El Pollo Loco, Inc.
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Shift Leader
role at
El Pollo Loco, Inc.
As a Shift Leader, you’ll lead your team to ensure exceptional service and smooth operations during your shift, turning up the heat and creating fire‑grilled experiences that keep guests coming back.
Base pay range $21.25/hr – $23.00/hr
Position Purpose The Shift Leader oversees the daily operations of the restaurant during assigned shifts and in the absence of the General Manager or Assistant Manager, ensuring exceptional customer experiences and that team members adhere to company standards.
Essential Duties and Responsibilities
Manage restaurant opening and closing procedures, including security protocols. Coordinate crew tasks for setup, food prep, and cleaning. Conduct inventory checks and update the inventory system. Handle food deliveries, ensuring accuracy in inventory records.
Ensure customer service and speed of service metrics meet company goals and standards. Maintain restaurant cleanliness according to EPL and health code safety standards. Enforce safety practices and QSC standards.
Prioritize team members' tasks during the shift. Communicate break policies to team members and act as breaker when needed. Adjust shift staffing based on sales volume for productivity. Monitor and adjust food production, consulting with the Area Leader for guidance when required.
Train and support team members on new products and operational procedures.
Manage restaurant operating duties such as assigning and opening cash registers, handling phone calls, verifying catering orders, and overseeing company funds. Conduct safe and cash drawer audits, prepare deposits, and consult with the Area Leader for compliance support during the shift.
Continuously strive to meet or exceed customer expectations and satisfaction. Greet and assist customers with their orders in a friendly and helpful manner.
Perform additional duties as assigned by management to support restaurant operations.
Qualifications To perform this job successfully, an individual must be able to satisfactorily perform the essential functions of the job. Reasonable accommodation will be provided to enable individuals with disabilities to perform the essential functions of the job. The requirements listed below are representative of the education and/or experience required.
Education / Work Experience High school diploma or equivalent (GED) preferred. Must be certified on all EPL SPECS positions or have one or more years of restaurant supervisory experience and pass the EPL Food Safety Audit (FSA) class after hire.
What’s in it for you?
Competitive pay
No overnight hours
Free meal during your shift
Employee discount on food
Excellent career growth potential (we promote from within)
Flexible scheduling: Full‑time or part‑time hours
Medical, dental, and vision insurance*
401(k) plan with match and immediate vesting (must be at least 21 to participate)
Paid vacation**
Paid sick time
Employee Assistance Program
Flexible spending accounts, legal insurance, and pet insurance*
Discounts on theme parks, movie tickets, sports events, hotels, and more…
Eligibility for these benefits is based on the number of average hours worked per week within a 12‑month period.
Eligibility begins after completing at least 12 months of employment, averaging 33 hours of work per week.
Why work for us? When it comes to our people, our motto is: Let them cook. We see you as our secret ingredient. While our chicken is fire, it’s our people who set us ablaze. You’re the ones bringing passion, ideas, and energy – the flavor – whether cooking in the restaurant or working in the support center. That’s why we take pride in providing a place where you can express, develop, and belong… all while enjoying a healthy balance. Here, fire‑grilled chicken makes flamin’ good careers.
The pay range identified is the hourly or salary rate El Pollo Loco expects to pay for the posted position. This range does not include any benefits or bonus opportunities that might be available for the position based on position and eligibility criteria. Individual pay will vary based on a variety of factors including years of experience, industry experience, education, geography, etc.
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Shift Leader
role at
El Pollo Loco, Inc.
As a Shift Leader, you’ll lead your team to ensure exceptional service and smooth operations during your shift, turning up the heat and creating fire‑grilled experiences that keep guests coming back.
Base pay range $21.25/hr – $23.00/hr
Position Purpose The Shift Leader oversees the daily operations of the restaurant during assigned shifts and in the absence of the General Manager or Assistant Manager, ensuring exceptional customer experiences and that team members adhere to company standards.
Essential Duties and Responsibilities
Manage restaurant opening and closing procedures, including security protocols. Coordinate crew tasks for setup, food prep, and cleaning. Conduct inventory checks and update the inventory system. Handle food deliveries, ensuring accuracy in inventory records.
Ensure customer service and speed of service metrics meet company goals and standards. Maintain restaurant cleanliness according to EPL and health code safety standards. Enforce safety practices and QSC standards.
Prioritize team members' tasks during the shift. Communicate break policies to team members and act as breaker when needed. Adjust shift staffing based on sales volume for productivity. Monitor and adjust food production, consulting with the Area Leader for guidance when required.
Train and support team members on new products and operational procedures.
Manage restaurant operating duties such as assigning and opening cash registers, handling phone calls, verifying catering orders, and overseeing company funds. Conduct safe and cash drawer audits, prepare deposits, and consult with the Area Leader for compliance support during the shift.
Continuously strive to meet or exceed customer expectations and satisfaction. Greet and assist customers with their orders in a friendly and helpful manner.
Perform additional duties as assigned by management to support restaurant operations.
Qualifications To perform this job successfully, an individual must be able to satisfactorily perform the essential functions of the job. Reasonable accommodation will be provided to enable individuals with disabilities to perform the essential functions of the job. The requirements listed below are representative of the education and/or experience required.
Education / Work Experience High school diploma or equivalent (GED) preferred. Must be certified on all EPL SPECS positions or have one or more years of restaurant supervisory experience and pass the EPL Food Safety Audit (FSA) class after hire.
What’s in it for you?
Competitive pay
No overnight hours
Free meal during your shift
Employee discount on food
Excellent career growth potential (we promote from within)
Flexible scheduling: Full‑time or part‑time hours
Medical, dental, and vision insurance*
401(k) plan with match and immediate vesting (must be at least 21 to participate)
Paid vacation**
Paid sick time
Employee Assistance Program
Flexible spending accounts, legal insurance, and pet insurance*
Discounts on theme parks, movie tickets, sports events, hotels, and more…
Eligibility for these benefits is based on the number of average hours worked per week within a 12‑month period.
Eligibility begins after completing at least 12 months of employment, averaging 33 hours of work per week.
Why work for us? When it comes to our people, our motto is: Let them cook. We see you as our secret ingredient. While our chicken is fire, it’s our people who set us ablaze. You’re the ones bringing passion, ideas, and energy – the flavor – whether cooking in the restaurant or working in the support center. That’s why we take pride in providing a place where you can express, develop, and belong… all while enjoying a healthy balance. Here, fire‑grilled chicken makes flamin’ good careers.
The pay range identified is the hourly or salary rate El Pollo Loco expects to pay for the posted position. This range does not include any benefits or bonus opportunities that might be available for the position based on position and eligibility criteria. Individual pay will vary based on a variety of factors including years of experience, industry experience, education, geography, etc.
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