Children's National Medical Center
Patient Services Coordinator (PRN | As Needed | Every Other Weekend)
Children's National Medical Center, Washington, District of Columbia, us, 20022
Job Title
Patient Services Coordinator - Dietary (PRN | As Needed | Every Other Weekend) (250001SW)
Description The Patient Services Coordinator will coordinate the daily flow of meal and formula delivery systems (MyDining), to expedite trays, cart transport, and retrieval of trays. Will perform quality control audits of meal service as assigned, respond to patient and nursing issues as appropriate, perform duties of any patient service position as needed, assist with directing department functions, and may assist in call center as needed.
Responsibilities
Coordinate activities of patient meal system to ensure patients receive appropriate nourishment or formula according to defined schedules; communicate with patients on meal requests in the call center; monitor information in MyDining system.
Work closely with Patient Hospitality Associates and Nutrition Technicians to meet patient and nursing unit's needs including delivery of formula, floor stock, nourishment and off‑schedule meals.
Operate, maintain, and train employees on all patient service department equipment and operational procedures; demonstrate leadership and accountability in any area of the patient services department.
Maintain temperature, cost, and portion control of all products.
Perform safety checks in accordance with diet order and tray accuracy.
Communicate pertinent department, employee, and food information to Supervisor/Manager or Director.
First responder for patient issues.
Operate the wireless communication system between the Patient Hospitality associates and the department.
Communicate to facilities on meal delivery system equipment issues and follow‑up on preventive maintenance.
Complete and document quality control indicators.
Comply with safety and sanitation standards of the department, institution and regulatory agencies.
Adhere to all policies and procedures of the department and institution.
Maintain a professional image by adhering to departmental uniform guidelines and work schedules.
Show an organizational commitment by anticipating and responding to customer needs and following up until needs are met.
Promote teamwork and communication: demonstrate collaborative and respectful behavior, partner with all team members to achieve goals, and be receptive to others’ ideas and opinions.
Contribute to a positive work environment, demonstrate flexibility and willingness to change, identify opportunities to improve clinical and administrative processes, and make appropriate decisions using sound judgment.
Use resources efficiently and search for less costly ways of doing things (cost management).
Speak up when team members appear to exhibit unsafe behavior or performance, continually validate and verify information needed for decision making or documentation, stop in the face of uncertainty, and act with accurate, clear, and timely communication for safety.
Qualifications
High School Diploma or GED (Required); A.A. Post‑High School certification or AA degree (Preferred).
3 years related healthcare food service experience with knowledge of diets and infant formula (Required).
Basic calculations (addition, subtraction, division, multiplication); ability to lift/push weights up to 50 pounds; translate written instructions and numeric formula into special diet products and/or infant formula; comprehend verbal and written instructions with minimal explanation; perform basic information technology data entry and print functions; independently solve problems and communicate solutions or actions to team members; perform duties independently with minimal supervision.
Primary Location District of Columbia – Washington
Work Locations CN Hospital (Main Campus), 111 Michigan Avenue NW, Washington, 20010
Job Details Position Status: R (Regular) – O – PRN. Shift: Variable. Work Schedule: Every other weekend variable shifts.
Compensation Full‑Time Salary Range: $39,062.40 – $76,502.40
Equal Opportunity Employer Statement Children's National Hospital is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender, identity, or other characteristics protected by law. The “Know Your Rights” poster and the pay transparency policy are available on request.
Drug‑Free Workplace Children's National Hospital ensures a “drug‑free” work environment. Any illegal use, possession, or distribution of controlled substances (including recreational or prescription marijuana) is prohibited.
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Description The Patient Services Coordinator will coordinate the daily flow of meal and formula delivery systems (MyDining), to expedite trays, cart transport, and retrieval of trays. Will perform quality control audits of meal service as assigned, respond to patient and nursing issues as appropriate, perform duties of any patient service position as needed, assist with directing department functions, and may assist in call center as needed.
Responsibilities
Coordinate activities of patient meal system to ensure patients receive appropriate nourishment or formula according to defined schedules; communicate with patients on meal requests in the call center; monitor information in MyDining system.
Work closely with Patient Hospitality Associates and Nutrition Technicians to meet patient and nursing unit's needs including delivery of formula, floor stock, nourishment and off‑schedule meals.
Operate, maintain, and train employees on all patient service department equipment and operational procedures; demonstrate leadership and accountability in any area of the patient services department.
Maintain temperature, cost, and portion control of all products.
Perform safety checks in accordance with diet order and tray accuracy.
Communicate pertinent department, employee, and food information to Supervisor/Manager or Director.
First responder for patient issues.
Operate the wireless communication system between the Patient Hospitality associates and the department.
Communicate to facilities on meal delivery system equipment issues and follow‑up on preventive maintenance.
Complete and document quality control indicators.
Comply with safety and sanitation standards of the department, institution and regulatory agencies.
Adhere to all policies and procedures of the department and institution.
Maintain a professional image by adhering to departmental uniform guidelines and work schedules.
Show an organizational commitment by anticipating and responding to customer needs and following up until needs are met.
Promote teamwork and communication: demonstrate collaborative and respectful behavior, partner with all team members to achieve goals, and be receptive to others’ ideas and opinions.
Contribute to a positive work environment, demonstrate flexibility and willingness to change, identify opportunities to improve clinical and administrative processes, and make appropriate decisions using sound judgment.
Use resources efficiently and search for less costly ways of doing things (cost management).
Speak up when team members appear to exhibit unsafe behavior or performance, continually validate and verify information needed for decision making or documentation, stop in the face of uncertainty, and act with accurate, clear, and timely communication for safety.
Qualifications
High School Diploma or GED (Required); A.A. Post‑High School certification or AA degree (Preferred).
3 years related healthcare food service experience with knowledge of diets and infant formula (Required).
Basic calculations (addition, subtraction, division, multiplication); ability to lift/push weights up to 50 pounds; translate written instructions and numeric formula into special diet products and/or infant formula; comprehend verbal and written instructions with minimal explanation; perform basic information technology data entry and print functions; independently solve problems and communicate solutions or actions to team members; perform duties independently with minimal supervision.
Primary Location District of Columbia – Washington
Work Locations CN Hospital (Main Campus), 111 Michigan Avenue NW, Washington, 20010
Job Details Position Status: R (Regular) – O – PRN. Shift: Variable. Work Schedule: Every other weekend variable shifts.
Compensation Full‑Time Salary Range: $39,062.40 – $76,502.40
Equal Opportunity Employer Statement Children's National Hospital is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender, identity, or other characteristics protected by law. The “Know Your Rights” poster and the pay transparency policy are available on request.
Drug‑Free Workplace Children's National Hospital ensures a “drug‑free” work environment. Any illegal use, possession, or distribution of controlled substances (including recreational or prescription marijuana) is prohibited.
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