Musco Lighting
Warranty Hub Regional Manager - Birmingham, AL
Musco Lighting, Birmingham, Alabama, United States, 35275
Warranty Hub Regional Manager - Birmingham, AL
Role Overview: The Musco Services Team has an opening for a Warranty Hub Regional Manager in Birmingham, Alabama. If your experience aligns with the qualifications outlined below, we look forward to hearing from you!
Essential Criteria
Post‑high school education (trade school, associates, or bachelor’s degree) in a business or customer service‐related field or equivalent experience preferred
5‑7 years of leadership/supervisory experience is preferred
Work knowledge and experience in a customer services business
Excellent verbal, written, and telephone communication skills
Excellent technical and problem‑solving abilities
Work well in a fast‑paced, ever‑changing environment
Mechanical aptitude or knowledge
Ability to coordinate schedules and perform managerial duties
Strong personal initiative and ability to work with little supervision
Strong organizational skills
Computer skills in Word, Excel, and internal computer systems
Strong small group meeting skills
Roles and Responsibilities
Responsible for the management operations of a services hub executing on service orders within a defined geography, roughly a 200‑mile radius of the hub’s office location.
Assist in development of hub processes with the support from Musco’s Corporate Services Team. Operational and budget responsibilities of the regional warranty hub to ensure company goals are met in quality and quantity of warranty claims, completion timeframes, product inventory and overall operations.
Coordinate, communicate, and confirm schedules for warranty requests including project details, technician schedules, customer schedules, vendor management, and rental of necessary equipment to complete projects in a timely manner providing high levels of customer service.
Key focus on service quality, safety and the customer/Musco warranty experience, as well as meeting needs of Musco’s internal process requirements (RMA) and hub product inventory.
Oversee the daily service operations within the assigned geography, people leadership, coaching, expense management, inventory control, safety and appearance.
Direct management of the regional technician team (3‑6 direct reports). Team development, salary recommendations, approving PTO and maintaining consistent communication with technicians regarding daily work duties, schedules and performance to ensure key indicators and goals are achieved.
Make solid financial decisions related to project costs (rental equipment, tech purchases, logistics decisions), as well as working with vendors to set up pricing standards.
Develop a working knowledge of standard Musco products and ability to forecast length of time to make repairs or project work.
Other Special Requirements
Travel to a job site is anticipated to occur monthly and as needed to work with each direct report and, at times, cover their technician duties due to PTO, and gain knowledge into their team members’ everyday roles and responsibilities.
Travel to Musco Corporate office for departmental meetings and training as needed.
Given that we provide Sports Lighting, some nighttime work is required at times.
Who Is Musco Musco, a privately held company since 1976, is the global leader in sports and large‑area lighting solutions, with projects in 135 countries. Headquartered in Oskaloosa, Iowa, Musco employs more than 1,800 team members worldwide.
Team Culture And Partnerships At Musco, we offer meaningful work in a team‑first culture with continuous learning and professional development. We value work‑life balance, providing flexibility for community involvement, family activities, and personal time.
As supporters of recreational organizations, we help ensure safer and more enjoyable playing experiences worldwide. If giving back resonates with you, learn more about our partnerships.
At Musco We make it happen and want you to be a part of it.
Stay connected with us! LinkedIn | Facebook | Instagram | YouTube
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Strategy/Planning and Information Technology
Industries Appliances, Electrical, and Electronics Manufacturing
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Essential Criteria
Post‑high school education (trade school, associates, or bachelor’s degree) in a business or customer service‐related field or equivalent experience preferred
5‑7 years of leadership/supervisory experience is preferred
Work knowledge and experience in a customer services business
Excellent verbal, written, and telephone communication skills
Excellent technical and problem‑solving abilities
Work well in a fast‑paced, ever‑changing environment
Mechanical aptitude or knowledge
Ability to coordinate schedules and perform managerial duties
Strong personal initiative and ability to work with little supervision
Strong organizational skills
Computer skills in Word, Excel, and internal computer systems
Strong small group meeting skills
Roles and Responsibilities
Responsible for the management operations of a services hub executing on service orders within a defined geography, roughly a 200‑mile radius of the hub’s office location.
Assist in development of hub processes with the support from Musco’s Corporate Services Team. Operational and budget responsibilities of the regional warranty hub to ensure company goals are met in quality and quantity of warranty claims, completion timeframes, product inventory and overall operations.
Coordinate, communicate, and confirm schedules for warranty requests including project details, technician schedules, customer schedules, vendor management, and rental of necessary equipment to complete projects in a timely manner providing high levels of customer service.
Key focus on service quality, safety and the customer/Musco warranty experience, as well as meeting needs of Musco’s internal process requirements (RMA) and hub product inventory.
Oversee the daily service operations within the assigned geography, people leadership, coaching, expense management, inventory control, safety and appearance.
Direct management of the regional technician team (3‑6 direct reports). Team development, salary recommendations, approving PTO and maintaining consistent communication with technicians regarding daily work duties, schedules and performance to ensure key indicators and goals are achieved.
Make solid financial decisions related to project costs (rental equipment, tech purchases, logistics decisions), as well as working with vendors to set up pricing standards.
Develop a working knowledge of standard Musco products and ability to forecast length of time to make repairs or project work.
Other Special Requirements
Travel to a job site is anticipated to occur monthly and as needed to work with each direct report and, at times, cover their technician duties due to PTO, and gain knowledge into their team members’ everyday roles and responsibilities.
Travel to Musco Corporate office for departmental meetings and training as needed.
Given that we provide Sports Lighting, some nighttime work is required at times.
Who Is Musco Musco, a privately held company since 1976, is the global leader in sports and large‑area lighting solutions, with projects in 135 countries. Headquartered in Oskaloosa, Iowa, Musco employs more than 1,800 team members worldwide.
Team Culture And Partnerships At Musco, we offer meaningful work in a team‑first culture with continuous learning and professional development. We value work‑life balance, providing flexibility for community involvement, family activities, and personal time.
As supporters of recreational organizations, we help ensure safer and more enjoyable playing experiences worldwide. If giving back resonates with you, learn more about our partnerships.
At Musco We make it happen and want you to be a part of it.
Stay connected with us! LinkedIn | Facebook | Instagram | YouTube
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Strategy/Planning and Information Technology
Industries Appliances, Electrical, and Electronics Manufacturing
#J-18808-Ljbffr