Nmble Hiring Solutions
The Customer Care Specialist delivers responsive, empathetic support to customers across phone, email, and chat. This role helps ensure a smooth, positive customer experience by resolving issues, answering questions, and supporting the company's e-commerce platform. It's an excellent opportunity for growth, skill-building, and career development.
Key Responsibilities:
Respond to customer inquiries with professionalism and empathy.
Troubleshoot issues and escalate complex cases as needed.
Maintain accurate records of all interactions.
Assist customers in navigating the e-commerce website.
Stay up to date on products, systems, and tools.
Collaborate with teammates and other departments to solve problems.
Identify recurring issues and suggest process improvements.
Take initiative to meet performance goals and adapt to change.
Qualifications:
Associate degree preferred.
1-2 years of customer service experience (retail, call center, or support).
Strong communication, organizational, and problem-solving skills.
Proficiency with basic computer systems; CRM experience a plus.
Team-oriented, adaptable, and eager to learn.
Optometry industry experience a plus!