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Chipotle Mexican Grill

Service Leader

Chipotle Mexican Grill, Santa Rosa, California, us, 95402

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Service Leader

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Chipotle Mexican Grill . You will maintain a positive customer experience while ensuring safe and quality food is prepared and served, and that the restaurant crew is well trained.

CULTIVATE A BETTER WORLD Food served fast does not have to be a typical fast‑food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. Join us as we learn, evolve, and shape what comes next on our mission to make better food accessible to everyone.

The Opportunity The Service Leader is responsible for maintaining a positive customer experience by ensuring safe and quality food is prepared and served; and that the restaurant crew is well trained and provides good customer service. He/she maintains a clean, organized line with properly functioning line equipment. The responsibilities of this position require Service Leaders to be on their feet working while clocked in, unless on break.

What You’ll Do

Ensuring great tasting, high quality food is served

Helping to resolve food quality issues

Supporting food safety (hand washing, glove changes, monitoring time and temperature, secondary shelf lives, Daily Food Safety Checklist and policies)

Helping to resolve customer incidents and working to ensure positive customer experiences

Monitoring crew breaks, shift changes, shift meetings, and line schedules

Developing and cross‑training all front of house crew

Assisting with crew performance reviews

Developing future Service Leaders

Assisting with miscellaneous office administration duties (banking, cash handling policies and responsibilities, office paperwork)

Ensuring office equipment remains in working order and ordering office supplies as needed

Ensuring the proper quantity of supplies are available as needed

What You’ll Bring To The Table

Ability to understand and articulate Chipotle’s Food With Integrity philosophy

Knowledge and experience of cash handling policies and procedures

Knowledge of Food Safety and health department matters

Familiarity with office paperwork

Proficiency in the primary language(s) of the work location (speaking, writing, reading)

High school diploma

Restaurant experience

What’s In It For You

Tuition assistance (100% coverage for select degrees or up to $5,250/year)

Free food

Medical, dental, and vision insurance

Digital tips

Paid time off

Holiday closures

Competitive compensation

Opportunities for advancement (80% of managers started as Crew)

Pay Transparency Base pay range: $22.85–$25.44 per hour. The actual base pay may vary depending on skill level, experience, and/or education. In addition to base pay, Chipotle offers a competitive benefits package. Visit https://jobs.chipotle.com/benefits for more details.

Who We Are Chipotle Mexican Grill, Inc. (NYSE: CMG) is cultivating a better world by serving responsibly sourced, classically cooked, real food with wholesome ingredients without artificial colors, flavors, or preservatives. Chipotle has restaurants in the United States, Canada, the United Kingdom, France, and Germany and is the only restaurant company of its size that owns and operates all its restaurants in North America and Europe. With employees passionate about providing a great guest experience, Chipotle is a longtime leader and innovator in the food industry.

Equal Opportunity Statement Chipotle Mexican Grill is an equal opportunity employer that values diversity at all levels. As a people‑first company rooted in values, our purpose extends beyond serving nutritious food using real ingredients. It means hiring world‑class individuals and fostering a culture that champions diversity, ensures equity, and celebrates inclusion. All qualified applicants, regardless of personal characteristics, are encouraged to apply.

Qualified applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. Please contact ADAaccommodations@chipotle.com if you need an accommodation due to a disability to complete an application, job interview, and/or otherwise participate in the hiring process. This email does not respond to non‑accommodation related requests.

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