Grammarly
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Manager, Solutions Architecture
role at
Grammarly
6 days ago — Be among the first 25 applicants
Superhuman offers a dynamic hybrid working model for this role. This flexible approach gives team members the best of both worlds: plenty of focus time along with in-person collaboration that helps foster trust, innovation, and a strong team culture. This hybrid approach also gives the flexibility of working from home whenever you need focus time.
About Superhuman Grammarly is now part of Superhuman, the AI productivity platform on a mission to unlock the superhuman potential in everyone. The Superhuman suite of apps and agents brings AI wherever people work, integrating with over 1 million applications and websites. The company’s products include Grammarly’s writing assistance, Coda’s collaborative workspaces, Mail’s inbox management, and Go, the proactive AI assistant that understands context and delivers help automatically. Founded in 2009, Superhuman empowers over 40 million people, 50,000 organizations, and 3,000 educational institutions worldwide to eliminate busywork and focus on what matters. Learn more at superhuman.com.
The Opportunity The company’s go‑to‑market teams are shaping the future of workplace communication. As a member of our team, you will be crucial in expanding the use of our innovative, trustworthy AI writing tools. If you are passionate about transforming the way professionals connect and collaborate, we would love to hear from you.
In This Role, You Will
Lead, coach, and mentor a team of Solutions Architects, ensuring high‑quality customer engagements and professional development. Set goals and reviews for your team, promoting growth and output.
Set the vision, strategic direction, and execution plays for Solutions Architecture, developing scalable processes, best practices, and internal tooling to enhance delivery.
Serve as an escalation point for complex technical challenges, partnering with customers and internal stakeholders to ensure swift resolution.
Drive customer value by ensuring your team consistently delivers best practices, insights, and strategic guidance that align with Superhuman’s capabilities with customer goals.
Mentor team and guide them on how to consult customers on their overall AI adoption strategies, focusing on post‑sales technical excellence, including use case scoping, technical champion building, and project execution.
Collaborate cross‑functionally with Sales, Customer Success, Care, Product, and Engineering to ensure a seamless customer journey and to relay customer feedback.
Hire, onboard, and develop top talent, fostering a high‑performance, collaborative, and inclusive team culture.
Continuously refine and improve internal frameworks and knowledge sharing to ensure consistency, scalability, and excellence in service delivery.
Track and report on key metrics related to customer adoption, satisfaction, technical issue resolution, and team performance.
Qualifications
4+ years of direct team leadership experience
6+ years of experience as a Solutions Architect, or similar post‑sales technical role
Experience working with Digital Native focused customers (Vertical Enterprise SaaS, Horizontal Enterprise SaaS, Consumer Technology Companies, PaaS, etc.)
Organizational mindset and enjoyment of building foundational teams in a relatively unstructured environment
Excellent communication, collaboration, and coaching abilities
Proven success managing technical teams in enterprise SaaS environments, with a strong understanding of onboarding, implementation, and ongoing technical engagement
Experience working with low‑code/no‑code platforms, APIs, workflow automation, and data‑driven solution development
Demonstrated ability to communicate complex technical concepts to both technical and non‑technical audiences
Experience with Google Workspace, SCCM, JAMF, and other MDM systems
Proven track record administering identity and access management platforms, especially Okta & Entra ID (including SAML & SCIM integrations)
Hands‑on technical experience, supporting Linux, Windows, and Mac environments
A strategic thinker with a track record of driving operational excellence and customer success in complex enterprise environments
Skilled in stakeholder management and relationship building across all levels of customer organizations
Strong problem‑solving skills and a bias for action, with a commitment to continuous learning and process improvement
Proven ability to work independently with minimal guidance, proactively managing tasks and priorities across multiple projects, analyzing and executing work efficiently, collaborating effectively with cross‑functional teams, and thriving in fast‑paced, results‑driven environments
Compensation And Benefits
Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits)
Disability and life insurance options
401(k) and RRSP matching
Paid parental leave
20 days of paid time off per year, 12 days of paid holidays per year, two floating holidays per year, and flexible sick time
Generous stipends (including those for caregiving, pet care, wellness, your home office, and more)
Annual professional development budget and opportunities
Superhuman takes a market‑based approach to compensation, which means base pay may vary depending on your location. Our US locations are categorized into two compensation zones based on proximity to our hub locations.
Base pay may vary considerably depending on job‑related knowledge, skills, and experience. The expected salary ranges for this position are outlined below by compensation zone and may be modified in the future. The expected “On Target Earnings” (OTE) for this role are also outlined below and may be modified in the future.
For North America United States Zone 1: $212 000 – $290 000 OTE/year (USD) Zone 2: $191 000 – $260 000 OTE/year (USD)
Canada Zone 1: $202 000 – $279 000 OTE/year (CAD)
The commission portion for this role will be 20% of the On‑Target Earning (OTE).
For more information about our compensation zones and locations where we currently support employment, please refer to this page. If a location of interest is not listed, please speak with a recruiter for additional information.
At Superhuman, we value our differences, and we encourage all to apply—especially those whose identities are traditionally underrepresented in tech organizations. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, ancestry, national origin, citizenship, age, marital status, veteran status, disability status, political belief, or any other characteristic protected by law. Superhuman is an equal opportunity employer and a participant in the US federal E‑Verify program (US). We also abide by the Employment Equity Act (Canada).
#J-18808-Ljbffr
Manager, Solutions Architecture
role at
Grammarly
6 days ago — Be among the first 25 applicants
Superhuman offers a dynamic hybrid working model for this role. This flexible approach gives team members the best of both worlds: plenty of focus time along with in-person collaboration that helps foster trust, innovation, and a strong team culture. This hybrid approach also gives the flexibility of working from home whenever you need focus time.
About Superhuman Grammarly is now part of Superhuman, the AI productivity platform on a mission to unlock the superhuman potential in everyone. The Superhuman suite of apps and agents brings AI wherever people work, integrating with over 1 million applications and websites. The company’s products include Grammarly’s writing assistance, Coda’s collaborative workspaces, Mail’s inbox management, and Go, the proactive AI assistant that understands context and delivers help automatically. Founded in 2009, Superhuman empowers over 40 million people, 50,000 organizations, and 3,000 educational institutions worldwide to eliminate busywork and focus on what matters. Learn more at superhuman.com.
The Opportunity The company’s go‑to‑market teams are shaping the future of workplace communication. As a member of our team, you will be crucial in expanding the use of our innovative, trustworthy AI writing tools. If you are passionate about transforming the way professionals connect and collaborate, we would love to hear from you.
In This Role, You Will
Lead, coach, and mentor a team of Solutions Architects, ensuring high‑quality customer engagements and professional development. Set goals and reviews for your team, promoting growth and output.
Set the vision, strategic direction, and execution plays for Solutions Architecture, developing scalable processes, best practices, and internal tooling to enhance delivery.
Serve as an escalation point for complex technical challenges, partnering with customers and internal stakeholders to ensure swift resolution.
Drive customer value by ensuring your team consistently delivers best practices, insights, and strategic guidance that align with Superhuman’s capabilities with customer goals.
Mentor team and guide them on how to consult customers on their overall AI adoption strategies, focusing on post‑sales technical excellence, including use case scoping, technical champion building, and project execution.
Collaborate cross‑functionally with Sales, Customer Success, Care, Product, and Engineering to ensure a seamless customer journey and to relay customer feedback.
Hire, onboard, and develop top talent, fostering a high‑performance, collaborative, and inclusive team culture.
Continuously refine and improve internal frameworks and knowledge sharing to ensure consistency, scalability, and excellence in service delivery.
Track and report on key metrics related to customer adoption, satisfaction, technical issue resolution, and team performance.
Qualifications
4+ years of direct team leadership experience
6+ years of experience as a Solutions Architect, or similar post‑sales technical role
Experience working with Digital Native focused customers (Vertical Enterprise SaaS, Horizontal Enterprise SaaS, Consumer Technology Companies, PaaS, etc.)
Organizational mindset and enjoyment of building foundational teams in a relatively unstructured environment
Excellent communication, collaboration, and coaching abilities
Proven success managing technical teams in enterprise SaaS environments, with a strong understanding of onboarding, implementation, and ongoing technical engagement
Experience working with low‑code/no‑code platforms, APIs, workflow automation, and data‑driven solution development
Demonstrated ability to communicate complex technical concepts to both technical and non‑technical audiences
Experience with Google Workspace, SCCM, JAMF, and other MDM systems
Proven track record administering identity and access management platforms, especially Okta & Entra ID (including SAML & SCIM integrations)
Hands‑on technical experience, supporting Linux, Windows, and Mac environments
A strategic thinker with a track record of driving operational excellence and customer success in complex enterprise environments
Skilled in stakeholder management and relationship building across all levels of customer organizations
Strong problem‑solving skills and a bias for action, with a commitment to continuous learning and process improvement
Proven ability to work independently with minimal guidance, proactively managing tasks and priorities across multiple projects, analyzing and executing work efficiently, collaborating effectively with cross‑functional teams, and thriving in fast‑paced, results‑driven environments
Compensation And Benefits
Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits)
Disability and life insurance options
401(k) and RRSP matching
Paid parental leave
20 days of paid time off per year, 12 days of paid holidays per year, two floating holidays per year, and flexible sick time
Generous stipends (including those for caregiving, pet care, wellness, your home office, and more)
Annual professional development budget and opportunities
Superhuman takes a market‑based approach to compensation, which means base pay may vary depending on your location. Our US locations are categorized into two compensation zones based on proximity to our hub locations.
Base pay may vary considerably depending on job‑related knowledge, skills, and experience. The expected salary ranges for this position are outlined below by compensation zone and may be modified in the future. The expected “On Target Earnings” (OTE) for this role are also outlined below and may be modified in the future.
For North America United States Zone 1: $212 000 – $290 000 OTE/year (USD) Zone 2: $191 000 – $260 000 OTE/year (USD)
Canada Zone 1: $202 000 – $279 000 OTE/year (CAD)
The commission portion for this role will be 20% of the On‑Target Earning (OTE).
For more information about our compensation zones and locations where we currently support employment, please refer to this page. If a location of interest is not listed, please speak with a recruiter for additional information.
At Superhuman, we value our differences, and we encourage all to apply—especially those whose identities are traditionally underrepresented in tech organizations. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, ancestry, national origin, citizenship, age, marital status, veteran status, disability status, political belief, or any other characteristic protected by law. Superhuman is an equal opportunity employer and a participant in the US federal E‑Verify program (US). We also abide by the Employment Equity Act (Canada).
#J-18808-Ljbffr