FCX Performance
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Customer Service Representative
role at
FCX Performance
Customer service professionals—don’t pass up this opportunity for a great opportunity with a global industrial distribution company that allows you to do far more than just taking orders and fielding complaints. In partnership with over 4,000 world‑class manufacturers, we are an industry‑leading value‑added distributor of a wide variety of innovative and reliable industrial products. Since 1923, we have been committed to always having the right part in stock and always getting it to the customer when they need it.
You will provide our customers with expert assistance to a wide variety of questions and problems. Unlike most CSR roles, you will build ongoing business relationships with our customers through repeated contact and consultation. As this is a service and parts center, our ability to get customers’ business often depends on your ability to quickly and efficiently provide them with just the right parts and/or solutions – especially when customers are experiencing costly equipment breakdowns. You will also occasionally have hands‑on duties that will require mechanical aptitude.
Responsibilities
Assist customers by phone and in person at our facility
Help customers get the parts they need
Interact extensively with customers to clarify their needs, research, and recommend parts
Meet / exceed monthly sales goals while increasing customer satisfaction
Provide quotes
Take orders
Provide post‑order service
Physically measure specs on a wide variety of parts
Qualifications
Minimum 6 months of customer service experience
Mechanical and mathematical aptitude
Excellent telephone skills
Ability and desire to learn new systems and processes quickly
Strong computer skills, particularly Excel
High school diploma or equivalent
Valid driver’s license and clean driving record (MVR)
SAP / ERP experience, preferred
Knowledge of industrial distribution products and hydraulics, preferred
Benefits
Base salary and bonus opportunities
Health, vision, and dental coverage, 401(k) w/ company match
Paid vacation, sick time, and company holidays, tuition reimbursement
Personalized training and development program
Career development and advancement opportunities
Build a rewarding career with a global leader in industrial distribution! Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value‑added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi‑channel capabilities that provide choice, convenience, and expertise.
Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.
Portland, OR full‑time, entry level – salary range: $62,500.00–$85,000.00.
Referrals increase your chances of interviewing at FCX Performance by 2x.
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Customer Service Representative
role at
FCX Performance
Customer service professionals—don’t pass up this opportunity for a great opportunity with a global industrial distribution company that allows you to do far more than just taking orders and fielding complaints. In partnership with over 4,000 world‑class manufacturers, we are an industry‑leading value‑added distributor of a wide variety of innovative and reliable industrial products. Since 1923, we have been committed to always having the right part in stock and always getting it to the customer when they need it.
You will provide our customers with expert assistance to a wide variety of questions and problems. Unlike most CSR roles, you will build ongoing business relationships with our customers through repeated contact and consultation. As this is a service and parts center, our ability to get customers’ business often depends on your ability to quickly and efficiently provide them with just the right parts and/or solutions – especially when customers are experiencing costly equipment breakdowns. You will also occasionally have hands‑on duties that will require mechanical aptitude.
Responsibilities
Assist customers by phone and in person at our facility
Help customers get the parts they need
Interact extensively with customers to clarify their needs, research, and recommend parts
Meet / exceed monthly sales goals while increasing customer satisfaction
Provide quotes
Take orders
Provide post‑order service
Physically measure specs on a wide variety of parts
Qualifications
Minimum 6 months of customer service experience
Mechanical and mathematical aptitude
Excellent telephone skills
Ability and desire to learn new systems and processes quickly
Strong computer skills, particularly Excel
High school diploma or equivalent
Valid driver’s license and clean driving record (MVR)
SAP / ERP experience, preferred
Knowledge of industrial distribution products and hydraulics, preferred
Benefits
Base salary and bonus opportunities
Health, vision, and dental coverage, 401(k) w/ company match
Paid vacation, sick time, and company holidays, tuition reimbursement
Personalized training and development program
Career development and advancement opportunities
Build a rewarding career with a global leader in industrial distribution! Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value‑added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi‑channel capabilities that provide choice, convenience, and expertise.
Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.
Portland, OR full‑time, entry level – salary range: $62,500.00–$85,000.00.
Referrals increase your chances of interviewing at FCX Performance by 2x.
#J-18808-Ljbffr