Boar's Head Resort
Description
Boar's Head Resort is seeking a dedicated and experienced Front Office Manager to oversee the daily operations of our resort's front office.
Candidates must have prior experience in luxury hospitality environments, particularly within 4- or 5-star properties.
The ideal candidate will ensure exceptional guest experiences, manage staff effectively, and maintain high standards of service.
Key Responsibilities
Supervise front office staff, including concierge
Ensure smooth check-in and check-out processes for guests
Address guest inquiries and resolve any issues promptly
Manage reservations and maintain accurate records
Collaborate with other departments to enhance guest satisfaction
Train and mentor front office staff to uphold service standards
Monitor and manage front office budgets and expenses
Implement and maintain front office policies and procedures
Requirements
Strong leadership and team management skills
Excellent communication and interpersonal abilities
Proficient in hotel management software and Microsoft Office Suite
Ability to multitask and work in a fast-paced environment
Strong problem-solving skills and attention to detail
Flexibility to work various shifts, including weekends and holidays
We offer a competitive salary and benefits package, along with opportunities for professional growth within our resort. If you are passionate about providing outstanding guest service and leading a dynamic team, we encourage you to apply.
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Candidates must have prior experience in luxury hospitality environments, particularly within 4- or 5-star properties.
The ideal candidate will ensure exceptional guest experiences, manage staff effectively, and maintain high standards of service.
Key Responsibilities
Supervise front office staff, including concierge
Ensure smooth check-in and check-out processes for guests
Address guest inquiries and resolve any issues promptly
Manage reservations and maintain accurate records
Collaborate with other departments to enhance guest satisfaction
Train and mentor front office staff to uphold service standards
Monitor and manage front office budgets and expenses
Implement and maintain front office policies and procedures
Requirements
Strong leadership and team management skills
Excellent communication and interpersonal abilities
Proficient in hotel management software and Microsoft Office Suite
Ability to multitask and work in a fast-paced environment
Strong problem-solving skills and attention to detail
Flexibility to work various shifts, including weekends and holidays
We offer a competitive salary and benefits package, along with opportunities for professional growth within our resort. If you are passionate about providing outstanding guest service and leading a dynamic team, we encourage you to apply.
#J-18808-Ljbffr