Zscaler
Senior Technical Program Manager, R&D Strategy & Operations
Zscaler, Bellevue, Washington, us, 98009
Senior Technical Program Manager, R&D Strategy & Operations
Bellevue, Washington, USA; San Jose, California, USA
Zscaler accelerates digital transformation so our customers can be more agile, efficient, resilient, and secure. Our cloud native Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
Here, impact in your role matters more than title and trust is built on results. We believe in transparency and value constructive, honest debate. We’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership and accountability.
Our Engineering team built the world’s largest cloud security platform from the ground up, and we keep building. With more than 100 patents and big plans for enhancing services and increasing our global footprint, the team has made us and our multitenant architecture today's cloud security leader, with more than 15 million users in 185 countries.
Responsibilities
Drive cross-functional programs that improve software development processes at scale; act as the conduit between engineering teams and Engineering Operations to gather inputs, align priorities, and land decisions
Engage diverse stakeholders (developers, leads, directors) to surface pain points and trade-offs; translate them into actionable plans, pilots, and operating mechanisms that enhance delivery, quality, velocity, and security
Collaborate with teams to collect and validate the right SDLC/DevOps data; design useful measures and metrics to detect issues and process bottlenecks, and track outcomes against goals
Own program execution: roadmaps, milestones, risks/dependencies, change management, and postmortems; operate with strong attention to detail and comfort with ambiguity
Partner on engineering-level business operations (tooling budgets for CI/CD, SaaS, hosting/infra); support success metric design, measurement frameworks, and ROI analyses
Minimum Qualifications
Deep familiarity with SDLC/DevOps at scale (e.g., GitHub/GitLab, CI/CD, testing, Jira, etc.)
Strong skills or familiarity in program management fundamentals, including roadmaps, execution tracking, and dependency/risk management with 2+ years in modern SaaS operations, TPM, Engineering Productivity, or similar
Data proficiency, including basic SQL/Excel or similar skills to define metrics, validate data, and communicate insights effectively to stakeholders
Bachelor’s degree or equivalent experience
Preferred Qualifications
Experience instrumenting SDLC systems for metrics; DORA/SPACE frameworks
Budget planning for engineering tools; ROI modeling and measurement design
Running org-wide process changes (e.g., testing strategy, release cadence) with measurable outcomes
Benefits
Time off plans for vacation and sick time
Parental leave options
Retirement options
In‑office perks, and more!
Pay Transparency $101,500 - $145,000 USD
Equal Employment Opportunity Zscaler is committed to providing equal employment opportunities to all individuals. All qualified applicants will be considered for employment without regard to race, color, religion, sex, …
#J-18808-Ljbffr
Zscaler accelerates digital transformation so our customers can be more agile, efficient, resilient, and secure. Our cloud native Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
Here, impact in your role matters more than title and trust is built on results. We believe in transparency and value constructive, honest debate. We’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership and accountability.
Our Engineering team built the world’s largest cloud security platform from the ground up, and we keep building. With more than 100 patents and big plans for enhancing services and increasing our global footprint, the team has made us and our multitenant architecture today's cloud security leader, with more than 15 million users in 185 countries.
Responsibilities
Drive cross-functional programs that improve software development processes at scale; act as the conduit between engineering teams and Engineering Operations to gather inputs, align priorities, and land decisions
Engage diverse stakeholders (developers, leads, directors) to surface pain points and trade-offs; translate them into actionable plans, pilots, and operating mechanisms that enhance delivery, quality, velocity, and security
Collaborate with teams to collect and validate the right SDLC/DevOps data; design useful measures and metrics to detect issues and process bottlenecks, and track outcomes against goals
Own program execution: roadmaps, milestones, risks/dependencies, change management, and postmortems; operate with strong attention to detail and comfort with ambiguity
Partner on engineering-level business operations (tooling budgets for CI/CD, SaaS, hosting/infra); support success metric design, measurement frameworks, and ROI analyses
Minimum Qualifications
Deep familiarity with SDLC/DevOps at scale (e.g., GitHub/GitLab, CI/CD, testing, Jira, etc.)
Strong skills or familiarity in program management fundamentals, including roadmaps, execution tracking, and dependency/risk management with 2+ years in modern SaaS operations, TPM, Engineering Productivity, or similar
Data proficiency, including basic SQL/Excel or similar skills to define metrics, validate data, and communicate insights effectively to stakeholders
Bachelor’s degree or equivalent experience
Preferred Qualifications
Experience instrumenting SDLC systems for metrics; DORA/SPACE frameworks
Budget planning for engineering tools; ROI modeling and measurement design
Running org-wide process changes (e.g., testing strategy, release cadence) with measurable outcomes
Benefits
Time off plans for vacation and sick time
Parental leave options
Retirement options
In‑office perks, and more!
Pay Transparency $101,500 - $145,000 USD
Equal Employment Opportunity Zscaler is committed to providing equal employment opportunities to all individuals. All qualified applicants will be considered for employment without regard to race, color, religion, sex, …
#J-18808-Ljbffr