iTradeNetwork, Inc.
Vice President of Implementation and Professional Services
iTradeNetwork, Inc., Denver, Colorado, United States, 80285
Vice President of Implementation and Professional Services
Base pay range: $250,000.00/yr - $280,000.00/yr
Additional compensation types: Annual Bonus
At iTradeNetwork, we provide advanced supply chain software and insights tailored to the food & beverage industry. Our mission is clear and ambitious:
To feed the world.
From the start, we’ve been dedicated to tackling the most pressing challenges within food and beverage supply chains, delivering innovative solutions and expert support that make a measurable impact.
Our cutting‑edge technology helps businesses streamline complex procurement and fulfillment processes, minimize food waste, optimize inventory, manage compliance risk, and scale profitably. We’re proud to serve an elite customer base, including 13 of the top 25 North American grocers, 8 of the top 10 foodservice distributors, and 8 of the top 10 global food and beverage manufacturers.
Job Summary As a key member of the executive leadership team, the Vice President of Implementation and Professional Services at iTradeNetwork will oversee and drive the operational and customer support strategies across the organization. This role combines high‑level strategic planning with day‑to‑day execution of our post‑sales operational processes. The successful candidate will enhance our customer implementation and onboarding processes, adopt and implement an AI‑first mentality, promote a culture of continuous improvement, develop our operating cadence and support strategic projects to drive scalable growth and operational effectiveness ensuring alignment with our company's strategic objectives.
Key Responsibilities
Drive Value Realization : Lead initiatives to ensure customers achieve their desired outcomes that were sold during the sales process, and drive a quick time to value by implementing scaled onboarding, continuous education programs, proactive support strategies, and regular performance assessments to demonstrate ROI and business impact.
Customer Onboarding : The activation process to enable all Buyers and Suppliers to trade via our Order Management System (OMS) product.
Project Management : Project Management team manages all customer projects (standard and custom) for all iTrade products. The PMs partner with technical resources to deliver on the agreed to SOW.
Integration Engineering : Integration Engineers are critical technical resources often required on all customer projects/products. In addition to working directly on customer projects, Integration Engineers are also responsible for full participation with our monthly releases, system upgrades and connectivity changes.
Data Management : DM team focuses exclusively on iTrade’s foodservice solutions/products on accurately mapping, standardizing, cleansing and enriching data to provide analytics used for spend reporting, rebate calculations and claims validations.
Technical Customer Support : Oversee a team of technical support specialists who provide 24/7 support to our clients, ensuring issues are resolved quickly and effectively. Develop a robust training program to keep the team updated on the latest technologies and solutions.
In addition, you will be expected:
Partner with the People team : this individual serves as a dedicated advocate for driving employee engagement initiatives and optimizing performance processes, all geared towards cultivating high‑performing teams.
Demonstrate strong leadership : Source, train, engage and retain top talent.
Drive a culture of continuous improvement : Implement a Business Operating System for your function.
Have an AI‑first mentality : When solving problems, think first of how an AI‑enabled solution could yield better results faster.
What you’ll need:
Bachelor’s degree in Business, Operations, Engineering, or a related quantitative field.
MBA preferred, but not required.
At least 15 years of experience in Implementation, Project Management, Operations or a related field.
10+ years of experience in a leadership role where you have demonstrated the ability to build high performing teams and followership. Experience managing diverse and remote teams and fostering a collaborative and empowering work environment.
Experience in setting a strategy, and ensuring execution through impactful, scaled programs.
Demonstrable expertise in managing complex operational processes and customer experience strategies in a dynamic, fast‑paced environment.
Strong analytical skills, with a proven ability to oversee significant data analysis and derive actionable insights from complex information.
Deep understanding of software implementation processes, experience writing SOPs, and the ability to implement best practices tailored to company needs.
Excellent communication skills, capable of effectively articulating complex issues and strategies to a wide range of stakeholders, including executive teams.
Distinctive problem solving and analysis skills, experience solving complex and diverse business problems (commercial, operational, organizational), and to drive projects from strategy to execution.
Personal Attributes
A passion for the food and beverage industry and a commitment to driving innovations that enhance customer satisfaction and operational efficiency.
A visionary leader with the ability to see the big picture and remain at the forefront of industry trends to guide strategic decisions.
Why you will love working here
Competitive salary packages
Comprehensive medical, dental, vision, and life insurance benefits for you and your family
Flex PTO for exempt employees and competitive PTO for non‑exempt
Paid parental leave for eligible employees
401(k) matching
Tuition reimbursement on approved programs
Great health & wellbeing benefits including Teladoc for general medical and mental health care
These benefits are only applicable to full‑time employees.
All iTradeNetwork positions are hybrid unless listed otherwise; candidates must be located in the hub(s) listed.
Additional Requirements
Must be able to demonstrate lawful ability to work in the United States.
iTradeNetwork, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran by applicable federal, state and local laws. We especially invite women, minorities, veterans, and individuals with disabilities to apply. EEO/AA/M/F/Vet/Disability
#J-18808-Ljbffr
Additional compensation types: Annual Bonus
At iTradeNetwork, we provide advanced supply chain software and insights tailored to the food & beverage industry. Our mission is clear and ambitious:
To feed the world.
From the start, we’ve been dedicated to tackling the most pressing challenges within food and beverage supply chains, delivering innovative solutions and expert support that make a measurable impact.
Our cutting‑edge technology helps businesses streamline complex procurement and fulfillment processes, minimize food waste, optimize inventory, manage compliance risk, and scale profitably. We’re proud to serve an elite customer base, including 13 of the top 25 North American grocers, 8 of the top 10 foodservice distributors, and 8 of the top 10 global food and beverage manufacturers.
Job Summary As a key member of the executive leadership team, the Vice President of Implementation and Professional Services at iTradeNetwork will oversee and drive the operational and customer support strategies across the organization. This role combines high‑level strategic planning with day‑to‑day execution of our post‑sales operational processes. The successful candidate will enhance our customer implementation and onboarding processes, adopt and implement an AI‑first mentality, promote a culture of continuous improvement, develop our operating cadence and support strategic projects to drive scalable growth and operational effectiveness ensuring alignment with our company's strategic objectives.
Key Responsibilities
Drive Value Realization : Lead initiatives to ensure customers achieve their desired outcomes that were sold during the sales process, and drive a quick time to value by implementing scaled onboarding, continuous education programs, proactive support strategies, and regular performance assessments to demonstrate ROI and business impact.
Customer Onboarding : The activation process to enable all Buyers and Suppliers to trade via our Order Management System (OMS) product.
Project Management : Project Management team manages all customer projects (standard and custom) for all iTrade products. The PMs partner with technical resources to deliver on the agreed to SOW.
Integration Engineering : Integration Engineers are critical technical resources often required on all customer projects/products. In addition to working directly on customer projects, Integration Engineers are also responsible for full participation with our monthly releases, system upgrades and connectivity changes.
Data Management : DM team focuses exclusively on iTrade’s foodservice solutions/products on accurately mapping, standardizing, cleansing and enriching data to provide analytics used for spend reporting, rebate calculations and claims validations.
Technical Customer Support : Oversee a team of technical support specialists who provide 24/7 support to our clients, ensuring issues are resolved quickly and effectively. Develop a robust training program to keep the team updated on the latest technologies and solutions.
In addition, you will be expected:
Partner with the People team : this individual serves as a dedicated advocate for driving employee engagement initiatives and optimizing performance processes, all geared towards cultivating high‑performing teams.
Demonstrate strong leadership : Source, train, engage and retain top talent.
Drive a culture of continuous improvement : Implement a Business Operating System for your function.
Have an AI‑first mentality : When solving problems, think first of how an AI‑enabled solution could yield better results faster.
What you’ll need:
Bachelor’s degree in Business, Operations, Engineering, or a related quantitative field.
MBA preferred, but not required.
At least 15 years of experience in Implementation, Project Management, Operations or a related field.
10+ years of experience in a leadership role where you have demonstrated the ability to build high performing teams and followership. Experience managing diverse and remote teams and fostering a collaborative and empowering work environment.
Experience in setting a strategy, and ensuring execution through impactful, scaled programs.
Demonstrable expertise in managing complex operational processes and customer experience strategies in a dynamic, fast‑paced environment.
Strong analytical skills, with a proven ability to oversee significant data analysis and derive actionable insights from complex information.
Deep understanding of software implementation processes, experience writing SOPs, and the ability to implement best practices tailored to company needs.
Excellent communication skills, capable of effectively articulating complex issues and strategies to a wide range of stakeholders, including executive teams.
Distinctive problem solving and analysis skills, experience solving complex and diverse business problems (commercial, operational, organizational), and to drive projects from strategy to execution.
Personal Attributes
A passion for the food and beverage industry and a commitment to driving innovations that enhance customer satisfaction and operational efficiency.
A visionary leader with the ability to see the big picture and remain at the forefront of industry trends to guide strategic decisions.
Why you will love working here
Competitive salary packages
Comprehensive medical, dental, vision, and life insurance benefits for you and your family
Flex PTO for exempt employees and competitive PTO for non‑exempt
Paid parental leave for eligible employees
401(k) matching
Tuition reimbursement on approved programs
Great health & wellbeing benefits including Teladoc for general medical and mental health care
These benefits are only applicable to full‑time employees.
All iTradeNetwork positions are hybrid unless listed otherwise; candidates must be located in the hub(s) listed.
Additional Requirements
Must be able to demonstrate lawful ability to work in the United States.
iTradeNetwork, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran by applicable federal, state and local laws. We especially invite women, minorities, veterans, and individuals with disabilities to apply. EEO/AA/M/F/Vet/Disability
#J-18808-Ljbffr