SoFi
Risk Infrastructure Change Management & Adoption Lead
SoFi, Cottonwood Heights, Utah, United States
Risk Infrastructure Change Management & Adoption Lead
Join to apply for the Risk Infrastructure Change Management & Adoption Lead role at SoFi.
Base pay range $86,400.00/yr - $162,000.00/yr
About the Role We are seeking a highly experienced and strategic Change Management and Adoption Lead to drive the successful integration of new processes, technology, and AI initiatives across the Risk Infrastructure (RI) Portfolio, which supports critical functions such as the Decision Engine, Risk Data Team, and Credit Bureau Reporting. Operating with a strategic mindset, this role focuses on communication, measurable adoption, resistance mitigation, and ensuring strategic changes translate into sustainable operational excellence and minimized risk.
What you’ll do
Lead End-to-End Change Strategy: Design, develop, and execute comprehensive change management strategies (including sponsor roadmaps, resistance management plans, and reinforcement strategies) for high-impact initiatives, especially those involving new technologies and AI/ML model adoption.
Adoption Measurement & Reinforcement: Define clear adoption metrics and success criteria; develop and implement reinforcement mechanisms to sustain changes and ensure teams achieve proficiency in new tools and processes.
Strategic Communications Planning: Develop and execute communication strategies for the RI Portfolio, informing stakeholders—from C-level leadership to delivery teams—about the 'Why' behind strategic shifts and project objectives across all phases.
Stakeholder Analysis & Engagement: Conduct thorough stakeholder impact assessments to identify how specific changes affect different teams, manage resistance proactively, and serve as a liaison between Portfolio leadership, Delivery teams, and Business Units.
Training and Readiness Oversight: Oversee development and delivery of training materials and readiness activities, ensuring end-users (the Delivery teams) have the necessary knowledge and skills to transition to new ways of working.
Cultural & Governance Alignment: Partner with the Governance workstream to embed change management principles into the overall RI operating model, ensuring consistency in how organizational change is managed and communicated.
Communication Content Development: Author and manage high-impact internal communications, including strategic updates to leadership, program dashboards, monthly/quarterly business reviews (MBRs/QBRs), and internal news/artifacts (Confluence pages).
What you’ll need
7+ years of experience in dedicated Change Management, Organizational Development, or Program Management roles with a heavy emphasis on organizational change.
Proven, hands‑on experience applying a structured change management methodology (e.g., ADKAR, Lewin's 3-Step Model) to large-scale technology implementations and complex business process redesigns.
Prior experience in a management consulting environment (preferred). Demonstrated structured problem‑solving, stakeholder influencing, and executive communication skills.
Experience driving adoption of new enterprise technology platforms, especially in credit risk, decisioning engines, data governance, or AI/ML model deployment.
Exceptional communication skills: distill complex, technical information (e.g., Decision Engine logic updates, Risk Data governance changes) into clear, concise, persuasive messaging for diverse audiences.
Certifications (Nice to Have): PROSCI or other recognized Change Management certification.
Education Bachelor’s degree in Business Administration, Organizational Behavior, Communications, or a related field.
Compensation And Benefits Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location. To view all of our comprehensive and competitive benefits, visit the Benefits page.
SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender identity, national origin, age, disability, marital status, sexual orientation, genetic information, veteran status, or any other basis prohibited by applicable state or federal law. The Company hires the best-qualified candidate for the job, without regard to protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. New York applicants: Notice of Employee Rights. SoFi is committed to an inclusive culture and offers reasonable accommodations to candidates with disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com. Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.
#J-18808-Ljbffr
Base pay range $86,400.00/yr - $162,000.00/yr
About the Role We are seeking a highly experienced and strategic Change Management and Adoption Lead to drive the successful integration of new processes, technology, and AI initiatives across the Risk Infrastructure (RI) Portfolio, which supports critical functions such as the Decision Engine, Risk Data Team, and Credit Bureau Reporting. Operating with a strategic mindset, this role focuses on communication, measurable adoption, resistance mitigation, and ensuring strategic changes translate into sustainable operational excellence and minimized risk.
What you’ll do
Lead End-to-End Change Strategy: Design, develop, and execute comprehensive change management strategies (including sponsor roadmaps, resistance management plans, and reinforcement strategies) for high-impact initiatives, especially those involving new technologies and AI/ML model adoption.
Adoption Measurement & Reinforcement: Define clear adoption metrics and success criteria; develop and implement reinforcement mechanisms to sustain changes and ensure teams achieve proficiency in new tools and processes.
Strategic Communications Planning: Develop and execute communication strategies for the RI Portfolio, informing stakeholders—from C-level leadership to delivery teams—about the 'Why' behind strategic shifts and project objectives across all phases.
Stakeholder Analysis & Engagement: Conduct thorough stakeholder impact assessments to identify how specific changes affect different teams, manage resistance proactively, and serve as a liaison between Portfolio leadership, Delivery teams, and Business Units.
Training and Readiness Oversight: Oversee development and delivery of training materials and readiness activities, ensuring end-users (the Delivery teams) have the necessary knowledge and skills to transition to new ways of working.
Cultural & Governance Alignment: Partner with the Governance workstream to embed change management principles into the overall RI operating model, ensuring consistency in how organizational change is managed and communicated.
Communication Content Development: Author and manage high-impact internal communications, including strategic updates to leadership, program dashboards, monthly/quarterly business reviews (MBRs/QBRs), and internal news/artifacts (Confluence pages).
What you’ll need
7+ years of experience in dedicated Change Management, Organizational Development, or Program Management roles with a heavy emphasis on organizational change.
Proven, hands‑on experience applying a structured change management methodology (e.g., ADKAR, Lewin's 3-Step Model) to large-scale technology implementations and complex business process redesigns.
Prior experience in a management consulting environment (preferred). Demonstrated structured problem‑solving, stakeholder influencing, and executive communication skills.
Experience driving adoption of new enterprise technology platforms, especially in credit risk, decisioning engines, data governance, or AI/ML model deployment.
Exceptional communication skills: distill complex, technical information (e.g., Decision Engine logic updates, Risk Data governance changes) into clear, concise, persuasive messaging for diverse audiences.
Certifications (Nice to Have): PROSCI or other recognized Change Management certification.
Education Bachelor’s degree in Business Administration, Organizational Behavior, Communications, or a related field.
Compensation And Benefits Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location. To view all of our comprehensive and competitive benefits, visit the Benefits page.
SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender identity, national origin, age, disability, marital status, sexual orientation, genetic information, veteran status, or any other basis prohibited by applicable state or federal law. The Company hires the best-qualified candidate for the job, without regard to protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. New York applicants: Notice of Employee Rights. SoFi is committed to an inclusive culture and offers reasonable accommodations to candidates with disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com. Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.
#J-18808-Ljbffr