Apple Inc.
Sunnyvale, California, United States Support and Service
Thinking different is not just a slogan, it’s what allows Apple to continually provide our customers with the best products and support services. Thinking different is also what you get to do every day as a BPR Solutions Architect as you help devise and implement tomorrow’s next great ideas. As a Solutions Architect, you’ll serve as a strategic advisor and liaison between our business and IS&T partners. You’ll provide guidance and advice to AppleCare leadership on today’s problems and also suggest solutions and strategies to position AppleCare to meet the demands of tomorrow’s problems.
Description
Provide clear and actionable advice to our partners and stakeholders.
Proactively provide innovative solutions that improve the agility of AppleCare and allow us to stay ahead of an ever changing landscape.
Build and cultivate relationships with key business and IS&T partners.
Perform high level systems impact analysis for new business initiatives.
Partner with IS&T and business partners to provide systems and solution roadmaps that drive efficiencies.
Serve as a leader within the BPR organization and drive continual innovation within BPR.
Propose and implement strategic AppleCare organizational initiatives.
Keep up-to-date on the newest technology solutions to enable the generation of innovative ideas to tackle business challenges.
Be inquisitive and have a desire to learn more about new technologies and how they work and improve upon legacy systems.
Ability to navigate through ambiguity and bring consensus toward an actionable solution.
Perform Requirement/Functional Detailed analysis to deliver End-to-End Solutions in collaboration with multiple business, engineering and cross‑functional teams.
Minimum Qualifications
7+ years of related experience in architecting and deploying solutions in machine learning, enterprise systems, graphical databases, or shared services systems.
Experience architecting and deploying business solutions for high‑visibility global projects.
Ability to quickly distill and identify problems and provide clear and actionable solution options to senior leadership.
Excellent leadership and influencing skills.
Deep knowledge of systems and business processes.
Proficient in business process flow diagramming.
Both IT and Business experience desired.
Self‑motivated and proactive with proven creative and critical thinking capabilities.
Ability to travel up to approximately 10% of the time (mainly U.S.).
Bachelor’s degree or equivalent work experience.
Preferred Qualifications
10+ years of related experience in architecting and deploying solutions in consumer sales.
Knowledge of service, support, and warranty operations and systems processes.
At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $172,100 and $305,600, and your base pay will depend on your skills, qualifications, experience, and location.
Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.
Apple accepts applications to this posting on an ongoing basis.
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Thinking different is not just a slogan, it’s what allows Apple to continually provide our customers with the best products and support services. Thinking different is also what you get to do every day as a BPR Solutions Architect as you help devise and implement tomorrow’s next great ideas. As a Solutions Architect, you’ll serve as a strategic advisor and liaison between our business and IS&T partners. You’ll provide guidance and advice to AppleCare leadership on today’s problems and also suggest solutions and strategies to position AppleCare to meet the demands of tomorrow’s problems.
Description
Provide clear and actionable advice to our partners and stakeholders.
Proactively provide innovative solutions that improve the agility of AppleCare and allow us to stay ahead of an ever changing landscape.
Build and cultivate relationships with key business and IS&T partners.
Perform high level systems impact analysis for new business initiatives.
Partner with IS&T and business partners to provide systems and solution roadmaps that drive efficiencies.
Serve as a leader within the BPR organization and drive continual innovation within BPR.
Propose and implement strategic AppleCare organizational initiatives.
Keep up-to-date on the newest technology solutions to enable the generation of innovative ideas to tackle business challenges.
Be inquisitive and have a desire to learn more about new technologies and how they work and improve upon legacy systems.
Ability to navigate through ambiguity and bring consensus toward an actionable solution.
Perform Requirement/Functional Detailed analysis to deliver End-to-End Solutions in collaboration with multiple business, engineering and cross‑functional teams.
Minimum Qualifications
7+ years of related experience in architecting and deploying solutions in machine learning, enterprise systems, graphical databases, or shared services systems.
Experience architecting and deploying business solutions for high‑visibility global projects.
Ability to quickly distill and identify problems and provide clear and actionable solution options to senior leadership.
Excellent leadership and influencing skills.
Deep knowledge of systems and business processes.
Proficient in business process flow diagramming.
Both IT and Business experience desired.
Self‑motivated and proactive with proven creative and critical thinking capabilities.
Ability to travel up to approximately 10% of the time (mainly U.S.).
Bachelor’s degree or equivalent work experience.
Preferred Qualifications
10+ years of related experience in architecting and deploying solutions in consumer sales.
Knowledge of service, support, and warranty operations and systems processes.
At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $172,100 and $305,600, and your base pay will depend on your skills, qualifications, experience, and location.
Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.
Apple accepts applications to this posting on an ongoing basis.
#J-18808-Ljbffr