II-VI UK, Ltd.
Job Summary: Coherent is a world leader of lasers and laser‑based technology for materials processing, microelectronics, scientific, life sciences and medical customers. The light we deliver touches almost every aspect of human life—vision correction to cell analysis, precision welding to 3‑D metal printing, gravity wave detection to brain research. Put your talents to work at Coherent where you can create and innovate enabling technologies that will push the frontiers of science and technology.
Our team is seeking a Senior Field Integration Engineer at our Bloomfield, CT location. The successful candidate will be a customer contact for our key customer accounts providing support to help customers install products and optimize product performance in their tool. The candidate will provide hands on CO2 laser training for customers and other Coherent personnel.
Primary Duties & Responsibilities
Enable new customer design wins through early integration engineering support. Support customer service issues, coordinate with Global Service Team, Sales, and Product Line Management to quickly solve customer issues using global resources. Be the first escalation contact to the Business unit for customer complaints and support. Customer Visits: Install and integrate CO2 products at selected customer sites; train customers on laser use, integration and application‑related issues; resolve service/integration issues through on‑site visits; document customer visits; train Coherent personnel on CO2 products. Train & certify CO2 product trainers at Coherent’s Bloomfield Facility, other worldwide Coherent facilities and at customer sites; coordinate tracking of trained personnel with Corporate Training team; monitor training status and identify retraining needs; train personnel at Field and Contact Centers; drive creation of training materials including course syllabi, training manuals, integration manuals, service manuals, instructor manuals, etc. Owner of Installation Manual, Service Manual, Installation Checklists: drive creation and maintenance of selected product documentation related to integration and service of CO2 products as part of New Product integration Process; maintain released manuals using corporate resources. Provide customer communications on new product (PIBs), changes, and Field issues (FSBs); provide data analysis support to Service and Product Marketing teams to enable decision making; represent the voice of the customer regarding laser use, installation and maintenance on New Product Development teams. Education & Experience
Minimum 5 years experience. BS/MS Technical Degree or equivalent degree. Skills
CO2 Laser product knowledge: good knowledge of laser product specifications and capabilities; detailed knowledge of electrical interface and diagnostics. CO2 Laser integration & applications knowledge: detailed knowledge of how CO2 lasers are implemented in common processes (cutting, drilling); includes knowledge of cutting heads, scanner heads, laser/workpiece motion systems, computer interfaces, beam diagnostics, etc. Ability to communicate with customers; customer‑friendly attitude and communication. Written communication skills; ability to create and pull together clear and organized training and product documents with minimal help from others. Ability to synthesize data into clear actionable insights. Excellent time management skills; ability to self‑direct work. Self‑motivated to achieve excellent results toward stated goals. Mind‑set that is constantly looking for ways to improve products and processes through ongoing improvements. Proven leader in a team environment; ability to complete several complex tasks in a timely way. Expected travel is 25% – 50%. Working Conditions
Industrial/manufacturing with limited clean room environment. Safety focused work with regards to self and system. Requires frequent travel to customer sites, including overnight stays, and occasional international travel (travel approximately 25% to 50%). Requires rotational on‑call time. Varies from normal office, remote office, and customer work site associated conditions; flexibility required. Physical Requirements
Ability to lift and carry up to 50 lbs. Ability to work on a ladder safely and effectively. Ability to wear required PPE (may include safety glasses, finger cots, safety shoes, hair coverings, hearing protection, etc.). Must have good manual dexterity. Safety Requirements
All employees are required to follow the site EHS procedures and Coherent Corp. Corporate EHS standards. Quality and Environmental Responsibilities
Depending on location, this position may be responsible for the execution and maintenance of the ISO 9000, 9001, 14001 and/or other applicable standards that may apply to the relevant roles and responsibilities within the Quality Management System and Environmental Management System. Culture Commitment
Integrity – Create an Environment of Trust Collaboration – Innovate Through Sharing of Ideas Accountability – Own the Process and the Outcome Respect – Recognize the Value in Everyone Enthusiasm – Find a Sense of Purpose in Work Coherent Corp. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. If you need assistance or an accommodation due to a disability, you may contact us at talentacquisition@coherent.com.
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Enable new customer design wins through early integration engineering support. Support customer service issues, coordinate with Global Service Team, Sales, and Product Line Management to quickly solve customer issues using global resources. Be the first escalation contact to the Business unit for customer complaints and support. Customer Visits: Install and integrate CO2 products at selected customer sites; train customers on laser use, integration and application‑related issues; resolve service/integration issues through on‑site visits; document customer visits; train Coherent personnel on CO2 products. Train & certify CO2 product trainers at Coherent’s Bloomfield Facility, other worldwide Coherent facilities and at customer sites; coordinate tracking of trained personnel with Corporate Training team; monitor training status and identify retraining needs; train personnel at Field and Contact Centers; drive creation of training materials including course syllabi, training manuals, integration manuals, service manuals, instructor manuals, etc. Owner of Installation Manual, Service Manual, Installation Checklists: drive creation and maintenance of selected product documentation related to integration and service of CO2 products as part of New Product integration Process; maintain released manuals using corporate resources. Provide customer communications on new product (PIBs), changes, and Field issues (FSBs); provide data analysis support to Service and Product Marketing teams to enable decision making; represent the voice of the customer regarding laser use, installation and maintenance on New Product Development teams. Education & Experience
Minimum 5 years experience. BS/MS Technical Degree or equivalent degree. Skills
CO2 Laser product knowledge: good knowledge of laser product specifications and capabilities; detailed knowledge of electrical interface and diagnostics. CO2 Laser integration & applications knowledge: detailed knowledge of how CO2 lasers are implemented in common processes (cutting, drilling); includes knowledge of cutting heads, scanner heads, laser/workpiece motion systems, computer interfaces, beam diagnostics, etc. Ability to communicate with customers; customer‑friendly attitude and communication. Written communication skills; ability to create and pull together clear and organized training and product documents with minimal help from others. Ability to synthesize data into clear actionable insights. Excellent time management skills; ability to self‑direct work. Self‑motivated to achieve excellent results toward stated goals. Mind‑set that is constantly looking for ways to improve products and processes through ongoing improvements. Proven leader in a team environment; ability to complete several complex tasks in a timely way. Expected travel is 25% – 50%. Working Conditions
Industrial/manufacturing with limited clean room environment. Safety focused work with regards to self and system. Requires frequent travel to customer sites, including overnight stays, and occasional international travel (travel approximately 25% to 50%). Requires rotational on‑call time. Varies from normal office, remote office, and customer work site associated conditions; flexibility required. Physical Requirements
Ability to lift and carry up to 50 lbs. Ability to work on a ladder safely and effectively. Ability to wear required PPE (may include safety glasses, finger cots, safety shoes, hair coverings, hearing protection, etc.). Must have good manual dexterity. Safety Requirements
All employees are required to follow the site EHS procedures and Coherent Corp. Corporate EHS standards. Quality and Environmental Responsibilities
Depending on location, this position may be responsible for the execution and maintenance of the ISO 9000, 9001, 14001 and/or other applicable standards that may apply to the relevant roles and responsibilities within the Quality Management System and Environmental Management System. Culture Commitment
Integrity – Create an Environment of Trust Collaboration – Innovate Through Sharing of Ideas Accountability – Own the Process and the Outcome Respect – Recognize the Value in Everyone Enthusiasm – Find a Sense of Purpose in Work Coherent Corp. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. If you need assistance or an accommodation due to a disability, you may contact us at talentacquisition@coherent.com.
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