The Salvation Army Southern California
Department
DHQ Program Department
Supervisor Divisional Pathway of Hope Case Manager
Position Title Pathway of Hope Case Manager
FLSA Status Non-Exempt, Full‑Time Employee
Hourly Rate $23.00 to $25.00
Job Summary The Pathway of Hope (POH) initiative of The Salvation Army aims to provide strengths‑based intensive case management services to families who desire to break the cycle of intergenerational poverty and move from crisis to self‑sufficiency. The Case Manager will provide ongoing support and expertise through comprehensive assessment, planning, implementation, and evaluation of clients’ needs utilizing a strengths‑based perspective and motivational interviewing. Responsibilities include assessing housing, health, financial, and psychological needs of participants, collaborating with the Salvation Army Corps and community partners for a holistic approach, and following through on all assigned cases. The Case Manager must maintain case notes and plans, input client data into the WellSky Community Services system, and uphold the standards of The Salvation Army, which promotes cultural competence, ethics, and a balanced lifestyle.
Essential Qualifications
Bachelor of Arts in Social Work preferred or related field and/or minimum of two years of case management experience.
Valid Hawaii Driver’s License.
Minimum one year of experience working with low‑income and/or homeless families.
Must be able to pass a criminal background check. If working in the vicinity of children, a criminal background check is required with certification for Protect the Mission (PTM) policies and procedures.
Knowledge, Skills, and Abilities
Knowledge of the unique issues of homelessness and poverty.
Ability to work with diverse populations in a trauma‑informed, sensitive, and non‑judgmental manner.
Basic understanding of mental health disorders.
Knowledge of Strengths Perspective, Stages of Change Model, and Motivational Interviewing.
Ability to read, write, speak, and understand English.
Proficient in Microsoft Windows and use of Word, Excel, Outlook, Teams, and PowerPoint.
Ability to develop rapport, trust, and confidence in client relationships.
Ability to work independently and as part of a team.
Ability to work well under deadlines and in a fast‑paced environment.
Essential Functions
Participate in all training for Pathway of Hope & WellSky Community Services, including Strengths Based Perspective, Motivational Interviewing, Trauma Informed Care/De‑Escalation, and Stages of Change Model.
Determine client eligibility for POH services and/or financial assistance available through the Community Assistance Center.
Conduct intake and assessments such as URICA, Client Sufficiency Matrix, Personal Strengths, and Herth Hope Index.
Support clients in developing an individualized action plan and set of goals.
Provide ongoing case management and assessments for clients at 30, 60, 90 days and 12 months, with an additional year of follow‑up after completion of Pathway of Hope.
Provide referrals to clients on housing, health benefits, financial support, and community and public services.
Record and maintain accurate client data using WellSky Community Services.
Respect and adhere to client privacy guidelines (HIPAA, 42 CFR and relevant POH guidelines).
Support client’s spiritual growth by connecting them to pastoral care representatives.
Network with appropriate agencies and build relationships with community partners.
Maintain a current file of community resources for staff use.
Attend monthly case management meetings to update the team on service plan progress and emerging needs.
Participate in meetings with the Divisional Pathway of Hope Case Manager and Director of the Community Assistance Center.
Compile monthly statistical reports and provide client testimonials as required by the Division.
Maintain positive working relations with Salvation Army representatives, volunteers, and agencies providing services to clients.
Other duties as assigned by the management team.
Flexibility to adjust work schedule as necessary to meet the work requirement.
Attend department meetings as assigned.
Equal Employment Opportunity Employer. Minorities/Women/Veterans/Disabled
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Supervisor Divisional Pathway of Hope Case Manager
Position Title Pathway of Hope Case Manager
FLSA Status Non-Exempt, Full‑Time Employee
Hourly Rate $23.00 to $25.00
Job Summary The Pathway of Hope (POH) initiative of The Salvation Army aims to provide strengths‑based intensive case management services to families who desire to break the cycle of intergenerational poverty and move from crisis to self‑sufficiency. The Case Manager will provide ongoing support and expertise through comprehensive assessment, planning, implementation, and evaluation of clients’ needs utilizing a strengths‑based perspective and motivational interviewing. Responsibilities include assessing housing, health, financial, and psychological needs of participants, collaborating with the Salvation Army Corps and community partners for a holistic approach, and following through on all assigned cases. The Case Manager must maintain case notes and plans, input client data into the WellSky Community Services system, and uphold the standards of The Salvation Army, which promotes cultural competence, ethics, and a balanced lifestyle.
Essential Qualifications
Bachelor of Arts in Social Work preferred or related field and/or minimum of two years of case management experience.
Valid Hawaii Driver’s License.
Minimum one year of experience working with low‑income and/or homeless families.
Must be able to pass a criminal background check. If working in the vicinity of children, a criminal background check is required with certification for Protect the Mission (PTM) policies and procedures.
Knowledge, Skills, and Abilities
Knowledge of the unique issues of homelessness and poverty.
Ability to work with diverse populations in a trauma‑informed, sensitive, and non‑judgmental manner.
Basic understanding of mental health disorders.
Knowledge of Strengths Perspective, Stages of Change Model, and Motivational Interviewing.
Ability to read, write, speak, and understand English.
Proficient in Microsoft Windows and use of Word, Excel, Outlook, Teams, and PowerPoint.
Ability to develop rapport, trust, and confidence in client relationships.
Ability to work independently and as part of a team.
Ability to work well under deadlines and in a fast‑paced environment.
Essential Functions
Participate in all training for Pathway of Hope & WellSky Community Services, including Strengths Based Perspective, Motivational Interviewing, Trauma Informed Care/De‑Escalation, and Stages of Change Model.
Determine client eligibility for POH services and/or financial assistance available through the Community Assistance Center.
Conduct intake and assessments such as URICA, Client Sufficiency Matrix, Personal Strengths, and Herth Hope Index.
Support clients in developing an individualized action plan and set of goals.
Provide ongoing case management and assessments for clients at 30, 60, 90 days and 12 months, with an additional year of follow‑up after completion of Pathway of Hope.
Provide referrals to clients on housing, health benefits, financial support, and community and public services.
Record and maintain accurate client data using WellSky Community Services.
Respect and adhere to client privacy guidelines (HIPAA, 42 CFR and relevant POH guidelines).
Support client’s spiritual growth by connecting them to pastoral care representatives.
Network with appropriate agencies and build relationships with community partners.
Maintain a current file of community resources for staff use.
Attend monthly case management meetings to update the team on service plan progress and emerging needs.
Participate in meetings with the Divisional Pathway of Hope Case Manager and Director of the Community Assistance Center.
Compile monthly statistical reports and provide client testimonials as required by the Division.
Maintain positive working relations with Salvation Army representatives, volunteers, and agencies providing services to clients.
Other duties as assigned by the management team.
Flexibility to adjust work schedule as necessary to meet the work requirement.
Attend department meetings as assigned.
Equal Employment Opportunity Employer. Minorities/Women/Veterans/Disabled
#J-18808-Ljbffr