Intercom
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, helps businesses deliver always-on, impeccable customer service.
Now hiring:
AI Deployment Specialist . an AI Deployment Specialist at Intercom, you’ll share ownership of our customers’ success, helping them implement Intercom’s suite of AI tools to solve complex problems and drive incredible value. Responsibilities
You will act as the main product expert during our customer’s deployment of Fin AI Agent for Customer Support You’ll partner with the rest of the Professional Services team, the Sales team, and the Customer Success team to deliver the best possible experience for new clients You’ll facilitate discovery of complex customer objectives and requirements and help translate them to items included in our deployment plans You’ll work closely with Project Managers and AI Agent Engineers to complete tasks on the deployment plan or enable customers to complete You’ll execute tailored AI-first customer service strategies based on customer goals and drive product adoption of our AI features You’ll help drive success of the Professional Services Team by exceeding the measured Key Performance Indicators for your Project Portfolio You’ll collaborate with our Customer Support and R&D teams to help coordinate resolution of issues, potential defects, and provide detailed product feedback around feature enhancements You’ll collaborate with our Customer Education Team to ensure our self-serve materials are up to date and best in class Qualifications
4+ years of work experience, with 2+ years in a customer-facing role Positivity: A genuine interest in the work you do and a positive attitude! Curiosity: a passion for learning, for technology, and for solving problems Training: the ability to make complex topics simple to understand Rapport Building: comfortable working with customers via video calls Adaptability: change is constant and the Professional Services Team values experimentation to find the best processes and solutions Demonstrate the Intercom Values: Customer Obsessed, Success First, Incredibly High Standards, Open Mindedness, Resilience, Impatience, Positive and Optimistic Bonus Skills & Attributes
Experience training on software, experience with Intercom, or experience with other SaaS products Experience with AI Agents and / or Large Language Models Past experience in Customer Success, Support, Sales Engineering, Consulting Great examples of self started projects with measurable success Experience with RESTful API Integrations Benefits
Competitive salary and meaningful equity Comprehensive medical, dental, and vision coverage Regular compensation reviews - great work is rewarded! Flexible paid time off policy Paid Parental Leave Program 401k plan & match In-office bicycle storage Fun events for Intercomrades, friends, and family! Proof of eligibility to work in the United States is required. The base salary range for candidates within the Greater Chicago Area is $108,000 - $129,000. Actual base pay may vary based on experience, skills, and location. Additional bonuses and stock options may be available. Working Policy
Intercom has a hybrid working policy. Employees are expected to be in the office at least three days per week. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Is this role not quite what you’re looking for? Join our Talent Community to stay connected with us.
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AI Deployment Specialist . an AI Deployment Specialist at Intercom, you’ll share ownership of our customers’ success, helping them implement Intercom’s suite of AI tools to solve complex problems and drive incredible value. Responsibilities
You will act as the main product expert during our customer’s deployment of Fin AI Agent for Customer Support You’ll partner with the rest of the Professional Services team, the Sales team, and the Customer Success team to deliver the best possible experience for new clients You’ll facilitate discovery of complex customer objectives and requirements and help translate them to items included in our deployment plans You’ll work closely with Project Managers and AI Agent Engineers to complete tasks on the deployment plan or enable customers to complete You’ll execute tailored AI-first customer service strategies based on customer goals and drive product adoption of our AI features You’ll help drive success of the Professional Services Team by exceeding the measured Key Performance Indicators for your Project Portfolio You’ll collaborate with our Customer Support and R&D teams to help coordinate resolution of issues, potential defects, and provide detailed product feedback around feature enhancements You’ll collaborate with our Customer Education Team to ensure our self-serve materials are up to date and best in class Qualifications
4+ years of work experience, with 2+ years in a customer-facing role Positivity: A genuine interest in the work you do and a positive attitude! Curiosity: a passion for learning, for technology, and for solving problems Training: the ability to make complex topics simple to understand Rapport Building: comfortable working with customers via video calls Adaptability: change is constant and the Professional Services Team values experimentation to find the best processes and solutions Demonstrate the Intercom Values: Customer Obsessed, Success First, Incredibly High Standards, Open Mindedness, Resilience, Impatience, Positive and Optimistic Bonus Skills & Attributes
Experience training on software, experience with Intercom, or experience with other SaaS products Experience with AI Agents and / or Large Language Models Past experience in Customer Success, Support, Sales Engineering, Consulting Great examples of self started projects with measurable success Experience with RESTful API Integrations Benefits
Competitive salary and meaningful equity Comprehensive medical, dental, and vision coverage Regular compensation reviews - great work is rewarded! Flexible paid time off policy Paid Parental Leave Program 401k plan & match In-office bicycle storage Fun events for Intercomrades, friends, and family! Proof of eligibility to work in the United States is required. The base salary range for candidates within the Greater Chicago Area is $108,000 - $129,000. Actual base pay may vary based on experience, skills, and location. Additional bonuses and stock options may be available. Working Policy
Intercom has a hybrid working policy. Employees are expected to be in the office at least three days per week. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Is this role not quite what you’re looking for? Join our Talent Community to stay connected with us.
#J-18808-Ljbffr