DICK'S Sporting Goods
Retail Customer Service Specialist
DICK'S Sporting Goods, Wooster, Ohio, United States, 44691
Join to apply for the
Retail Customer Service Specialist
role at
DICK'S Sporting Goods .
At
DICK'S Sporting Goods , we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.
Overview If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today!
Role Responsibilities
Greet everyone (teammates and customers) and proactively approach customers to understand their needs and support their shopping experience.
Serve as primary customer service provider at the front end and liaison between customers and management.
Provide register coverage as needed and ensure strong customer service standards are met by supporting cashiers through complex transactions.
Assist manager with department scheduling, directing workflow, daily associate assignments, and monitoring department presentation standards; monitor Front End associates to ensure they are meeting performance expectations.
Uphold company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation and replenishment standards, etc.
Promote and provide training to new and current teammates on company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.).
Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintain confidentiality of all Company information.
Create an inclusive store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect.
Take an all-hands‑on‑deck approach to support the team across the store.
Perform other tasks as assigned by management.
Teammate Traits
Accountability
Customer Focus
Collaborative
Instills Trust
Decision Quality / Decision‑Making Abilities
Action‑Oriented
Qualifications
Prior retail sales, cashier, or customer‑focused experience preferred.
Virtual Requirements At DICK’S, we thrive on innovation and authenticity. That said, to protect the integrity and security of our hiring process, we ask that candidates do not use AI tools (like ChatGPT or others) during interviews or assessments.
To ensure a smooth and secure experience, please note the following:
Cameras must be on during all virtual interviews.
AI tools are not permitted to be used by the candidate during any part of the interview process.
Offers are contingent upon a satisfactory background check which may include ID verification.
Targeted Pay Range: $12.50 - $19.50. Starting rate of pay may vary based on factors including, but not limited to, location, experience, and position offered. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. DICK'S Sporting Goods complies with all state paid leave requirements. We also offer a generous suite of benefits. To learn more, visit www.benefityourliferesources.com.
Seniority level Entry level
Employment type Part‑time
Job function Other
Referral opportunities: Referrals increase your chances of interviewing at DICK'S Sporting Goods by 2x.
Get notified about new Customer Service Specialist jobs in
Wooster, OH .
#J-18808-Ljbffr
Retail Customer Service Specialist
role at
DICK'S Sporting Goods .
At
DICK'S Sporting Goods , we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.
Overview If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today!
Role Responsibilities
Greet everyone (teammates and customers) and proactively approach customers to understand their needs and support their shopping experience.
Serve as primary customer service provider at the front end and liaison between customers and management.
Provide register coverage as needed and ensure strong customer service standards are met by supporting cashiers through complex transactions.
Assist manager with department scheduling, directing workflow, daily associate assignments, and monitoring department presentation standards; monitor Front End associates to ensure they are meeting performance expectations.
Uphold company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation and replenishment standards, etc.
Promote and provide training to new and current teammates on company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.).
Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintain confidentiality of all Company information.
Create an inclusive store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect.
Take an all-hands‑on‑deck approach to support the team across the store.
Perform other tasks as assigned by management.
Teammate Traits
Accountability
Customer Focus
Collaborative
Instills Trust
Decision Quality / Decision‑Making Abilities
Action‑Oriented
Qualifications
Prior retail sales, cashier, or customer‑focused experience preferred.
Virtual Requirements At DICK’S, we thrive on innovation and authenticity. That said, to protect the integrity and security of our hiring process, we ask that candidates do not use AI tools (like ChatGPT or others) during interviews or assessments.
To ensure a smooth and secure experience, please note the following:
Cameras must be on during all virtual interviews.
AI tools are not permitted to be used by the candidate during any part of the interview process.
Offers are contingent upon a satisfactory background check which may include ID verification.
Targeted Pay Range: $12.50 - $19.50. Starting rate of pay may vary based on factors including, but not limited to, location, experience, and position offered. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. DICK'S Sporting Goods complies with all state paid leave requirements. We also offer a generous suite of benefits. To learn more, visit www.benefityourliferesources.com.
Seniority level Entry level
Employment type Part‑time
Job function Other
Referral opportunities: Referrals increase your chances of interviewing at DICK'S Sporting Goods by 2x.
Get notified about new Customer Service Specialist jobs in
Wooster, OH .
#J-18808-Ljbffr