eve, Mother’s Day, etc.
Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.
Our Competencies for All Employees
Courage : Provides actionable feedback and faces problems directly.
Creativity : Generates new ideas and connects unrelated concepts.
Customer Focus : Meets expectations of internal and external customers and builds trust.
Dealing with Ambiguity : Copes with change and acts without full picture.
Drive for Results : Exceeds goals, remains top performer, and pushes others.
Interpersonal Savvy : Builds rapport with all people, uses diplomacy, and diffuses tension.
Learning on the Fly : Learns quickly, adapts, and experiments for solutions.
Our Competencies for All People Managers
Strategic Agility : Anticipates trends, creates competitive strategies, and paints clear visions.
Developing Direct Reports and Others : Provides challenging tasks, holds development discussions, and supports career goals.
Building Effective Teams : Creates strong morale and belonging within the team.
Coach is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications as they relate to the position and are made without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis prohibited by applicable law.
Americans with Disabilities Act (ADA) Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1‑855‑566‑9264 or employeerelations@tapestry.com.
Work Setup BASE PAY RANGE:
$17.00
to
$23.50
Hourly
General Description of All Benefits: Our company offers a number of benefits to eligible employees, including health benefits (medical, dental, vision), life insurance and disability insurance. Eligible employees are also able to enroll in our company’s 401(k) savings plan and take paid time off for wellness needs and vacations. For additional information about our benefits
Click Here - U.S Store Compensation & Benefits .
General Description of Other Compensation: Eligible employees will be able to receive discounts on certain products and incentive compensation.
Job Segment:
Outside Sales, Brand Ambassador, Sales, Marketing
Visit Coach at
www.coach.com .
#J-18808-Ljbffr
Brooklyn, NY, US
Coach is a global fashion house founded in New York in 1941, part of the Tapestry portfolio. We are committed to innovation, inclusivity, and crafting beautiful, lasting products.
Lead Supervisor – Store The Lead Supervisor is an integral part of the store’s overall success, modeling behaviors that directly impact sales and operations. This role requires exemplary performance, representing Coach at the highest standard and adapting to all roles within the store environment.
Responsibilities Sales
Understands organizational objectives and makes decisions in partnership with Store Manager(s) and Assistant Store Manager(s) that align with Company priorities and values
Endorses, models, and develops team to deliver Coach’s Selling and Service expectations
Enforces sales strategies, initiatives and growth across all categories
Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies and personal selling techniques to contribute to overall store and financial results
Leverages floor supervisor assignment responsibilities to deliver strong metrics; remains results driven, including through team selling and selling to multiple customers
Productivity Management: holds sales team accountable for personal sales
Maximizes clienteling strategy in partnership with the Store Manager(s) and Assistant Store Manager(s); monitors process over time to achieve business goals and objectives
Builds credibility and trust with team and customers, serving as a personal fashion advisor to deliver business results
Creates positive impressions with store team and customers by bringing best self to work through business attire consistent with Coach’s Guide to Style
Acts as a brand ambassador in the local market/mall to drive brand loyalty and business (e.g., charity events, local associations, mall initiatives)
Readily adapts to customer and team needs by reading cues
Solution‑oriented and forward‑thinking in resolving customer issues; partners with Store Manager(s) and/or District Manager as appropriate
Develops both self and individual product knowledge skills and remains aware of current collections
Recognizes the positive sales impact staffing has on the business and recruits accordingly
Coaches, develops, and motivates the team on a daily, weekly and monthly basis to meet goals and utilize Company tools; delegates and empowers others while encouraging individual growth
Welcomes feedback and adapts behaviors; creates short- and long‑term goals to achieve personal metrics and performance development
Regularly provides feedback to others; coaches performance to a higher standard; provides constructive feedback to Store Manager(s) and Assistant Store Manager(s)
Operations
Manages daily operational tasks according to Coach standards, switching gears based on the needs of the business both seamlessly and pro‑actively
Demonstrates strong business acumen
Interacts and communicates with supervisor(s) regularly; is adaptable and flexible; maintains a calm and professional demeanor
Maintains interior and exterior upkeep of the building in partnership with the corporate office
Uses all retail systems and reporting tools to make informed decisions, taking appropriate partners as necessary
Adheres to all applicable Coach retail policies and procedures, including POS and Operations procedures
Leverages Coach’s tools and technology to support relationship building and clienteling efforts, including driving sales and achieving individual and team goals
Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies to improve productive functions
Ensures all daily tasks are completed without negatively impacting service of Coach standards
Drive for Results: consistently exceeds goals, remains top‑performing, and pushes self and others for results
Customer Focus: dedicated to meeting expectations of internal and external customers, acts with customers in mind, and builds trust
Creativity: generates new and unique ideas, connects otherwise unrelated concepts, and contributes to brainstorming sessions
Interpersonal Savvy: builds rapport with all kinds of people, uses diplomacy, and diffuses high‑tension situations comfortably
Learning on The Fly: learns quickly, adapts to change, and experiments to find solutions
Perseverance: pursues tasks with energy, drive, and determination in the face of setbacks
Dealing with Ambiguity: copes effectively with change, makes decisions without full picture, and handles risk comfortably
Strategic Agility: anticipates future trends, provides clear visions, and creates competitive strategies
Building Effective Teams: blends people into teams, fosters morale, shares wins, encourages accountability, and creates belonging
Managerial Courage: provides actionable feedback, faces problems directly, and takes necessary negative action when required
Additional Requirements
Experience: 1–3 years of previous retail experience (cashier, stock, sales, etc.) preferably in a luxury retail service environment; current knowledge of fashion trends and competition.
Education: High school diploma or equivalent; college degree preferred.
Technical: Knowledge of cash register systems, basic computer skills (iPad/laptop, Mobile POS, Internet), walkie‑talkie use, and ability to read price and product release sheets.
Physical: Ability to execute at a fast pace, communicate effectively with customers and team, maneuver sales floor, shelves, and stock room; climbing, bending, and kneeling required. Ability to lift up to 25 lb frequently and up to 50 lb occasionally for product shipments/transfers.
Schedule: Must meet Coach Scheduling & Availability Expectations, including nights, weekends, and holidays, especially high‑traffic days such as the day after Thanksgiving, Memorial Day, Christmas Eve, Mother’s Day, etc.
Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.
Our Competencies for All Employees
Courage : Provides actionable feedback and faces problems directly.
Creativity : Generates new ideas and connects unrelated concepts.
Customer Focus : Meets expectations of internal and external customers and builds trust.
Dealing with Ambiguity : Copes with change and acts without full picture.
Drive for Results : Exceeds goals, remains top performer, and pushes others.
Interpersonal Savvy : Builds rapport with all people, uses diplomacy, and diffuses tension.
Learning on the Fly : Learns quickly, adapts, and experiments for solutions.
Our Competencies for All People Managers
Strategic Agility : Anticipates trends, creates competitive strategies, and paints clear visions.
Developing Direct Reports and Others : Provides challenging tasks, holds development discussions, and supports career goals.
Building Effective Teams : Creates strong morale and belonging within the team.
Coach is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications as they relate to the position and are made without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis prohibited by applicable law.
Americans with Disabilities Act (ADA) Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1‑855‑566‑9264 or employeerelations@tapestry.com.
Work Setup BASE PAY RANGE:
$17.00
to
$23.50
Hourly
General Description of All Benefits: Our company offers a number of benefits to eligible employees, including health benefits (medical, dental, vision), life insurance and disability insurance. Eligible employees are also able to enroll in our company’s 401(k) savings plan and take paid time off for wellness needs and vacations. For additional information about our benefits
Click Here - U.S Store Compensation & Benefits .
General Description of Other Compensation: Eligible employees will be able to receive discounts on certain products and incentive compensation.
Job Segment:
Outside Sales, Brand Ambassador, Sales, Marketing
Visit Coach at
www.coach.com .
#J-18808-Ljbffr