H&R Block
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About H&R Block
At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high‑performing, connected culture where everyone feels like they belong.
We strive to continuously improve our business and have committed to a long‑term strategy and transformation plan known as Block Next. This multi‑year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry.
If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.
A Typical Day
Helping others is what we do best here, which means you will get to see the impact of your work firsthand. As you inspire people to make confident, informed decisions about their lives, careers, and money, you will build client relationships that will grow stronger each year. Joining H&R Block as a seasonal Customer Service Professional/Receptionist means you’ll focus on how to wow clients now and in the future.
Qualifications (Keys)
High school diploma or equivalent
Ability to work a flexible schedule and/or in multiple locations
Sales/marketing experience
Responsibilities
Answer phones and greet clients in a personalized, friendly, and inviting manner
Match clients with the best‑suited tax professional for their needs
Schedule clients how they would like to be scheduled
Ensure all client needs are met during service both in person, over the phone or virtually
Maintain office cleanliness and organization of resources with team members
Other duties as assigned
Expertise
Experience working in a fast‑paced environment
Previous experience in a customer service environment
Ability to multi‑task
Strong organizational and time‑management skillsComputer proficiency with Microsoft Office
Benefits
Employee Assistance Program with Health Advocate
Wellbeing program, BetterYou, to help you build healthy habits
Neurodiversity and caregiver support available for you and your family
Various discounts on everyday items and services
Benefits with additional eligibility requirements: Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan
Click here to checkout all available benefits
Pay Range
$11.00 - $27.00/Hr (local minimum wage laws apply).
Job Details
Seniority level: Not Applicable
Employment type: Full‑time
Job function: Administrative
Industry: Retail
H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.
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