Waldorf Astoria Orlando
Front Office Supervisor - Waldorf Astoria Orlando
Waldorf Astoria Orlando, Florida, New York, United States
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Front Office Supervisor - Waldorf Astoria Orlando
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Waldorf Astoria Orlando
Waldorf Astoria Orlando is looking for a
Front Office Supervisor
to join the team. Surrounded by Walt Disney Resort, this luxurious Forbes 4‑Star property has 502 rooms, 30,000 square feet of banquet space, and 7 food and beverage outlets—including 3 restaurants, 2 bars, a pool, and in‑room dining.
Location: Orlando, FL
Salary: $1,850.00 – $1,950.00
Classification: Full‑Time
Shift: Various – must be available on weekdays, weekends, and holidays.
Pay Rate: $22.23 (based on experience and location)
Medical Insurance Coverage Available – for you and your family.
Responsibilities
Assign work and supervise team member performance in all front office procedures, including guest check‑in and check‑out, lobby traffic and flow, luggage assistance, telephone operator services, and determining room rates and availability.
Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner.
Support and assist team members in handling guest inquiries and requests and in resolving guest complaints.
Schedule, assign daily work, lead pre‑shift meetings, inform and train team members.
Monitor, observe and assist in evaluating team member performance.
Monitor lobby traffic and adjust staffing accordingly.
Qualifications
Hospitality – Passionate about delivering exceptional guest experiences.
Integrity – Do the right thing, all the time.
Leadership – Lead in industry and community.
Teamwork – Team player in everything.
Ownership – Own your actions and decisions.
Now – Operate with a sense of urgency and discipline.
Key Attributes
Quality
Productivity
Dependability
Customer Focus
Adaptability
Benefits
Access to pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Mental health resources including Employee Assistance Program
Best‑in‑Class Paid Time Off (PTO)
Go Hilton travel program: 100 nights of discounted travel
Parental leave to support new parents
Debt‑Free Education – access to a range of educational credentials through Guild Education
401(k) plan and company match to help save for retirement
Hilton Shares – employee stock purchase program (ESPP) at a 15% discount
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
Available benefits may vary according to property‑specific terms and conditions.
Work Locations: Waldorf Astoria Orlando
Schedule: Full‑time
Brand: Waldorf Astoria Hotels & Resorts
Job: Guest Services, Operations, and Front Office
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Other
Hospitality
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Front Office Supervisor - Waldorf Astoria Orlando
role at
Waldorf Astoria Orlando
Waldorf Astoria Orlando is looking for a
Front Office Supervisor
to join the team. Surrounded by Walt Disney Resort, this luxurious Forbes 4‑Star property has 502 rooms, 30,000 square feet of banquet space, and 7 food and beverage outlets—including 3 restaurants, 2 bars, a pool, and in‑room dining.
Location: Orlando, FL
Salary: $1,850.00 – $1,950.00
Classification: Full‑Time
Shift: Various – must be available on weekdays, weekends, and holidays.
Pay Rate: $22.23 (based on experience and location)
Medical Insurance Coverage Available – for you and your family.
Responsibilities
Assign work and supervise team member performance in all front office procedures, including guest check‑in and check‑out, lobby traffic and flow, luggage assistance, telephone operator services, and determining room rates and availability.
Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner.
Support and assist team members in handling guest inquiries and requests and in resolving guest complaints.
Schedule, assign daily work, lead pre‑shift meetings, inform and train team members.
Monitor, observe and assist in evaluating team member performance.
Monitor lobby traffic and adjust staffing accordingly.
Qualifications
Hospitality – Passionate about delivering exceptional guest experiences.
Integrity – Do the right thing, all the time.
Leadership – Lead in industry and community.
Teamwork – Team player in everything.
Ownership – Own your actions and decisions.
Now – Operate with a sense of urgency and discipline.
Key Attributes
Quality
Productivity
Dependability
Customer Focus
Adaptability
Benefits
Access to pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Mental health resources including Employee Assistance Program
Best‑in‑Class Paid Time Off (PTO)
Go Hilton travel program: 100 nights of discounted travel
Parental leave to support new parents
Debt‑Free Education – access to a range of educational credentials through Guild Education
401(k) plan and company match to help save for retirement
Hilton Shares – employee stock purchase program (ESPP) at a 15% discount
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
Available benefits may vary according to property‑specific terms and conditions.
Work Locations: Waldorf Astoria Orlando
Schedule: Full‑time
Brand: Waldorf Astoria Hotels & Resorts
Job: Guest Services, Operations, and Front Office
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Other
Hospitality
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