Live Nation Entertainment
Operations Supervisor- The Bell House
Live Nation Entertainment, New York, New York, us, 10261
Operations Supervisor – The Bell House
Live Nation Entertainment Job Summary
At Live Nation Entertainment, we provide spectacular live entertainment experiences. The Operations Supervisor will work with the Ops Manager and Security Supervisor to manage day of show duties, guest services, safety, and venue operations for The Bell House. Responsibilities
Works directly with the Ops Manager and Security Supervisor to perform day of show duties. Responds to all elevated staff or guest inquiries regarding shows, meet and greet packages, amenities, VIP program, and seat upgrades. Works through and corrects guest concerns and complaints regarding security and customer service situations. Follows up with Security and Guest Services teams to ensure service standards are met. Performs opening, running, and closing duties according to Live Nation policy. Informs guests of Music Hall amenities and makes recommendations. Maintains line of sight and atmosphere control by circulating through work area and reporting any issues encountered. Provides suggestive selling of all venue products and services when applicable. Keeps current on all Standard Operating Procedures and can effectively communicate them to team members. Creates pre‑shift sheet and relays information from management to staff. Turns in all lost and found articles to Box Office. Ensures responsible alcohol service per Responsible Alcohol Service training and Live Nation alcohol policies. Ensures proper line of sight maintenance by all staff at all points of guest contact and maintains security of Back of House areas. Leads all pre‑shift meetings prior to start of shift. Communicates to M.O.D. any issues that guests or team members may have. Works with M.O.D. to resolve any guest issues; consults or involves management if situation escalates. Is responsible for completing incident reports and collecting witness statements. Assists MOD with all ejection logs and incident reports. Required Qualifications
Responsible Alcohol Awareness Training Certification or Equivalent. Working knowledge of high‑volume nightclub operations, responsible alcohol service, and guest relations. Skills in guest relations and staff relations – assessing and anticipating special needs of guests. Prioritization of duties and effective communication skills. Ability to handle multiple tasks or issues at one time effectively, with an upbeat attitude. Read guests in order to anticipate their needs. Turn potentially negative situations into positive ones. Communicate well with team members and managers to foster an atmosphere of unity and camaraderie. High School Diploma required. Preferred Qualifications
Experience in a live music environment. College diploma in related field. Physical Demands
Fast‑paced, often loud and stressful environment. Extended periods of prolonged standing and working on feet. Must be able to lift or move up to 40 lbs using proper lifting techniques. Equal Employment Opportunity
Live Nation Entertainment is passionate and committed to our people and goes beyond the rhetoric of diversity and inclusion. We will work in an inclusive environment and encourage you to bring your whole self to work. We value the talent that matters and encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status, or caring responsibilities.
Live Nation strongly supports equal employment opportunity for all applicants regardless of age, ancestry, color, religious creed, family or medical care leave, mental or physical disability, marital status, domestic partner status, medical condition, genetic information, military and veteran status, political affiliation, national origin, citizenship, race, sex, gender identity, gender expression, sexual orientation, or any other basis protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance, and California Fair Chance Act. We also provide reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability, including reasonable accommodations related to pregnancy in accordance with applicable local, state, and federal law. If you require an accommodation in order to perform the essential functions of the position, contact a Human Resources Representative to discuss a timely, good‑faith, interactive process. Any applicant who requires an accommodation should contact the Human Resources Representative to participate in a timely, interactive process. Live Nation will also provide reasonable religious accommodations on a case‑by‑case basis.
#J-18808-Ljbffr
Live Nation Entertainment Job Summary
At Live Nation Entertainment, we provide spectacular live entertainment experiences. The Operations Supervisor will work with the Ops Manager and Security Supervisor to manage day of show duties, guest services, safety, and venue operations for The Bell House. Responsibilities
Works directly with the Ops Manager and Security Supervisor to perform day of show duties. Responds to all elevated staff or guest inquiries regarding shows, meet and greet packages, amenities, VIP program, and seat upgrades. Works through and corrects guest concerns and complaints regarding security and customer service situations. Follows up with Security and Guest Services teams to ensure service standards are met. Performs opening, running, and closing duties according to Live Nation policy. Informs guests of Music Hall amenities and makes recommendations. Maintains line of sight and atmosphere control by circulating through work area and reporting any issues encountered. Provides suggestive selling of all venue products and services when applicable. Keeps current on all Standard Operating Procedures and can effectively communicate them to team members. Creates pre‑shift sheet and relays information from management to staff. Turns in all lost and found articles to Box Office. Ensures responsible alcohol service per Responsible Alcohol Service training and Live Nation alcohol policies. Ensures proper line of sight maintenance by all staff at all points of guest contact and maintains security of Back of House areas. Leads all pre‑shift meetings prior to start of shift. Communicates to M.O.D. any issues that guests or team members may have. Works with M.O.D. to resolve any guest issues; consults or involves management if situation escalates. Is responsible for completing incident reports and collecting witness statements. Assists MOD with all ejection logs and incident reports. Required Qualifications
Responsible Alcohol Awareness Training Certification or Equivalent. Working knowledge of high‑volume nightclub operations, responsible alcohol service, and guest relations. Skills in guest relations and staff relations – assessing and anticipating special needs of guests. Prioritization of duties and effective communication skills. Ability to handle multiple tasks or issues at one time effectively, with an upbeat attitude. Read guests in order to anticipate their needs. Turn potentially negative situations into positive ones. Communicate well with team members and managers to foster an atmosphere of unity and camaraderie. High School Diploma required. Preferred Qualifications
Experience in a live music environment. College diploma in related field. Physical Demands
Fast‑paced, often loud and stressful environment. Extended periods of prolonged standing and working on feet. Must be able to lift or move up to 40 lbs using proper lifting techniques. Equal Employment Opportunity
Live Nation Entertainment is passionate and committed to our people and goes beyond the rhetoric of diversity and inclusion. We will work in an inclusive environment and encourage you to bring your whole self to work. We value the talent that matters and encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status, or caring responsibilities.
Live Nation strongly supports equal employment opportunity for all applicants regardless of age, ancestry, color, religious creed, family or medical care leave, mental or physical disability, marital status, domestic partner status, medical condition, genetic information, military and veteran status, political affiliation, national origin, citizenship, race, sex, gender identity, gender expression, sexual orientation, or any other basis protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance, and California Fair Chance Act. We also provide reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability, including reasonable accommodations related to pregnancy in accordance with applicable local, state, and federal law. If you require an accommodation in order to perform the essential functions of the position, contact a Human Resources Representative to discuss a timely, good‑faith, interactive process. Any applicant who requires an accommodation should contact the Human Resources Representative to participate in a timely, interactive process. Live Nation will also provide reasonable religious accommodations on a case‑by‑case basis.
#J-18808-Ljbffr