Epsilon
Principal Solutions Architect – Epsilon
Join us in this critical role where you will act as the primary technical point of contact throughout the entire client lifecycle, from initial sales engagement to post‑sales integration and expansion.
Overview The Principal Solutions Architect serves as a trusted advisor, providing expert guidance on SaaS, API, and first‑party integrations, and shaping technical solutions for new and existing clients. You will collaborate closely with Business Development, Product teams, and Client Integration Engineering to design technical plans, scope integration requirements, and ensure seamless handoffs.
Key Responsibilities
Client Technical Engagement – Serve as primary technical liaison during pre‑sales and client expansion initiatives.
Solution Design & Proposal – Work with internal teams to design integration solutions, develop detailed documentation, and present options.
Integration Architecture – Provide guidance on architecture and setup of integrations from engagement to expansion.
Requirements Communication – Translate complex technical concepts to clients, ensuring clear understanding of scope and implementation steps.
Cross‑Functional Collaboration – Partner with Business Development, Sales, Product, Engineering, and Customer Success to align technical and business goals.
Client Relationship Management – Build trust, gather feedback, and support continuous optimization of integration offerings.
Pre‑Sales Handoff & Documentation – Facilitate seamless handoff to implementation, maintaining comprehensive technical documentation.
Qualifications
Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field.
5‑10+ years of experience in technical pre‑sales, solutions engineering, or integration advisory roles.
Hands‑on experience with SaaS, API, and first‑party integration architecture.
Proven ability to engage clients, design and communicate technical solutions.
Experience with cross‑functional collaboration (Sales, Product, Engineering, Customer Success).
Strong communication skills, both written and verbal, with ability to deliver clear presentations.
Data‑driven mindset with experience analyzing integration effectiveness.
Experience in SaaS or technology industry; familiarity with cloud platforms and enterprise integration.
Relevant certifications (e.g., AWS Certified Solutions Architect, Certified Integration Specialist) desired.
Qualities
Deep technical expertise in SaaS, API, and integration architectures.
Clear communication skills across technical and non‑technical audiences.
Client‑centric mindset focused on building lasting relationships.
Analytical thinking and problem‑solving ability.
Adaptability to evolving technologies and client needs.
Collaboration across cross‑functional teams.
Benefits Flexible time off, paid holidays, paid sick time, parental leave, child and elder care assistance, adoption assistance, health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching, and counseling.
Equal Opportunity Employer Epsilon is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, gender identity, sexual orientation, marital status, national origin, ancestry, citizenship, disability, pregnancy, veteran status, or any other characteristic protected by applicable law. We provide reasonable accommodations to applicants needing assistance during the application process.
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Overview The Principal Solutions Architect serves as a trusted advisor, providing expert guidance on SaaS, API, and first‑party integrations, and shaping technical solutions for new and existing clients. You will collaborate closely with Business Development, Product teams, and Client Integration Engineering to design technical plans, scope integration requirements, and ensure seamless handoffs.
Key Responsibilities
Client Technical Engagement – Serve as primary technical liaison during pre‑sales and client expansion initiatives.
Solution Design & Proposal – Work with internal teams to design integration solutions, develop detailed documentation, and present options.
Integration Architecture – Provide guidance on architecture and setup of integrations from engagement to expansion.
Requirements Communication – Translate complex technical concepts to clients, ensuring clear understanding of scope and implementation steps.
Cross‑Functional Collaboration – Partner with Business Development, Sales, Product, Engineering, and Customer Success to align technical and business goals.
Client Relationship Management – Build trust, gather feedback, and support continuous optimization of integration offerings.
Pre‑Sales Handoff & Documentation – Facilitate seamless handoff to implementation, maintaining comprehensive technical documentation.
Qualifications
Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field.
5‑10+ years of experience in technical pre‑sales, solutions engineering, or integration advisory roles.
Hands‑on experience with SaaS, API, and first‑party integration architecture.
Proven ability to engage clients, design and communicate technical solutions.
Experience with cross‑functional collaboration (Sales, Product, Engineering, Customer Success).
Strong communication skills, both written and verbal, with ability to deliver clear presentations.
Data‑driven mindset with experience analyzing integration effectiveness.
Experience in SaaS or technology industry; familiarity with cloud platforms and enterprise integration.
Relevant certifications (e.g., AWS Certified Solutions Architect, Certified Integration Specialist) desired.
Qualities
Deep technical expertise in SaaS, API, and integration architectures.
Clear communication skills across technical and non‑technical audiences.
Client‑centric mindset focused on building lasting relationships.
Analytical thinking and problem‑solving ability.
Adaptability to evolving technologies and client needs.
Collaboration across cross‑functional teams.
Benefits Flexible time off, paid holidays, paid sick time, parental leave, child and elder care assistance, adoption assistance, health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching, and counseling.
Equal Opportunity Employer Epsilon is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, gender identity, sexual orientation, marital status, national origin, ancestry, citizenship, disability, pregnancy, veteran status, or any other characteristic protected by applicable law. We provide reasonable accommodations to applicants needing assistance during the application process.
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